APS Customer Service Number

Arizona Public Service Company (APS) can assist you with your electric needs, whether for your residence or business. Customer service agents are readily available to help you with a variety of problems and can answer any questions you may have. They can answer questions about your residential or business account; solve account, billing, and payment issues; start, stop, or transfer your service; and solve outage issues.

If you need the español link for any of their pages, click the Español button in the upper right gray banner of any page.

APS Phone Numbers

Whatever your problem, APS’s helpful customer service representatives are available by phone 24/7. A representative can resolve your issue or answer your questions. They have many phone numbers on their Contact Us page, depending on your needs.

• APS Main Phone Number: 1-602-371-3614 or 1-800-253-9405
  • You can call this number for general information.
• APS Credit Line Phone Number: 1-602-371-7607
• APS Payment Phone Number: 1-602-371-6555
• APS Website Support Phone Number: 1-602-371-5775
• APS Outage Hotline: 1-602-371-3680
• APS Billing Questions Phone Number: 1-602-371-7171
• If you are hearing impaired, call 711 (AZ Relay).

APS Email Address

APS does provide an email address for customers. They will do their best to reply within three business days. However, due to high volumes, they suggest calling or using the live chat if you need immediate assistance. 

APS Residential Service Email: aps@aps.com

APS Business Service Email: businesscare@aps.com

APS Solar Email: CTSupport@aps.com

APS Mailing Address

Do you need to contact APS more formally? Consider writing a letter about any problems or questions you have. Postal mail may get more attention from someone higher up in the chain of command, such as the CEO or even the owner of the company. You can send your correspondence to the APS address below:

APS Mailing Address

APS 

MS 3200 

PO Box 53933 

Phoenix, AZ 85072-3933

If you need to mail payment in the form of personal checks, cashier’s checks, or money orders, send it to the address below. Be sure to include your ten-digit account number on your payment.

APS 

PO Box 37812 

Boone, IA 50037-0812

APS Customer Support Website

APS allows you to easily take care of business online if you don’t have the time or the means to give them a call. Visit their website, scroll down to the self-serve options, and choose the issue you need help with. This is a great way to get a speedy answer and avoid the hold times you could experience when making a phone call.

APS Customer Support Website: https://www.aps.com/en/Utility/Contact-us

APS Customer Disconnections Support

APS is here to help all their customers. If you are an older person in need of assistance programs, there are several listed on this page.

If you are the support network for an older adult or vulnerable adult, or in need of adult services or resource planning, check out Safety Net and Guest Roles on this page.

APS Customer Disconnections Support Website: https://www.aps.com/support

APS Live Chat

If you need to chat with APS customer service about landlord services, social services, community partnerships, an energy support program, energy usage, accounts, bill assistance, a payment arrangement, and more, they are available from 7 am to 7 pm Monday to Friday. 

APS Live Chat: https://www.aps.com/en/Utility/Contact-us/Live-chat

If you need to chat about construction services, business payment policies, or solar, it is best to call.

APS Social Media Accounts

APS has a presence on all the major social media sites, including Facebook, Twitter, and YouTube, among others. If you are in a hurry, you may get an immediate answer if you visit one of the sites to ask a question or report an issue. Large corporations often have someone monitoring their social media accounts at all times. Simply visit any of the sites below to reach out to someone who can help:

• APS Facebook: https://www.facebook.com/apsfyi
• APS Instagram: https://www.instagram.com/apsfyi/
• APS Twitter: https://twitter.com/@apsfyi
• APS LinkedIn: https://www.linkedin.com/company/arizona-public-service-aps-/
• APS YouTube: https://www.youtube.com/user/arizonapublicservice

About APS

In 1886, Phoenix Illuminating Gas and Electric Company was formed by Japanese immigrant Hutchlon Ohnick to service the people of Phoenix, which was then only three years old. After several name changes and mergers, the company finally changed its name to Arizona Public Service. APS services downtown and northern Phoenix as well as a large portion to the north and east. In addition, it serves Douglas, Flagstaff, Yuma, and Prescott.

APS is the largest electric utility in Arizona. They have been in business for more than 130 years and currently have 6,400 employees. They service 2.7 million people.

The company states: “Our story is Arizona’s story. We power our state’s growth by supporting 39,200 jobs and paying more than $500 million in state and local taxes. We promote growth and opportunity by spending $300 million every year with diverse businesses. It all adds up to $3.4 billion in annual economic impact in Arizona. We are a driving force of our state’s economy and a vital member of the communities we serve.”

APS Headquarters Location Map