USCIS Customer Service Number

U.S. Citizenship and Immigration Services (USCIS) is a busy government office that you can turn to when you need Citizenship and Immigration services. But what do you do when you need help? USCIS has various methods available for you to contact their customer service representatives. When you need a fast answer, you can count on USCIS to deliver the help you need. The most common reason for contacting the company is to get answers regarding their various services. You may be inquiring about citizenship, immigration services, international adoption, E-verify services, and much more. Whatever the question, USCIS can help you, whether online, in person, or by phone.

USCIS Phone Numbers

Whatever your problem, USCIS’s helpful customer service representatives are available by phone. Simply call 1-800-375-5283 to have your issue resolved or your questions answered. Those with disabilities can use the following phone numbers: (TTY) 1-800-767-1833, (VRS) 1-877-709-5797.

Hours of operation are as follows:

Most of the United States: 8 a.m. to 6 p.m.

Puerto Rico and the U.S. Virgin Islands: 9:00 a.m. to 8 p.m.

Hawaii: 8 a.m. to 4 p.m.

Alaska 8 a.m. to 6 p.m.

The automated information line is available through the main customer service number 24 hours a day, 7 days a week for those who need to check eligibility, order forms, find Immigration office locations and hours of operation, and obtain case status.

USCIS Email Address

USCIS does offer email addresses for customer use; however, they only want customers to use them if they haven’t received a satisfactory response in a reasonable time period after calling the National Customer Service Center. Following are the email addresses available for various USCIS Service Centers:

California Service Center: csc-ncsc-followup@uscis.dhs.gov

Vermont Service Center: vsc.ncscfollowup@uscis.dhs.gov

Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov

Potomac Service Center: psc.ncscfollowup@uscis.dhs.gov

Texas Service Center: tsc.ncscfollowup@uscis.dhs.gov

If none of the above Service Centers can assist you, then you can email the USCIS headquarters office of Service Center Operations at SCOPSSCATA@uscis.dhs.gov.

 USCIS Mailing Address

Perhaps you want to contact USCIS in a more formal manner and write a letter about any problems or questions you have. Postal mail may get more attention from someone higher up in the chain of command. You can send your correspondence to the USCIS address below:

USCIS
111 Massachusetts Ave.
Headquarters Building
Washington, DC

USCIS Customer Support Website

USCIS allows you to easily take care of business online if you don’t have the time or the means to give them a call. There are many links to help you conduct business without the need to call the office. Here are just a few of the things you can accomplish:

File online: https://www.uscis.gov/file-online

Check your case status: https://egov.uscis.gov/casestatus/landing.do

Change your address: https://egov.uscis.gov/coa/displayCOAForm.do

Ask questions about your case: https://egov.uscis.gov/e-request/Intro.do

Schedule an appointment: https://my.uscis.gov/appointment

Verify your eligibility to work in the United States: https://www.uscis.gov/mye-verify/self-check

Check an applicant’s immigration status: https://www.uscis.gov/save

In addition, you can chat with a representative by visiting https://www.uscis.gov/ and clicking the Ask Emma banner at the top of the website.

USCIS Social Media Accounts

USCIS has a presence on all the major social media sites, including Facebook, Twitter, and YouTube, among others. You may receive an answer if you visit one of these sites to ask a question or report an issue. Many companies often have someone to monitor their social media accounts. Simply visit any of the sites below to begin:

To connect with USCIS via Facebook, visit https://www.facebook.com/uscis/

To connect with USCIS via Twitter, visit https://twitter.com/uscis

To connect with USCIS via Instagram, visit https://www.instagram.com/uscis/

To connect with USCIS via LinkedIn, visit https://www.linkedin.com/company/22344726/

To connect with USCIS via YouTube, visit https://www.youtube.com/user/uscis

About USCIS

U.S. Citizenship and Immigration Services (USCIS) is a division of the United States Department of Homeland Security. The company processes visa and naturalization petitions as well as asylum and refugee applications. It administers immigration benefits and services, grants permanent resident status, and grants United States Citizenship via the United States Citizens test.

The company strives to eliminate immigration case backlogs, promote national security, and improve customer service. There are approximately 19,000 federal employees and contractors working at 223 offices worldwide.

What follows is a detailed list of the services the office provides:

Citizenship: Determines eligibility, processes the applications, and schedules the ceremony to take the Oath of Allegiance. Also determines eligibility and provides documentation of U.S. citizenship for those who became U.S. citizens through their parents.

Immigration of Family Members: Manages the process of allowing permanent residents and U.S. citizens to bring close relatives to live and work in the United States.

United States Employment: Manages the process that allows those from other countries to work in the United States. Individuals may receive temporary opportunities or opportunities that lead to obtaining a green card (permanent residence).

E-Verify: Verifies an individual’s legal right to work in the United States and manages the system that allows employers to electronically verify the employment eligibility of newly hired employees.

Humanitarian Programs: Administers humanitarian programs that protect those inside and outside the United States who are displaced by war, famine, and civil and political unrest, as well as those forced to flee their countries to escape the risk of death and torture.

Adoptions: Manages the first step in the process for U.S. citizens to adopt children from other countries.

Civic Integration: Promotes instruction and training regarding citizenship rights and responsibilities and provides immigrants with information and tools to successfully integrate into American culture.

In the company’s own words, one of their core values is Integrity: “We will always strive for the highest level of integrity in our dealings with our customers, our fellow employees, and the citizens of the United States of America. We review each case before us on its own merit and reach decisions that are based on the law and facts. We will be ever mindful of the importance of the trust the American people have placed in us to administer the nation’s immigration system fairly, honestly, and correctly.”

USCIS Headquarters Location Map