JCP&L Customer Service Number

Known for providing powerful and dependable electricity services throughout the state of New Jersey, the Jersey Central Power & Light Company–called JCP&L for short–already enjoys a reputation for quality. However, they also excel in customer service, ensuring all their consumers can live well with the best utilities available. As a Jersey resident, you can call the JCP&L customer service number for any of your utility issues, and their teams will work with you to resolve them. Just reach out to them with any of the contact information described below.

JCP&L Customer Service Number

Although it is always the priority at JCP&L to give every customer the best electric service possible at the lowest cost possible, issues can arise. Maybe you need to report a power outage, ask about a utility bill, establish a payment arrangement, or address a different problem entirely. No matter what it is, you can get efficient and knowledgeable assistance with a phone call to the customer care center. Below is the phone number that takes you straight to a customer service representative.

Customer Service Number: 1-888-544-4877

The customer service department is open Monday through Friday from 8:00 a.m. EST to 8:00 p.m. EST.

Do you want to make a call outside the department’s hours? You could use the Natural Language Interactive Voice Response System, also known as NL/IVR. This automated system is accessible 24/7 and lets you request basic information and transactions by speaking with it.

JCP&L Mailing Address

Some customers feel that calling a contact center or navigating online accounts is too daunting a task. In that case, consider mailing your inquiry, complaint, payment, or legal statement to the JCP&L main office. 

Don’t be surprised by the Ohio address; JCP&L is a subsidiary of FirstEnergy Corporation, which is based in Akron. 

JCP&L Mailing Address:
FirstEnergy Corporation
P.O. Box 3687
Akron, OH 44309

JCP&L Customer Support Website

For those whom a phone call is either inconvenient or not a preferred means of communication, JCP&L offers several options for customer care on their website. For example, just by visiting the home page, you’ll find numerous links to helpful articles about topics like saving money on energy bills, reporting an outage, applying for bill assistance programs, using electric vehicles, and knowing how to spot a scam. Get started by clicking on the link below.

JCP&L Home Page: https://www.firstenergycorp.com/jersey_central_power_light.html 

If you like having a “paper” trail or need to send documents quickly to solve your problem, there’s also the option of sending a support request through the online contact form. Within 24 to 48 hours, a customer service representative will reach out to provide personalized assistance.

JCP&L Contact Page: https://www.firstenergycorp.com/corporate/contact_us.html 

JCP&L Newsroom

Though JCP&L doesn’t have an official blog, its parent company maintains a newsroom for customers of all its subsidiaries. There, you can get the latest corporate updates about new technological developments, community service projects, data reports, emergency management tips, and more. You’ll also be the first to know if the corporation forms a new partnership with another utility company. It’s worth following for the wealth of information.

JCP&L Newsroom: https://www.firstenergycorp.com/newsroom.html 

JCP&L Text Message Alerts

Sign up for JCP&L text message alerts so that you’ll always be notified immediately about an outage or emergency situation. The company can send you information about your account balance as well. Follow the link below to sign up.

JCP&L Text Message Alerts: https://www.firstenergycorp.com/help/communication_tools.html#texting 

JCP&L Social Media

If you rely on one of their electrical companies through JCP&L and have been able to save money, then check out their social media websites. If a friend in your area is looking for an improvement to their electric bill problem, then by sharing their pages, you can learn about a multi-faceted company striving for stronger and faster electric power. Through their social media pages, you can check up on the latest news from their company and other important news centralized to your area.

• JCP&L Facebook: http://www.facebook.com/JCPandL 
• JCP&L Twitter: http://www.twitter.com/firstenergycorp
• JCP&L Instagram: https://www.instagram.com/explore/locations/1020059140/jcpl/ 

About JCP&L

JCP&L is a multi-corporation electrical company distributing electricity to commercial and residential customers in New Jersey. Its parent company, FirstEnergy Corp, also partners with companies such as Ohio Edison, Toledo Edison, Penn Power, and others, mostly servicing the northeastern area of the United States. JCP&L provides electricity to both large and small communities, and they invest in a variety of electrical sources so that way their customers can receive the safest and most dependable power possible.

Customer Service Number: 1-888-544-4877

Mailing Address:
FirstEnergy Corporation
P.O. Box 3687
Akron, OH 44309

Hours of Operation: Monday through Friday from 8:00 a.m. EST to 8:00 p.m. EST

Company URL: https://www.firstenergycorp.com/jersey_central_power_light.html 

Services Supported: Electrical Utilities

JCP&L Headquarters Location Map