Looking for a new way to listen to music, and need to contact the Tidal customer service number? Want to know the differences among the Tidal service plans? Do you need to troubleshoot an issue with your current plan by contacting Tidal customer support? Read on to find out the best way to contact them.
Tidal Customer Service Number
Tidal does not make it easy to call them to receive customer service support. In fact, Tidal does not seem to have a phone number at all. Keep reading to find out the best way to reach customer service.
Tidal Email/Contact Form
Tidal does have an email address, but customers are not encouraged to use it. It was buried in a legal document, and not listed prominently on their contact page. It is firstname.lastname@example.org. Almost all questions are linked to a contact form. Customers fill out their email address, their Tidal log in information, the language they speak, the device they are using and which version of Tidal they are using.
After filling out all their pertinent information, customers choose from a pull-down menu the support category they desire. Here are the support categories:
Tidal Mailing Address
Just like their email address, Tidal does not seem to encourage customer support via mail. One U.S. address associated with Tidal is
New York, NY 10018
The United States of America
Tidal Live Chat
Tidal does not offer a live chat option. It seems as if the best (and possibly only way) to receive support is to fill out a contact sheet on the website.
Tidal Support Website
Tidal seems to rely on their website to provide troubleshooting and support for their customers. If you are having a specific question, such as “how to purchase music on Tidal,” the website directs you to an article to read with the related information. If you have additional questions, you fill out the contact form, and they get back to you. Everything from Tidal technical support to Tidal billing questions are handled in this manner.
Tidal Social Media Accounts
Of course, Tidal uses many social media accounts. They use the platform to promote music that is available on their subscription service. Links from their social media accounts go directly to Tidal’s platform, so there is no need to use the links unless you subscribe to their service.
Tidal’s Facebook: https://www.facebook.com/TIDAL/
Tidal’s Twitter: https://twitter.com/tidal
Tidal’s LinkedIn: https://www.linkedin.com/company/tidal
Tidal’s Google+: https://plus.google.com/+TIDALHiFi
Tidal is a subscription-based music service. It combines music with videos and other exclusive content. Tidal is owned by a Scandinavian company, Aspiro AB.
Tidal subscribers can enjoy their content through all systems — Mac, PC or Android. Its tagline is “high fidelity music streaming.” They are very proud of the quality of sound they use for streaming their music.
Tidal has over 48.5 million tracks and 175,000 music videos.
Tidal, founded in 2014, claims to give the highest percentage to royalties to the artists – more than any other streaming service. Customers praise the audio quality, but they also pay more to enjoy the service. Critics say the high price of service and the fact that some artists are releasing new music exclusive to Tidal has caused an increase in music piracy.
Tidal operates in 52 countries. Sprint purchased 33% of Tidal in 2017.