If you use Barnes and Noble to purchase books, CDs, or DVDs, you know how important their customer service number can be. It’s essential that you can get in contact with their customer care team if you have any problems with their products or services. As one of the largest book distributors in North America, Barnes and Noble has made a considerable investment in their customer care platforms. They have several channels you can use to get in touch with their customer service team.
We will explore your Barnes and Noble customer service options in more detail below!
Barnes and Noble Phone Number
If you’re having a problem with a Barnes and Noble product or service, it can sometimes be best to speak to a live person. If this is the case, the Barnes and Noble customer service number is your best option. If you need to check the status of an order, or you want to speak to someone about your Barnes and Noble Membership, you can dial the Barnes and Noble customer care team at 1-800-843-2665. They can also help you with marketplace inquiries and shipping or returns of purchased products.
Barnes and Noble customer service number hours are as follows:
Monday – Friday: 8:00 AM – 11:00 PM EST
Saturday – Sunday: 9:00 AM – 11:00 PM EST
Barnes and Noble Email/Contact Form
If you would like to contact Barnes and Noble on the internet, they don’t have a direct email that you can use to get in touch with their customer support team. They do have a contact form, but you will have to have a Barnes and Noble account to access it. Here is the contact form:
You can use this form to check order statuses, fix billing errors, change payment information, and seek assistance with technical issues.
Barnes and Noble Mailing Address
If you would prefer to contact Barnes and Noble using their traditional mailing service, you can do so by sending mail to their company headquarters. The full mailing address for Barnes and Noble is below:
Barnes & Noble Customer Service
PO Box 111
Lyndhurst, NJ 07071
The United States of America
Barnes and Noble Live Chat
Barnes and Noble does have a live chat function if you would like to speak with a customer service representative via the internet. Their live chat agents are readily available to help you with issues related to NOOKs, online orders, in-store problems, payment issues, Barnes and Noble Memberships, and returning products. Again, you will need to be logged into your Barnes and Noble account to access the Barnes and Noble Live Chat function. You can find the link to the Live Chat Portal below:
Barnes and Noble Customer Support Website
Barnes and Noble has developed an extensive customer support website that can help customers with a range of different issues. Here you can find help with your order status, forgotten passwords, memberships, shipping, and support for your NOOK e-reader. You can search for any Barnes and Noble related issue in the search bar on top of the page. The primary customer support website is here: https://help.barnesandnoble.com/.
Barnes and Noble also have several Help articles on their homepage. Articles include topics such as using gift cards to make purchases, refund policies, textbook rentals, NOOK apps, and free shipping requirements.
Barnes and Noble Social Media Accounts
Barnes and Noble do an excellent job of communicating with their clients via social media platforms. Their social media platforms are extensive – the company uses them to interact with customers, release information about new stores and offers, and update book readers on new releases. You can even sign up for a Barnes and Noble account using your Facebook login details. Links to Barnes and Noble’s social media platforms are below:
Barnes and Noble’s Facebook: https://www.facebook.com/barnesandnoble/
Barnes and Noble’s Twitter: https://twitter.com/bn_care?lang=en
Barnes and Noble’s LinkedIn: https://www.linkedin.com/company/barnes-&-noble
Barnes and Noble’s Google+: https://plus.google.com/+barnesandnoble
About Barnes and Noble
Barnes and Noble is the largest retail bookseller in the United States. While the company typically sells traditional retail books, they’ve recently branched into e-books by releasing their e-book reader, the NOOK. Barnes and Noble started operating as a business in 1886 – it has always existed primarily as a bookseller. They own retail stores around the nation, as well as an extensive online store. Barnes and Noble is also known for selling music and video content.
The company is publicly traded – it is currently a Fortune 500 business. Barnes and Noble is on the New York Stock Exchange.