Millions of people use Vonage for their telephone needs. With all the services Vonage offers, many things can go wrong, and it may be necessary for you to contact customer service. There are a variety of reasons you may need to speak to a customer service representative. The main reason you may need to reach out is for help with or inquiries about your phone service. You may have questions about your bill; you may have technical difficulties with your equipment; you may have problems or questions about related services; or you may simply have problems with your account. Whatever the case, you can reach customer service in no time using various methods.
Vonage Phone Numbers
If you need to contact Vonage, there are various phone numbers you can use to reach customer service, based on what service you need. Whether you are a new or existing customer, you can quickly contact someone to ask a question or get a problem solved. Below are the main phone numbers you can use to reach a customer service rep for their various departments:
U.S. Customers can call 1-732-944-0000 Monday through Friday from 9 a.m. to 12 a.m. EST and Saturday/Sunday from 9 a.m. to 7 p.m. EST. Spanish-speaking customers can call the same number Monday through Sunday from 9 a.m. to 8 p.m. EST.
Vonage Email Address
Vonage does not provide an email address for customer service, but you can contact them via email using their website contact form at https://support.vonage.com/ask. Fill out the form and select the category for your question, and a customer service representative will get back to you.
Vonage Mailing Address
Perhaps you want to contact Vonage in a more formal manner and write a letter about any problems or questions you have. Your letter may reach the CEO or someone in the company who has the full authority to do what you need to be done. You can send your correspondence to the Vonage address below:
23 Main Street
Holmdel, NJ 07733
Vonage Customer Support Website
Vonage allows you to easily take care of business online if you don’t have the time or the means to give them a call. Visit https://support.vonage.com/. Here you can enter a topic in the search bar at the top or select a topic to view related articles, videos, and interactive tools to get the help you need. You can get help with billing and payment, manage your account, receive technical support, and find out about Vonage’s plans and services.
You can chat with a representative by visiting https://support.vonage.com/contactus. Scroll down to the middle of the site and click the blue Click to Chat button, which is available 24 hours a day. There is even a section at the bottom that allows you to ask the community of Vonage users a question.
Vonage Social Media Accounts
Vonage has a presence on all the major social media sites, including Facebook, Twitter, and YouTube, among others. If you are in a hurry, you may get an immediate answer if you visit one of the sites to ask a question or report an issue. Many such companies often have someone monitoring their social media accounts 24 hours a day. Simply visit any of the sites below to begin:
To connect with Vonage via Facebook, visit https://www.facebook.com/vonage/
To connect with Vonage via Twitter, visit https://twitter.com/vonage
To connect with Vonage via LinkedIn, visit https://www.linkedin.com/company/vonage
To connect with Vonage via Google+, visit https://plus.google.com/+vonagemobile/posts
To connect with Vonage via YouTube, visit https://www.youtube.com/user/vonage
Vonage is an internet telephone service providing services by means of voice over Internet Protocol. Vonage was founded in 2001 and provides services to both business and residential customers. It has expanded its business offerings to include a platform that integrates services such as video conferencing, voicemail transcription, and desktop sharing. Residential services include home phone plans with features such as call waiting; voicemail transcription; caller ID; do not disturb; and 411 calling. The 911 service is available when customers register their address with Vonage to activate the feature.
In order to use the Vonage service, its customers must have either DSL or cable internet service through an Internet service provider. The service works via an analog telephone adapter provided by Vonage. Customers can choose their number in the area code of their choice and can also transfer an existing number.