Birchbox Customer Service Number
| Category : | Online Retail |
| Address | 28 E 28th Street, New York, NY 10016 |
| Calling Hours | 9am - 6pm M-F |
| Website | https://www.birchbox.com/ |
Birchbox, renowned for its monthly subscription service offering a curated selection of beauty and cosmetic products, prioritizes customer satisfaction through various communication channels. However, it’s important to note that Birchbox does not have a traditional customer service phone number. The company only allows customers to receive calls using its callback service. If your Birchbox order is damaged or you have another major issue, we will show you how to contact the company via its online contact form. We will also supply you with the company’s mailing address if you wish to send in feedback by mail.
The company also has a dedicated customer support website. If you wish to locate your nearest Birchbox store, require information about the different Birchbox shipping options, or have any other inquiries, we will show you the page to visit.
Birchbox Customer Service Number
For those seeking Birchbox customer service, while there is no direct phone line, you can still speak to someone on the phone; you just cannot call them directly.
Birchbox provides a callback service for customers needing assistance. This service is beneficial for issues like account access problems, billing queries, or order cancellations.
To schedule a callback, visit the Birchbox Support page. Here, you can find the “Schedule a Call with a Discovery Specialist” option, where you can select a convenient time for a call.
Callbacks are available from 9 am to 6 pm, Monday to Friday, EST.
Birchbox Contact Form
For non-urgent issues such as damaged orders, use Birchbox’s online contact form. Access it by visiting Birchbox Contact and selecting “Send us a note” at the bottom of the page. This form lets you provide detailed information about your concern and upload any relevant attachments, like photos of damaged products.
Birchbox Mailing Address
For feedback or non-urgent inquiries, you can write to Birchbox at their mailing address:
Birchbox
28 E 28th Street
New York, NY 10016
Remember, responses via mail may take longer, so for immediate support, the callback service or online form is recommended.
Birchbox Customer Support Site
Birchbox offers an extensive range of support pages covering various topics:
- Account Management: For changes in email or shipping details, visit My Account Support.
- Order and Shipping Information: Learn about shipping options and tracking orders at Shop Orders Support.
- Gift Subscriptions: For purchasing or inquiries about gift subscriptions, visit Gift Subscriptions Support.
- Loyalty Program: Details about Birchbox’s loyalty program can be found at Loyalty Program Support.
- Store Locations: To find a Birchbox store near you, check out Store Locations Support.
- Technical Issues: For website-related problems, visit Technical Issues Support.
Birchbox Social Media
Stay updated with BirchBox’s latest products and promotions by following their social media accounts:
- Facebook: Birchbox Facebook
- Twitter: Birchbox Twitter
- YouTube: Birchbox YouTube
- LinkedIn: Birchbox LinkedIn
Why would someone need to contact BirchBox?
Contacting Birchbox Customer Service is crucial for subscribers who face issues such as receiving damaged goods, needing to change or cancel their subscription, encountering billing problems, or requiring specific information about the products. Additionally, those looking to purchase gift subscriptions or seeking answers about the brand’s marketing practices and consumer conduct may also need to get in touch.
How can they reach the customer service contacts?
Birchbox does not offer a direct customer service phone number but provides a callback service. Customers can schedule a call with a Discovery Specialist by visiting https://support.birchbox.com/hc/en-us and selecting “Schedule a call with a Discovery Specialist.” For non-urgent issues, customers can use the online contact form or send mail to Birchbox’s New York office at:
28 E 28th Street,
New York, NY 10016.
When should a customer contact them?
The callback service is available from 9 am to 6 pm, Monday to Friday (EST). It’s important to note that calls cannot be scheduled on weekends. For email and postal communication, no specific operating hours are mentioned, but response times may vary.
What questions/services/problems can the customer service options help with?
Birchbox Customer Service can assist with various issues, including managing subscriptions, addressing queries about the monthly box contents, handling billing and payment concerns, providing instructions for returning products, and offering guidance on how to use the products. They can also help with updating personal information, tracking orders, understanding sale dates and prices, and providing specific instructions on how to use their services.
What would be helpful to know?
Birchbox has a dedicated customer support website with various support pages offering guidance on account management, shipping options, tracking orders, returns policy, gift subscriptions, loyalty programs, and technical issues with the Birchbox website. Additionally, Birchbox maintains active social media accounts on platforms like Facebook, Twitter, YouTube, Google+, and LinkedIn, which are helpful for staying updated on new products, promotions, and company news. These platforms can also be a tool for customers to stay in touch with the company’s latest steps and additions to their service.
About Birchbox
Founded in September 2010 by Hayley Barna and Katia Beauchamp, Birchbox has revolutionized the beauty product shopping experience with its subscription-based service. With over a million subscribers and collaborations with more than 800 brands, Birchbox employs over 300 staff and operates mainly in the US, UK, Spain, France, and Belgium.
