Columbia Gas Customer Service Number

Even though there is not one all-encompassing Columbia Gas customer service number, multiple customer service options are available for customers experiencing any situation which requires assistance. Columbia Gas is aligned with their parent company, NiSource, which has earned the reputation as being one of the world’s most ethical companies. Columbia Gas has distribution companies in Kentucky, Maryland, Massachusetts, Ohio, Pennsylvania, and Virginia. In each state, people often reach out to customer service representatives to help establish new gas services or to report energy theft. Many choose to consult a Columbia Gas professional when smelling gas or experiencing a potential gas leak, carbon monoxide symptoms, or any other type of emergency.

Columbia Gas Customer Service Number

Each Columbia Gas operation has a state-specific customer service number, though Maryland and Pennsylvania share a customer service number and team. Calling the customer service team in your respective state generally leads to the most specific and most helpful solutions. If you are experiencing a gas-related emergency, it is typically best to call 911 before calling Columbia Gas.

Columbia Gas Ohio Customer Service Number: 1-800-344-4077 from Monday – Friday between 7 AM – 7 PM ET or Saturday 8 AM – 12 PM ET

Columbia Gas Massachusetts Customer Service Number: 1-800-688-6160 from Monday – Friday between 7 AM – 7 PM ET or 9 AM – 2 PM ET

Columbia Gas Kentucky Customer Service Number: 1-800-432-9345 from Monday – Friday between 7 AM – 7 PM ET or Saturday 8 AM – 12 PM ET

Columbia Gas Maryland Customer Service Number: 1-888-460-4332 from Monday – Friday between 7 AM – 7 PM ET or Saturday 8 AM – 12 PM ET

Columbia Gas Pennsylvania Customer Service Number: 1-888-460-4332 from Monday – Friday between 7 AM – 7 PM ET or Saturday 8 AM – 12 PM ET

Columbia Gas Virginia Customer Service Number: 1-800-543-8911 from Monday – Friday between 7:30 AM – 7 PM ET or Saturday 8 AM – 12 PM ET

Columbia Gas Mailing Address

Sending mail to your respective Columbia Gas office is not a recommended course of action if you are looking for attentive, responsive customer service. If you are in Ohio, Virginia, Kentucky, or Massachusetts, you can send your customer service question by mail by using the address which your concern is specific to:

Columbia Gas Ohio Mailing Address:

Columbia Gas of Ohio
P.O. Box 2318
Columbus, OH 43216-2318

Columbia Gas Virginia Mailing Address:

Columbia Gas of Virginia
P.O. Box 742510
Cincinnati, OH 45274-2510

Columbia Gas Massachusetts Mailing Address:

Columbia Gas of Massachusetts
P.O. Box 2025
Springfield, MA 01102

Columbia Gas Kentucky Mailing Address:

Columbia Gas of Kentucky
P.O. Box 742523 Cincinnati
OH 45274-2523

Columbia Gas Customer Support Website

Each State has its own Columbia Gas customer support website which follows the same format. There are different sections on each site with contact information, ways to save, safety tips, information about Columbia Gas, and more.

Columbia Gas Ohio Customer Support Website: https://www.columbiagasohio.com/

Columbia Gas Kentucky Customer Support Website: https://www.columbiagasky.com/

Columbia Gas Maryland Customer Support Website: https://www.columbiagasmd.com/

Columbia Gas Massachusetts Customer Support Website: https://www.columbiagasma.com/

Columbia Gas Pennsylvania Customer Support Website: https://www.columbiagaspa.com/

Columbia Gas Virginia Customer Support Website: https://www.columbiagasva.com/

Columbia Gas Email Address and Contact Form

The Columbia Gas email address & contact form varies by state, as well. The Columbia Gas contact forms categories each inquiry by type, including Billing & Payment Questions, Converting to Natural Gas, Community Outreach, Damage Prevention Outreach, Adding Natural Gas Equipment, Natural Gas Safety Training, and several more.

Columbia Gas Ohio Customer Support Website: https://www.columbiagasohio.com/contact-us/email-us

Columbia Gas Kentucky Customer Support Website: https://www.columbiagasky.com/en/contact-us/contact-us-by-email

Columbia Gas Maryland Customer Support Website: https://www.columbiagasmd.com/contact-us/email

Columbia Gas Massachusetts Customer Support Website: https://www.columbiagasma.com/en/contact-us/contact-us-by-email

Columbia Gas Pennsylvania Customer Support Website: https://www.columbiagaspa.com/contact-us/email

Columbia Gas Virginia Customer Support Website: https://www.columbiagasva.com/contact-us/contact-us-by-email

Columbia Gas Social Media

Other than Kentucky, each state-specific Columbia Gas company has its own Facebook profile. These are not monitored 24/7 and are not recommended to be used for urgent customer service inquiries.

Columbia Gas of Ohio Facebook: https://www.facebook.com/ColumbiaGasOhio/

Columbia Gas of Maryland Facebook: https://www.facebook.com/ColumbiaGasMaryland/

Columbia Gas of Massachusetts Facebook: https://www.facebook.com/ColumbiaGasMa/

Columbia Gas of Pennsylvania Facebook: https://www.facebook.com/ColumbiaGasPennsylvania/

Columbia Gas Virginia Facebook: https://www.facebook.com/ColumbiaGasVa/

About Columbia Gas

Columbia Gas is a brand operated by NiSource Inc., which is one of the most substantial natural gas utility companies in the United States of America. Ohio, Maryland, Kentucky, Massachusetts, Pennsylvania, and Virginia are all home to Columbia Gas operations; the company’s headquarters are in Ohio.

Columbia Gas Headquarters Location Map