Atlantic City Electric Customer Service Number

Are you moving and trying to find the Atlantic City Electric customer service number? Or maybe you and your neighbors are standing in your driveway, wondering why the whole street is without power. Whether you need to open a new account or find the payment address for an existing one, read on to learn all the contact info for Atlantic City Electric.

Atlantic City Electric Customer Service Number

If you see downed power lines, leave the area immediately. Call 911 or the ACE emergency number 800-833-7476. Of course, this number is answered 24 hours a day, seven days a week.

For other customer service issues, call 800-642-3780. This number is answered 7 a.m. to 7 p.m. Monday through Friday. Servicio en Español 800-642-3780.

Another important contact number for Atlantic City Electric is the “Call Before You Dig” number. Call 811 at least three business days before you plan to dig. Stay safe!

Atlantic City Electric Email/Contact Form

Are you unable to make a phone call, but you need to contact the electric company? Sometimes it is just easier to send an email. Fill out the contact sheet with your name, email address, phone number, and account number and a member of the staff will get back to you ASAP. This service is recommended to use when you have an online billing question or a general inquiry. Do not use this method of communication when the power is out! The link for the contact form is https://forms.atlanticcityelectric.com/forms/ace-exelon/other/ContactUs.aspx?IsDlg=1.

Atlantic City Electric Mailing Address

Send snail mail correspondence to this address:

Corporate Correspondence
Atlantic City Electric
P.O. Box 231
Wilmington, DE 19899-0231

Do you just need to pay your bill? Send checks to:

Atlantic City Electric
PO Box 13610
Philadelphia PA 19101-3610

Are you tired of the process of bill paying, and you just want it taken out of your account each month automatically? Send forms to start your direct debit to the following address:

Atlantic City Electric
Remittance Processing
5 Collins Drive, Suite 2048
Carneys Point NJ 08069

If you want to drop off your bill payment to the nearest location, go to the customer care website here: https://www.atlanticcityelectric.com/MyAccount/MyBillUsage/Pages/OtherWaystoPay.aspx

Click on “Find Payment Location.” After typing in your zip code, you will find the most convenient drop off location for you.

Atlantic City Electric Live Chat

ACE does not offer a live chat option through their website.

Atlantic City Electric Support Website

Besides providing contact information, the ACE customer support page (located here: https://www.atlanticcityelectric.com/MyAccount/CustomerSupport/Pages/default.aspx), also has a list of FAQs. Learn how to make a deposit payment, how to charge your electric vehicle’s car battery, and how to prune your tree.

The support website also has information about assistance programs, such as due date extensions and bill payment help.

The support page also has a link to the office of the consumer advocate. And finally, the webpage has a link detailing the customer’s equipment responsibilities.

As mentioned, the contact information is included in this section of the website as well. The best form of contact according to the website is either calling or sending a contact form.

Atlantic City Electric Social Media Accounts

Do you like to communicate via social media accounts? You are in luck!

ACE’s Facebook: https://www.facebook.com/AtlanticCityElectric

Customers can send messages to customer reps via Facebook.

ACE’s Twitter: https://twitter.com/ACElecConnect

Tweet or message ACE on Twitter!

ACE’s YouTube: https://www.youtube.com/user/AtlanticCityElecTV

Learn how to prepare an emergency kit through ACE’s YouTube Channel.

ACE’s LinkedIn: https://www.linkedin.com/company/phi/

Find a new job on ACE’s LinkedIn page.

ACE’s Google+: https://plus.google.com/103582930299656052671

ACE has a very small presence on Google+.

About Atlantic City Electric

Atlantic City Electric provides electricity to approximately 547,000 customers in the southern part of New Jersey. The company was first incorporated in 1924. Currently, ACE’s 560 employees provide electric service for residents living within 2,700 square miles. There are eight facilities and 90 substations.

The company is dedicated to energy conservation and educates their customers on ways to save. They even give bill credits for participants who follow their Energy Wise program requirements.

Atlantic City Electric Headquarters Location Map