Washington Gas Customer Service Number

If you live in the Washington D.C. area, you may be one of the one million residential and business customers serviced by Washington Gas. Whether you’ve detected a potential gas leak, need help making payment arrangements for an overdue gas bill, or are having trouble accessing your Washington Gas account online, the Washington Gas customer service team can help. Keep your gas meter and gas supply working their best by taking note of the following ways to contact Washington Gas customer service when you need help. 

Washington Gas Customer Service Number

To improve the customer experience, Washington Gas has multiple numbers for you to call, depending on your exact problem. Customer support is available from 8 am to 8 pm EST on Monday, 8 am to 6 pm EST on Tuesday through Friday, and 8 am to 5 pm on Saturday. The emergency gas line number is available 24/7 for your safety.

• Washington Gas Customer Service Number: 1-844-927-4427
• Automated self-service line: 1-703-750-7944
• Gas Emergency Line: 1-844-927-4427
• Shenandoah Valley, Virginia: 1-540-869-1111 or 1-800-566-7436
• Washington Gas Damage Prevention (Call Before You Dig): 1-800-428-5364
• Gas Theft Hotline: 1-703-750-4570

Washington Gas Email Address

The primary customer service email at Washington Gas is not for gas emergencies or to send sensitive information, like bank account information or account passwords. Instead, use this email if you have other non-urgent customer service issues, like a gas bill question or a question about your natural gas service and usage.

Washington Gas Email Address: customersupport@washgas.com

Washington Gas Mailing Address

The mailing addresses for Washington Gas are for paying bills by mail and billing and account inquiries for homeowners and business owners. The full addresses are as follows:

Washington Gas pay-by-mail full address:

Washington Gas

P.O. Box 37747

Philadelphia, PA 19101-5047

Washington Gas home and business owner billing and account inquiries mailing address:

Washington Gas

Attn: Customer Care

6801 Industrial Road

Springfield, VA 22151

Washington Gas Social Media Accounts

Washington Gas provides customer service to a major region in the United States, so they use social media as a platform to stay in touch with their customers in the area. Washington Gas uses social media to notify customers of outages, share corporate information and news, and remind customers of their contact information, especially regarding a natural gas emergency. You can also send direct messages via Facebook and X/Twitter for general customer service issues that don’t require immediate assistance. 

• • Facebook: https://www.facebook.com/WashingtonGasOfficial/
  • X/Twitter: https://twitter.com/washingtongas
  • LinkedIn: https://www.linkedin.com/company/washington-gas

• YouTube: https://www.youtube.com/@WglAnswers 

• Instagram: https://www.instagram.com/washingtongas/ 

About Washington Gas

Washington Gas is part of WGL Holdings, Inc., a public utility holding company serving the District of Columbia, Virginia, and Maryland that also owns WGL Energy and Hampshire Gas. In addition to providing natural gas to customers, Washington Gas offers financial assistance options, like payment arrangements and bill-lowering credits, to help their customers manage their Washington gas bill.

Washington Gas Headquarters Location Map