Because WiFi often goes out, it is important to have a way to contact your Internet provider. It is also important to be able to contact your cable provider when you find your bill has gone sky-high. Fortunately, when it comes to contacting Spectrum for questions and concerns about your WiFi and cable, there are several ways to contact the company.
The best way to connect with Spectrum’s customer service department is by using their phone number that is predominantly splashed on the home page of their website. That number is (844-677-6616). You begin by entering your zip code and you will then be sent to the proper location. If you are already a customer, the representative from Spectrum will ask for your account number and they may even tell you about their current specials.
The first voice you hear will a computerized one that requires you to enter your zip code and other numerical information. Eventually, you will be patched into a live person where you can get the help you need. But, you should be prepared to wait, especially during the busiest times on Mondays, and in the early evenings when people return home from work.
Spectrum Phone Numbers
There are a handful of numbers that are good to know if you are a Spectrum customer, or you plan to become one. To order new service or to see if Spectrum offers services in your area, call (844-677-6616).
If you have placed an order and you have questions about its status, the number to call is (855-839-4691).
With general customer service inquiries, the best numbers to call are (833-780-1880) or (800-892-4357).
Spectrum Email Address
Spectrum does not offer an email address as a way to contact customer service.
Spectrum Mailing Address
Spectrum does not provide a single location for customers who want to contact them through the mail. However, they do provide different addresses for customers who want to send payments through the postal mail. Those addresses can be found here.
Spectrum Customer Support Website
To help customers find immediate answers and solutions, the official Spectrum website has information for customers to help themselves. One of the most useful communication tools is their chat service that allows customers to chat in real time with a customer service representative Use this link: https://www.timewarnercable.com/en/support/contact-us.html. When you visit the website, select the option”Ask Spectrum” and a chat window will pop up.
The website also offers solutions where you log into your account and troubleshoot them on your own. This website is https://www.spectrum.net/login/?ReferringPartner=TWC. At this site, you can either login with a username and password, or set up your account. Once you enter the site, customers can manage their account and get support.
Spectrum also offers a growing list of tutorial videos at the https://www.spectrum.net/support/. These videos offer solutions for problems with Internet, cable, telephone, and other services that Spectrum offers.
Spectrum Social Media Accounts
Spectrum has different social media accounts to help customers with their unique needs.
For questions on Twitter, visit https://twitter.com/ask_spectrum
To learn about products on Twitter, visit https://twitter.com/getspectrum
For Facebook, visit https://www.facebook.com/Spectrum/
For LinkedIn, visit https://www.linkedin.com/company/time-warner-cable
For Instagram, visit https://www.instagram.com/getspectrum
Spectrum is a communications company that offers TV, voice, data, and Internet services for residential and business customers. Charter is dedicated to delivering fast service of the highest quality for its over 26 million customers around the United States in over 40 states. The company has stores in those states in locales where the company offers its service. The company is headquartered in Stamford, Connecticut and has been in existence since 1993 and is also known as Charter Communications. The company recently acquired Bright House Communications and Time Warner Cable.