Windstream offers a range of different contact points for customers looking to inquire about problems or ask questions. They divide most of their services into two subgroups – residential (consumer) customers and business customers. When you first enter the Windstream website, you will be directed to choose between residential and business pages. Windstream has phone numbers, contact forms, support pages, live chat servers, and social media accounts, all which can help you find solutions to your problems. We’ll explore each of these options in further detail below.
Windstream Phone Number
The phone number you use to contact Windstream will depend on several variables. Firstly, it will depend on whether you are a consumer or business customer. Secondly, it will depend on which type of inquiry you are making. Windstream divides their customer care team into smaller subgroups to provide you with specialist services. Below we will explore the various phone numbers you can call to inquire about Windstream’s services.
For customer service, such as help with a broadband issue, call 800-347-1991 at any time.
For the sales team, call 866-445-8955 – hours of operation are between 7:30 AM – 7:00 PM, seven days a week.
To check your online order status, call 800-481-5441 – hours of operation are between 9:00 AM and 7:00 PM, seven days a week.
If you’re a business customer with a general inquiry, you’ll still call 800-347-1991. If you have a business inquiry about Windstream Online, please call 800-600-5050.
If you’re a former EarthLink customer, you should call 855-352-2731.
Windstream Email Address/Contact Form
Windstream does not provide a direct email address for consumers to contact customer care. Instead, there is a contact form that can be used to request a written response. If you fill in the contact form at https://www.windstream.com/contactus/form, you will receive a response within 24 hours.
Windstream does not have a direct email or contact form for their business customers; you are best to contact them through their customer support phone number.
Windstream Live Chat Support
Windstream offers live chat support to their consumer customers. You can speak to a live person about billing inquiries, service problems, technical issues, and a host of other issues. You do not have to be a current customer to use this function. You can find their live chat support page at https://windstream.desk.com/customer/widget/chats/new?ticket[labels_new]=Wincom&.
Hours of operation are Monday to Friday 8:00 AM to 6:00 PM EST. And Saturday 8:30 AM to 5:00 PM EST. There is no live chat support service on Sundays.
There is no live chat support function for business customers.
Windstream Mailing Address
If you prefer to contact Windstream via letter, you can write to their mailing address in Little Rock, Arkansas. Their full mailing address is below:
4001 N Rodney Parham Rd.
Little Rock, AR
Windstream Customer Support Website
Windstream has an in-depth customer support site that can direct you to information to help remedy a range of different issues. They break down their offerings into different service lines so you can find the answers to the service that is relevant to you. Alternatively, they have a search bar on their main support page that can be used to search for common issues. Windstream’s customer support site is at https://www.windstream.com/support. This URL is for consumer customers.
The Windstream business support website is much more fundamental than the consumer website. It provides an FAQ section with answers to common problems you may be facing. If you have a severe issue, you’re more likely to receive a solution by calling Windstream directly. Their business support website can be found at: https://smallbusiness.windstream.com/smb/support.
Windstream Social Media Accounts
Windstream has an established presence on many of the world’s largest social media networks. They reply to customer concerns via their official pages on many of the major platforms. In some instances, they divide their consumer and business service lines into two separate pages. Windstream’s social media links are displayed below:
Windstream’s Consumer Facebook: https://www.facebook.com/windstreamconnects/
Windstream’s Business Facebook: https://www.facebook.com/WindstreamBusiness/
Windstream’s Twitter: https://twitter.com/Windstream
Windstream’s LinkedIn: https://www.linkedin.com/company/windstream-services-llc
Windstream’s Google+: https://plus.google.com/101146086615378903190
Windstream is a relatively new company that offers a variety of different services to both consumers and businesses. The company was founded in 2006 and is currently listed on the NASDAQ stock exchange. Windstream provides consumers with data and voice communication networks. They’re especially well-known for delivering broadband services to those living in rural areas of the country. They partner with a host of different companies to bring their services into the marketplace.
As for business customers, Windstream provides various services. These include firewalls, servers, data storage, and a range of other managed services. The company is currently headquartered in Little Rock, Arkansas. Windstream employs over 14,000 staff members.