Canva allows businesses to create engaging pieces of marketing material, giving creators a graphic design and publishing tool for businesses. Canva’s platform provides digital graphic materials for posters, videos, social media posts, resumes, and documents to help businesses build up their brand image and gain new customers. Customers using Canva and experiencing issues with their application can easily contact their customer service team through the following ways:
Canva Customer Service Mailing Address
For business inquiries, legal disputes, and other corporate-related matters regarding their services, Canva can be contacted through the available mailing address below.
Canva Customer Service Mailing Address: 75 East Santa Clara Street, San Jose, CA 95113
Canva Customer Service Email Address
Canva’s primary resource for interacting with its customers is its email address. When contacting them through their email address, it is recommended that when doing so, customers should list the issue at hand, describe the issue, and add screenshots of the example issue to receive help from their customer service team.
Canva Customer Service Email Address: firstname.lastname@example.org
Canva Customer Service Help Center
Canva’s help center lists various topics and articles to help its content creators gain the most out of their services. Through their help center, customers can search through the various topics to find solutions to common issues, including:
Account Settings: Their account settings section focuses on answering account-related problems, including email and password changes, managing websites, adding Canva contributors, learning about the Canva creators program, and missing designs.
Payments, pricing, and billing: Their payments section handles payment-related topics, including managing bill details, pricings for Canva Pro, receiving credit or debit card errors, tracking sales, and setting up payments for contributors.
Teams and groups: Their teams and groups section works to address problems related to creating team members on Canva, upgrading team members to various Canva programs, using Canva for educational purposes, referring friends to Canva, and deleting team members.
Downloading, saving, and sharing: Through their download section, customers can find answers to topics such as downloading and saving designs, scheduling designs to social media, creating design mockups, publishing websites through Canva, uploading videos and photos, and correcting download error messages.
Editing and designing: The editing and design section focuses on basic editing tools such as adding elements, adding images, changing templates, adding audio tracks, and other tools commonly used through Canva.
Fix a problem: Their fixing problems section focuses on common errors and technical issues within their application, providing solutions to issues accessing Canva, images not downloading, credit and debit card errors, multiple charges for subscription services, etc.
Canva Customer Service Help Center: https://www.canva.com/help/
Canva Customer Service Contact Us Form
If their extensive help center cannot provide you with assistance, customers can use their contact form to email their customer service team. Similarly to emailing their team directly, customers would need to select the issue they’re experiencing, describe the issue, and add example material to provide their team with the most information possible for assistance.
Canva Customer Service Contact Us Form: https://www.canva.com/help/get-in-touch/contact-support/
Canva Customer Service Computer and Mobile App
Canva’s application can be accessed for both computer and mobile devices. For computers, customers can easily download their application for Windows operating systems and Mac operating systems, while mobile phone users can use their application for IOS and Android devices. By downloading their application, users can receive more personalized customer service.
Windows App: https://www.canva.com/download/windows/
Mac App: https://www.canva.com/download/mac/
Google Play: https://play.google.com/store/apps/details?id=com.canva.editor
Apple Apps: https://apps.apple.com/us/app/canva-design-photo-video/id897446215
Canva Customer Service Social Media Sites
Canva’s customer service team can be reached through their social media platforms. By following their social media accounts, customers can reach out to their customer service team through their messaging platforms. Customers can also use their social media to follow them for the latest news updates from their company.
Canva is an Australian graphic design platform for creating graphics, presentations, posters, documents, social media posts, and other visual content for consumers and businesses. Founded in 2013, Canva has since expanded to provide numerous business and education resources for various organizations and has a current valuation of over A$40 billion.
Customer Service Number: N/A
Address: 75 East Santa Clara Street, San Jose, CA 95113 USA
Contact Points: Email, Live Chat, social media
Services Supported: Illustrations, Icons, Branding