|Address||400 North 5th Street, Phoenix, Arizona 85004|
|Calling Hours||7am-7pm M-F|
Arizona Public Service Company (APS) is there to assist you with your electric needs, whether for your residence or your business. Customer service agents are readily available to help you with a variety of problems and can answer any questions you may have. They can answer questions about your residential or business account; solve account, billing, and payment issues; start, stop, or transfer your service; and solve outage issues.
APS Phone Numbers
Whatever your problem, APS’s helpful customer service representatives are available by phone from 7 a.m. to 7 p.m. Call 1-602-371-3614 for Residential services or 1-602-371-3695 for Business services. Outside of Arizona, you can call toll free—1-800-240-2014 for Residential or 1-800-225-1895 for Business. A representative can resolve your issue or answer your questions.
APS Email Address
The company does not provide an email address for customers; however, you can reach them via the online contact form at https://support.aps.com/app/ask. Fill in the form provided and then click the Submit button.
APS Mailing Address
Do you need to contact APS in a more formal manner? Consider writing a letter about any problems or questions you have. Postal mail may get more attention from someone higher up in the chain of command, such as the CEO or even the owner of the company. You can send your correspondence to the APS address below:
Arizona Public Service Company
400 North 5th Street
Phoenix, Arizona 85004
APS Customer Support Website
APS allows you to easily take care of business online if you don’t have the time or the means to give them a call. Visit https://support.aps.com/app/home and scroll down to the self-serve options and choose the issue you need help with. This is a great way to get a speedy answer and avoid the hold times you could experience when making a phone call.
APS Social Media Accounts
APS has a presence on all the major social media sites, including Facebook, Twitter, and YouTube, among others. If you are in a hurry, you may get an immediate answer if you visit one of the sites to ask a question or report an issue. Large corporations often have someone monitoring their social media accounts at all times. Simply visit any of the sites below to reach out to someone who can help:
To connect with APS via Facebook, visit https://www.facebook.com/apsfyi
To connect with APS via Twitter, visit https://twitter.com/@apsfyi
To connect with APS via LinkedIn, https://www.linkedin.com/company/arizona-public-service-aps-/
To connect with APS via YouTube, visit https://www.youtube.com/user/arizonapublicservice
In 1886, Phoenix Illuminating Gas and Electric Company was formed by Japanese immigrant Hutchlon Ohnick to service the people of Phoenix, which was then only three years old. After several name changes and mergings, the company finally changed its name to Arizona Public Service. APS services downtown and northern Phoenix as well as a large portion to the north and east. In addition, it serves Douglas, Flagstaff, Yuma, and Prescott.
APS is the largest electric utility in Arizona. They have been in business for more than 130 years and currently have 6,400 employees. They service 2.7 million people.
The company states: “Our story is Arizona’s story. We power our state’s growth by supporting 39,200 jobs and paying more than $500 million in state and local taxes. We promote growth and opportunity by spending $300 million every year with diverse businesses. It all adds up to $3.4 billion in annual economic impact in Arizona. We are a driving force of our state’s economy and a vital member of the communities we serve.”