Care.com Customer Service Number

Care.com is an online family care platform with various modes of customer support for basic and premium members. Whether you’re a child care provider on the Care.com platform or are looking for home care for a child, you can contact the customer support team via the following methods.

Care.com Customer Service Number

Care.com only offers phone support to premium members. Premium members can find the phone number for customer support on their billing statements to contact Care.com about their enrollment, member profiles, or to discuss a concern or ask a question about the company’s care providers.

Care.com Customer Service Number for Premium Members: 1-877-227-3115

Hours of Operation: Monday – Friday, 10 am to 6 pm EST

Care.com Contact Form

The company provides a contact form for registered members via their online account. If you are looking for a job, are a care seeker, have questions about child care service, or are experiencing problems logging into your account, then you should use this form, which you can access by logging into your account. You will be required to fill in your name, email, and a message.

You should receive a reply within 1-2 business days.

Care.com Mailing Address

If you wish to send feedback by mail, then the Care.com headquarters address is below. Be aware that sending anything by mail will take longer than electronic communication.

Care.com Mailing Address:

Care.com
77 Fourth Avenue

5th Floor 

Waltham, MA 02451

This is not a dedicated customer service address. Avoid sending urgent inquiries by mail, as you’re unlikely to get a timely reply. Expect to wait a few weeks for a response, if any.

Care.com Customer Support Website

If you want to upgrade your Care.com account, discover how Care.com promotes quality care, learn more about caregiver eligibility, or want to compare the different types of memberships, then visit this page for answers to common questions. 

• Care.com Customer Support Website: https://help.care.com/families/s/?language=en_GB 
• Care.com FAQs for Caregivers: https://www.care.com/en-gb/carer-faq 
• Care.com FAQs for Careseekers: https://www.care.com/en-gb/care-seeker-faq

Care.com Social Media Accounts

The company operates a range of social media accounts where you can get answers to common questions or learn more about the company for informational purposes. You can also contact the company via these social media channels if you have general questions. 

• Facebook: https://www.facebook.com/caredotcom/ 
• Twitter: https://twitter.com/CareDotCom.
• YouTube: https://www.youtube.com/channel/UCPOg8KRgp5dE7E3GNwIaZkg
• LinkedIn: https://www.linkedin.com/company/care-com

Care.com Articles

The company has a helpful database of articles and guides that can help parents learn more about parenting healthy and well-rounded children. Care.com’s articles cover everything from healthcare and social services programs for families to caregiving for children and aging parents simultaneously.

Care.com Articles: https://www.care.com/c/ 

About Care.com

Care.com is the largest online platform connecting caregivers with care seekers for children, pets, and aging parents. Approximately 14 million families and 11 million caregivers use the website around the world.

The company was first launched by Sheila Lirio Marcelo in 2007. She came up with the idea after having trouble finding a caregiver for her children and for her father after he suffered a heart attack.

The company headquarters are located at 77 Fourth Avenue, 5th Floor, Waltham, MA 02451. The company also has locations in several cities across the United States.

Care.com Headquarters Location Map