BGE Customer Service Number

Baltimore Gas and Electric (BGE), an Exelon Corporation entity, is dedicated to providing incomparable personal service to over 1.2 million electricity customers and more than 600,000 gas users in Central Maryland. With a heritage dating back to 1816, BGE is not just a utility company; it’s a historical institution woven into the fabric of Maryland.

BGE Customer Service Numbers

For immediate assistance, especially in emergencies like gas leaks or power outages, call BGE at 1-800-685-0123, available 24/7. For power outage concerns, dial 1-877-778-2222 anytime.

For inquiries or bill payments, reach out during business hours: Monday to Friday, 7 am to 7 pm. For the lowest wait times, call the electric company Tuesday to Thursday, between 11 am and 4 pm.

Contact 1-800-685-0123 for billing inquiries, incorrect charges, or identity fraud concerns.

BGE Contact Form

For non-emergency queries like understanding your bill or energy consumption patterns, use the online form at BGE Contact Us.

BGE Mailing Address

For traditional bill payment or feedback, you can send mail to one of these two addresses:

Bill Payment:

BGE, P.O. Box 13070,
Philadelphia, PA 19101-3070

General Correspondence:

P.O. Box 13070,
Philadelphia, PA 19101-3070

BGE Customer Support Site

Find FAQs and assistance programs at BGE’s Official Site. Explore “My Account” for FAQs or “Assistance Programs” for financial aid information.

BGE Social Media

Discover BGE’s community involvement and updates on:

• Facebook: BGE on Facebook
• YouTube: BGE on YouTube
• Twitter: BGE on Twitter
• LinkedIn: BGE on LinkedIn

Why Would Someone Need to Contact BGE?

Customers contact BGE for urgent matters like gas leaks or damaged power lines, to report power outages, to modify their account information, or to discuss billing and payment options. With BGE’s commitment to customer service, reaching out for help ensures your concerns are addressed promptly, keeping your home or business running smoothly.

When Should a Customer Contact Them?

Emergency support is available 24/7. Contact BGE for customer service inquiries between 7 am and 7 pm, Monday to Friday. Optimal calling times are mid-week, between 11 am and 4 pm, to avoid longer wait times.

What Kind of Questions/Services/Problems Can the Customer Service Options Help With?

BGE’s customer service can assist with:

• Resolving issues related to electricity and gas services, including outages and emergencies.
• Understand and manage your electricity bill or utility bill, including questions about charges or payment assistance programs.
• Updating account details like contact number, account number, or bank account information for automatic payments.
• Inquiries about initiatives like Smart Energy Savers or Peak Rewards programs.
• Information on BGE’s infrastructure projects and community involvement, such as collaborations with the city council or Southern Maryland Electric Cooperative.

What Would be Helpful to Know?

BGE customers should have their account information readily available when contacting customer service. For those interested in learning about BGE employees’ community efforts or Delmarva Power, following BGE’s social media accounts or visiting their website can provide valuable insights. Moreover, BGE’s website and customer service representatives offer the latest information and support for queries regarding gas infrastructure or electric service updates in the United States.

About BGE

BGE is a critical electric company in the United States, particularly in Maryland. It offers comprehensive support for utilities, ensuring that every customer’s need, from the routine to the urgent, is met with professionalism and efficiency. Through a combination of accessible customer service channels, BGE maintains its commitment to providing secure and reliable energy solutions across the state.

BGE Headquarters Location Map