USCIS Customer Service Number

U.S. Citizenship and Immigration Services (USCIS) is a busy government office that you can turn to when you need Citizenship and Immigration Services. But what do you do when you need help? USCIS has various methods available for you to contact their customer service representatives. When you need a fast answer, you can count on USCIS to deliver the help you need. The most common reason for contacting the company is to get answers regarding their various services. You may be inquiring about citizenship, immigration services, international adoption, E-verify services, and much more. Whatever the question, USCIS can help you, whether online, in person, or by phone.

USCIS Customer Service Numbers

Whatever your problem, USCIS’s helpful customer service representatives are available by phone. Simply call 1-800-375-5283 to have your issue resolved or your questions answered. Those with disabilities can use the following phone numbers: (TTY) 1-800-767-1833 and (VRS) 1-877-709-5797. 

USCIS Customer Service Number:  1-800-375-5283

Hours of operation are as follows and are EST:

In most of the United States, it is 8 am to 6 pm.

Puerto Rico and the U.S. Virgin Islands: 9 am to 8 pm

Hawaii: 8 am to 4 pm

Alaska: 8 am to 6 pm

The automated information line is available through the main customer service number 24 hours a day, seven days a week for those who need to check eligibility, order forms, find Immigration office locations and hours of operation, and obtain case status. 

Calling customer service to speak to a USCUS representative is a great way to get immigration advice or seek additional information about employment authorization, your immigration case status, and more. 

USCIS Email Address

USCIS offers email addresses for customer use; however, they only want customers to use them if they haven’t received a satisfactory response in a reasonable time after calling the National Customer Service Center. Following are the email addresses available for various USCIS Service Centers:

• California Service Center: csc-ncsc-followup@uscis.dhs.gov
• Vermont Service Center: vsc.ncscfollowup@uscis.dhs.gov
• Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov
• Potomac Service Center: psc.ncscfollowup@uscis.dhs.gov
• Texas Service Center: tsc.ncscfollowup@uscis.dhs.gov

If none of the above Service Centers can assist you, then you can email the USCIS headquarters office of Service Center Operations at SCOPSSCATA@uscis.dhs.gov.

USCIS Mailing Address

Perhaps you want to contact USCIS more formally and write a letter about any problems or questions you have. Postal mail may get more attention from someone higher up in the chain of command. 

USCIS Mailing Address: 

Information and Customer Service Division,
5900 Capital Gateway Dr.,
Camp Springs, MD 20588-0009 

There are also local field offices throughout the United States that you can find and contact on Google by searching for “USCIS office near me.”

USCIS Customer Support Website

USCIS allows you to easily take care of business online if you don’t have the time or the means to give them a call. There are many links to help you conduct business without the need to call the office. Here are just a few of the things you can accomplish:

• File online: https://www.uscis.gov/file-online
• Check your case status: https://egov.uscis.gov/casestatus/landing.do
• Change your address: https://egov.uscis.gov/coa/displayCOAForm.do
• Ask questions about your case: https://egov.uscis.gov/e-request/Intro.do
• Schedule an appointment: https://my.uscis.gov/appointment
• Verify your eligibility to work in the United States: https://www.uscis.gov/mye-verify/self-check.
• Check an applicant’s immigration status: https://www.uscis.gov/save

In addition, you can chat with a representative by visiting https://www.uscis.gov/ and clicking the Ask Emma banner at the top of the website.

The USCIS website is one of the best ways to get the help you need when you need it most. You can even create an online account and send messages to your immigration service officer via the website. 

USCIS Social Media

USCIS has a presence on all the major social media sites, including Facebook, Twitter, and YouTube, among others. You may receive an answer if you visit one of these sites to ask a question or report an issue. Many companies often have someone to monitor their social media accounts. Simply visit any of the sites below to begin:

• USCIS Facebook: https://www.facebook.com/uscis/
• USCIS X/ Twitter: https://twitter.com/uscis
• USCIS Instagram: https://www.instagram.com/uscis/
• USCIS LinkedIn: https://www.linkedin.com/company/22344726/
• USCIS YouTube: https://www.youtube.com/user/uscis

About USCIS

U.S. Citizenship and Immigration Services (USCIS) is a division of the United States Department of Homeland Security. The company processes visa and naturalization petitions as well as asylum and refugee applications. It administers immigration benefits and services, grants permanent resident status, and grants United States Citizenship via the United States Citizens test.

The company strives to eliminate immigration case backlogs, promote national security, and improve customer service. There are approximately 19,000 federal employees and contractors working at 223 offices worldwide.

What follows is a detailed list of the services the office provides:

Citizenship: Determines eligibility, processes the applications, and schedules the ceremony to take the Oath of Allegiance. Also determines eligibility and provides documentation of U.S. citizenship for those who became U.S. citizens through their parents.

Immigration of Family Members: Manages the process of allowing permanent residents and U.S. citizens to bring close relatives to live and work in the United States.

United States Employment: Manages the process that allows those from other countries to work in the United States. Individuals may receive temporary opportunities or opportunities that lead to obtaining a green card (permanent residence).

E-Verify: Verifies an individual’s legal right to work in the United States and manages the system that allows employers to verify the employment eligibility of newly hired employees electronically.

Humanitarian Programs: Administers humanitarian programs that protect those inside and outside the United States who are displaced by war, famine, and civil and political unrest, as well as those forced to flee their countries to escape the risk of death and torture.

Adoptions: Manages the first step in the process for U.S. citizens to adopt children from other countries.

Civic Integration: Promotes instruction and training regarding citizenship rights and responsibilities and provides immigrants with information and tools to successfully integrate into American culture.

In the company’s own words, one of its core values is Integrity: “We will always strive for the highest level of Integrity in our dealings with our customers, our fellow employees, and the citizens of the United States of America. We review each case before us on its own merit and reach decisions that are based on the law and facts. We will be ever mindful of the importance of the trust the American people have placed in us to administer the nation’s immigration system fairly, honestly, and correctly.”

USCIS Headquarters Location Map