Ontrac Customer Service Number

Do you need to ship something overnight throughout the Northwest and need the Ontrac customer service number? Maybe you have a package on the way, and you wish to see where it is located. Do you need shipping rates to send a crate of supplies from Colorado to Washington? Keep reading to find the many ways to contact Ontrac customer service agents.

Ontrac Customer Service Number

The primary customer service number is 800-334-5000. The hours may be different depending on which department you would like to speak with, but all the hours are for Monday through Friday only. To talk with someone at the corporate office, call between 8 a.m. and 5 p.m. PST. A customer service agent can be reached at this number from 6 a.m. to 12 a.m. PST. (They also answer the phone on Saturday too). To speak to someone in the sales department, call 8 a.m. to 5 p.m. PST.

Customers with billing questions need to call a different number. Call 877-227-5139 from Monday through Friday from 7:30 a.m. to 4:30 p.m. PST.

Do you need technical support? Call 877-225-6837. This number is answered from Monday through Friday from 8 a.m. to 6 p.m. PST.

Questions about claims can be directed to customer representatives at 866-432-4277. Call between Monday through Friday from 6 a.m. to 3 p.m. MST.

Ontrac Email/Contact Form

The online contact form is located here: https://www.ontrac.com/contactus.asp. Here are the help categories for this particular contact form:

Change the delivery address

Special delivery instructions or security gate code

Package tracking

Refuse a package delivery

Service feedback

Technical support

Invoice question

Claims question

Ontrac Mailing Address

There are three Ontrac offices.

Ontrac Corporate office
2501 S. Price Road Suite 201
Chandler, AZ 85286

Ontrac Billing
P.O. Box 841664
Los Angeles, CA 90084-1664

Ontrac Technical Support
3830 Cypress Drive Fir 2
Petaluma, CA 94954

Ontrac Live Chat

There is no live chat option on the Ontrac website.

Ontrac Support Website

A considerable list of FAQs and their answers are located here: https://www.ontrac.com/faq.asp. It will take you a while to go through the list, but I would think anything you need to know about shipping in this region is on this page. Find out how to set up a free account and where to drop off boxes for shipping on this page. Also, learn how to track delivery and how to reach someone in the customer care department. Do you want to know what a particular delivery code means? Check out the FAQ page.

The website also gives customers generic information about how to ship a package. Do you need to print a label and call for a pick up? Click here to receive instructions: https://www.ontrac.com/shipInfoPreparePackage.asp.

Other shipping policies can be found on this page: https://www.ontrac.com/shipInfoUseful.asp.

Ontrac Social Media Accounts

Ontrac has links to all kinds of social media from their website.

Ontrac Facebook: https://www.facebook.com/OnTracShipping/

Send a message and receive an answer within a few hours from their Facebook page.

Ontrac Twitter: https://twitter.com/ontrac_shipping

Tweet to Ontrac, but you are unable to send messages via Twitter.

Ontrac LinkedIn: https://www.linkedin.com/company/ontrac-shipping/

Which of your previous classmates works for Ontrac? Check out their LinkedIn page to see.

Ontrac Google+: https://plus.google.com/+ontrac

Follow Ontrac on Google+ to see articles about shipping.

Ontrac YouTube Channel: https://www.youtube.com/user/ontracTV/featured

They may not have many subscribers, but they do have content on their YouTube Channel. Check it out!

Ontrac Blog: http://blog.ontrac.com

About Ontrac

Ontrac is a courier and shipping company headquartered in Chandler, Arizona. It was founded in San Francisco and was initially named California Overnight. They specialize in shipping throughout the Western part of the United States. Besides California and Arizona, they also ship to Nevada, Oregon, Washington, Utah, Colorado, and Idaho.

Ontrac offers two services: OnTrac Ground Service guarantees next-day or two-day delivery within its region.

Sunrise Service guarantees that the package will be delivered the next day by 10:30 a.m.

Ontrac is a private company with 34 facilities and 1,200 drop boxes.

Ontrac Headquarters Location Map