BNSF Customer Service Number

If you interact with the BNSF rail network, or you ship products using the network, you might need the BNSF customer service number. BNSF is the largest freight rail network in the United States – the network is responsible for a lot of the freight that moves around the country. It can be hard to know who to call if you have a problem with a shipment or need to report an issue with the track. Fortunately, we have all their different customer care contact options right here on our site. Read below if you’d like to find out about your available options.

BNSF Customer Service Number

Those who interact with BNSF aren’t traditional customers. Some people who need to contact BNSF will be people who use them to ship items across the country. Others will be locals who live near railways that need to report issues or request certain arrangements. Either way, you can call BNSF at 888-428-2673 to get help with issues that you might be having.

If you’re not looking for help with a shipment, arrangement, or general rail matter, you might need to use a different number. If you have an emergency to report, you can contact the emergency hotline at BNSF at any time by dialing 1-800-832-5452.

BNSF Email/Contact Form

On the other hand, you can contact BNSF via the internet by using their online contact form. At present, there is no direct email address linked to BNSF, so you’ll need to use this contact form to receive an email response. You can find the contact form at http://www.bnsf.com/about-bnsf/contact-us-form.html.

BNSF customers and users often use this contact form to ask about shipments, network issues, timeframes, deliveries, routes, special arrangements, capabilities, and more. Make sure to input the email you want to receive the response to within the form. Do not submit personal data over this online form.

BNSF Mailing Address

If you would prefer to contact BNSF via mail, you can send letters to their headquarters in Fort Worth, Texas. If you need urgent help, this is the least effective way to do it – you might not receive an in-mail response for weeks. Regardless, it is an option if you’d like to put a request, inquiry, or complaint in writing. Below is the full mailing address for BNSF:

2650 Lou Menk Drive
Fort Worth, TX 76131
The United States of America

BNSF Live Chat

BNSF does not have a live chat service. The only way to ensure you can speak to a live person at BNSF is to call their customer service number. You can find it in one of the above sections.

BNSF Customer Support Website

BNSF doesn’t have a comprehensive customer support website. But they do have an FAQ page that is dedicated to providing you with information you might find useful. To find the FAQ page for BNSF, it’s at http://www.bnsf.com/about-bnsf/faqs.html.

People use the FAQ page to ask about contacting people for rail conditions, upgrading grade-level over-crossings, installing gate lights, wait time reductions, and more.

BNSF Social Media Accounts

BNSF isn’t known for being the most technologically advanced company in the world, but this doesn’t mean they don’t attempt to connect with their customers via modern communication channels. If you prefer to keep up-to-date with companies using social media, you can find BNSF on most of the major social media networks. You can even send them messages, comments, or posts via most of their channels. Below are links to their social media accounts:

Facebook: https://www.facebook.com/BNSFRailway/

Twitter: https://twitter.com/BNSFRailway

LinkedIn: https://www.linkedin.com/company/bnsf-railway

Instagram: https://www.instagram.com/bnsfrailway/

About BNSF

BNSF, often referred to as BNSF Railway Company, is currently the United States’ largest freight railway network. The network is responsible for operating most of America’s freight network. The company is vital in ensuring that our goods travel from point-to-point throughout our nation. The company has a large responsibility, but it was only formed in 1996. While the company only started in the 90s, it has its origins in the 1800s, when some of the other major freight networks were formed. BNSF is essentially a conglomeration of many of the large freight networks around the country. BNSF is currently headquartered in Fort Worth, Texas. They can ship a range of different items, including agricultural and energy products.

BNSF Headquarters Location Map