Tidal Customer Service Number

Looking for a new way to listen to music, and need to contact the Tidal customer service number? Want to know the differences among the Tidal service plans? Do you need to troubleshoot an issue with your current plan by contacting Tidal customer support? Read on to find out the best way to contact them.

Tidal Customer Service Number

Tidal does not make it easy to call them to receive customer service support. In fact, Tidal does not seem to have a phone number at all. Keep reading to find out the best way to reach customer service.

Tidal Email/Contact Form

Tidal does have an email address, but customers are not encouraged to use it. It was buried in a legal document, and not listed prominently on their contact page. It is support@tidal.com. Almost all questions are linked to a contact form. Customers fill out their email address, their Tidal login information, the language they speak, the device they are using, and which version of Tidal they are using.

After filling out all their pertinent information, customers choose from a pull-down menu the support category they desire. Here are the support categories:

• Cancel/Refund Request
• Vouchers, Sign Up, Payments, and Special Discounts
• Technical Issues and Log-In and Password Issues
• BUG Submission
• Ticket Sales and Live Event Questions
• New Music Request
• New Feature Request
• Partner Request and Manufacturers
• Artist Support and Artist Inquiries

Tidal Mailing Address

Just like their email address, Tidal does not seem to encourage customer support via mail. One U.S. address associated with Tidal is:

Tidal Customer Support
799 Broadway,
11th Floor,
New York, NY, 10003

Tidal Support Website

Tidal seems to rely on its website to provide troubleshooting and support for its customers. If you have a specific frequently asked question, such as “How to purchase music on Tidal” or about the community guidelines for podcasts, the website directs you to an article to read with the related information. If you have additional questions, you fill out the contact form, and they get back to you. Understand everything from Tidal technical support to Tidal billing month to month or year to year here.

Tidal Support Website: https://support.tidal.com/hc/en-us

Tidal Social Media

Of course, Tidal uses many social media accounts. They use the platform to promote music that is available on their subscription service. Links from the social media accounts go directly to Tidal’s platform, so visitors do not need to use the links once they subscribe to the service.

• Tidal’s Facebook: https://www.facebook.com/TIDAL/
• Tidal’s Twitter: https://twitter.com/tidal
• Tidal’s LinkedIn: https://www.linkedin.com/company/tidal

About Tidal

Tidal is a subscription-based music service. It combines music with videos and other exclusive content. Tidal is owned by a Scandinavian company, Aspiro AB.

Tidal subscribers can enjoy their content through all systems — Mac, PC, or Android. Its tagline is “high fidelity music streaming.” They are very proud of the quality of sound they use for streaming their music.

Tidal has over 48.5 million tracks and 175,000 music videos.

To learn more about Tidal, founded in 2014, understand that it claims to give the highest percentage of royalties to artists – more than any other streaming service. With a Tidal subscription, customers praise the audio quality of playlist songs, but they also pay more to enjoy the service. Critics say the high price of service and the fact that some artists are releasing new music exclusive to Tidal has caused an increase in music piracy.

Tidal operates in 52 countries. Sprint purchased 33% of Tidal in 2017. Initially, Sprint was offering a Tidal subscription for free for its Unlimited Plus customers with the idea of competing against other streaming music services like Spotify. However, after Sprint and T-Mobile merged in 2020, the plans to continue to offer Tidal for free began to come to an end. T-Mobile still offers exclusive content through Tidal to its smartphone customers. As a new Sprint/T-Mobile customer, you can receive a complimentary six-month HiFi trial period with Tidal. Should you decide to keep the subscription after six months, you would pay $9.99 per month for the Tidal Premium service, though, as it is no longer free.

Tidal Headquarters Location Map