Is the traditional public school curriculum not working for your child, and you need to contact Aleks customer service number? Or maybe you are a teacher or administrator and would like to discover how to improve the math curriculum in your school or district. Are you a current Aleks’ subscriber and need help accessing the system? Fear not! I have all the contact information you would ever need for Aleks.
Aleks Customer Service Number
There are two points of contact for Aleks. One involves purchasing the product, and the next involves troubleshooting issues for the product.
To find the McGraw-Hill Ryerson sales rep near you, click on the following page: https://www.aleks.com/k12/adoption_information. Click on your state to see the best contact person who can answer pre-sale questions. This is for students in kindergarten through twelfth grade.
For higher education classes, including Mathematics, Statistics, Business Math, Accounting, Science and Behavioral Science, contact your local McGraw-Hill Learning Technology Consultant by clicking here: https://www.aleks.com/k12/adoption_information. This will give you the phone number for your local representative.
To order course products through the corporate office, call 712-245-7191.
Once you have purchased a product, you may need to contact customer support. The general customer service line is 800-338-3987. For assistance for the K-12 curriculum, call 800-437-3715. This number is answered Monday through Friday from 7 a.m. to 8 p.m. EST.
Higher Ed technical questions can be directed to 800-331-5094. This number is answered 24 hours a day Monday through Thursday. On Friday, customers may call from midnight to 9 p.m. EST. On Saturdays call 10 a.m. to 8 p.m. EST, and on Sundays call from 12 p.m. to 12 a.m. EST.
Professional technical support can be found at 888-307-5984 from Monday to Friday, 8 a.m. to 5 p.m. EST.
Questions regarding Aleks can be directed to customer reps at 714-619-7090. This number is answered from Monday through Thursday from 7 a.m. to 1 a.m. EST; on Fridays from 7 a.m. to 9 p.m. EST and Sundays from 4 p.m. to 1 a.m. EST. There are no times listed for Saturdays.
International phone numbers can be found at the following link: https://www.mheducation.com/contact.html – tech-support.
Aleks Email/Contact Form
There are several email and contact form options for Aleks.
General customer service questions regarding PreK-12 can be directed at mailto:[email protected].
Emails about higher ed classes can be sent to mailto:[email protected].
If you are already a customer and need technical help, fill out the following contact form, and a customer rep will get back with you. https://www.aleks.com/support/form?support_issue_type=contact
Be prepared to provide your login name and the product you were using when the problem occurred.
Aleks Mailing Address
Customers can contact Aleks at their corporate address in California as well.
15460 Laguna Canyon Road
Irvine, CA 92618
Aleks Live Chat
Aleks does not offer a live chat service on their website.
Aleks Support Website
Aleks support site is impressive in scope. There is an abundance of articles that help customers through everyday issues. The article categories are Getting Started, Usage/Training, Billing/Order Fulfillment, Registration, Technical Support, and Reporting/Analytics. Within each of those categories, customers can search through articles using a filtering tool to find the most helpful article quickly.
Find the support website here: https://mhedu.force.com/aleks/s/.
Aleks Social Media Accounts
Aleks’ is active on social media. Read below to discover which platforms can be used to send and receive messages from customer reps.
Aleks’ Facebook: https://www.facebook.com/McGrawHillEducation.
Send and receive a message via Facebook.
Aleks’ Twitter: https://twitter.com/MHEducation
Find out how McGraw Hill helps students learn through their Twitter feed. Also, Tweet to or send a message via this platform.
Aleks’ LinkedIn: https://www.linkedin.com/company/mcgraw-hill-education/
Looking for a new job? See what McGraw Hill has available.
Aleks’ YouTube Channel: https://www.youtube.com/user/MHEducation
Discover how McGraw Hill is changing the face of education by taking a look at their YouTube videos.
Aleks’ Pinterest: https://www.pinterest.com/mcgrawhillk12/
Get ideas on how to teach your kids STEM curriculum by looking through their boards.
Aleks’ Instagram: https://www.instagram.com/mheducation/
Become inspired to learn and help others learn by following McGraw Hill on Instagram.
Aleks’ Google+: file://localhost/+/ https/::plus.google.com:101363920118075567469
Read about McGraw Hill on Google+.
Aleks is an acronym for Assessment and Learning in Knowledge Spaces. It is a part of McGraw Hill Education.