Care.com is an online family care platform that offers a limited range of customer service numbers. We will let you know if the company offers phone support in your area so that you can get help with account login problems and other technical issues. If no phone support is offered, we will show you how to get help using the company’s contact forms and customer support website.
We will also provide you with the links to the company’s social media accounts and online help forum.
Care.com Customer Service Number
Care.com only offers phone support to certain countries. The reason for the limited phone support is due to the company having over 25 million members. The company’s business model is also based on connecting caregivers and care seekers via the internet.
The available numbers are shown below:
Care.com Contact Form
The company provides a range of contact forms for different countries. If you are looking for a job, looking to hire a caregiver, or are experiencing problems logging into your account, then you should use this form. You will be required to fill in your name, email, and a message.
The links to contact forms for different countries are shown below.
You should receive a reply within 1-2 business days.
Care.com Mailing Address
If you wish to send feedback by mail, then the Care.com headquarters address is:
77 Fourth Avenue, 5th Floor
Waltham, MA 02451
Remember this is not a dedicated customer service PO Box address. Don’t send urgent inquires by mail as you’re unlikely to get a timely reply. Expect to wait a few weeks for a response (if any).
Care.Com Customer Support Website
If you want to upgrade your Care.com account or wish to learn about the different types of memberships, then visit https://www.care.com/. Near the bottom of the page, you will see a “help” link. Select this to be taken to the FAQs sections. You will find the answers to these inquiries as well as information on a range of other topics.
Care.com Social Media Accounts
The company operates a range of social media accounts. Details of these are shown below.
For Facebook, visit https://www.facebook.com/caredotcom/. You can ask questions on this page and usually receive a reply within an hour.
For Twitter, visit https://twitter.com/CareDotCom
For YouTube, visit https://www.youtube.com/channel/UCPOg8KRgp5dE7E3GNwIaZkg
For Google+, visit https://plus.google.com/+carecom
For LinkedIn, visit https://www.linkedin.com/company/care-com
Care.com Help Forum
The company has a community help forum at https://www.care.com/c/. This includes a FAQ/help section where you can browse through answers to common questions. If you’re not having any luck there, then consider posting your own question. You will then receive replies from community members.
Just remember, to post questions you will need to sign up for the community with your name and email.
Care.com is the largest online platform for connecting caregivers with care seekers. Approximately 14 million families and 11 million caregivers use the website. These people are located across over 20 countries.
The company employs over 500 staff and had approximately $160 million in revenue in the 2016/2017 financial year.
The company was first launched by Sheila Lirio Marcelo in 2007. She came up with the idea after having trouble finding a caregiver for her children and for her father after he suffered a heart attack.
The company headquarters are located at 77 Fourth Avenue, 5th Floor, Waltham, MA 02451. The company also has locations in Berlin, Austin, and San Francisco.