Columbia Gas Customer Service Number

Even though there is not one all-encompassing Columbia Gas customer service number, multiple customer service options are available for customers experiencing any situation that requires assistance, including setting up a budget plan or handling weather safety issues. Columbia Gas is aligned with its utility parent company, NiSource, which has earned a reputation for being one of the world’s most ethical companies. Columbia Gas has utility distribution companies in Kentucky, Maryland, Ohio, Pennsylvania, and Virginia. In each state, people often reach out to a customer service representative to help establish new gas services or to report energy theft. You can manage account security and services, too. 

Many choose to consult a Columbia Gas professional when smelling gas or experiencing a potential gas leak, carbon monoxide symptoms, or any other type of energy emergency information. Columbia Gas also has information on renewable energy programs for residential customers, allowing for an interchangeable substitute for conventional natural gas.

Columbia Gas Customer Service Number

Each Columbia Gas operation has state-specific utility customer contact info, though all of our state offices share the same mailing address for payments and general correspondence. Calling the customer service team in your respective state generally leads to the most specific and most helpful service area solutions. If you are experiencing an energy or gas-related emergency, it is typically best to call 911 to report gas leaks before calling Columbia Gas. Should you need help with locating gas lines, call 811.

Columbia Gas Ohio Customer Service Number: 1-800-344-4077 from Monday – Friday between 7 AM – 7 PM ET

Columbia Gas Kentucky Customer Service Number: 1-800-432-9345 from Monday – Friday between 7 AM – 7 PM ET

Columbia Gas Maryland Customer Service Number: 1-888-460-4332 from Monday – Friday between 7 AM – 7 PM ET

Contact Columbia Gas Pennsylvania Customer Service Number: 1-888-460-4332 from Monday – Friday between 7 AM – 7 PM ET

Columbia Gas Virginia Customer Service Number: 1-800-543-8911 from Monday – Friday between 7:30 AM – 7 PM ET

Columbia Gas Mailing Address

Sending mail to your respective Columbia Gas office is not a recommended course of action if you are looking for attentive, responsive customer service. If you are a residential customer, you can send your customer service question by mail by using the address for your specific concern:

Columbia Gas Payment Mailing Address:

Columbia Gas [your state],
PO Box 4660,
Carol Stream, IL 60197-4660

Columbia Gas General Correspondence Mailing Address:

Columbia Gas [your state],
PO Box 2318,
Columbus, OH 43216-2318

Columbia Gas Bankruptcy Notice Address:

Columbia Gas [your state],
Revenue Recovery,
PO Box 117,
Columbus, OH 43216

Columbia Gas Customer Support Website

Each state has its own Columbia Gas customer support website, which follows the same format. There are different sections on each site with contact information, ways to save, home safety tips, winter weather safety tips, service appointment tips, information about Columbia Gas, and more. You can check out budget plan information, including payment location sites and bill payment history.

Columbia Gas Ohio Customer Support Website: https://www.columbiagasohio.com/

Columbia Gas Kentucky Customer Support Website: https://www.columbiagasky.com/

Columbia Gas Maryland Customer Support Website: https://www.columbiagasmd.com/

Columbia Gas Pennsylvania Customer Support Website: https://www.columbiagaspa.com/

Columbia Gas Virginia Customer Support Website: https://www.columbiagasva.com/

Columbia Gas Email Address and Contact Form

The Columbia Gas email address & contact form varies by state, as well. The Columbia Gas contact feedback form categorizes each inquiry by type, including billing and payment history questions, converting to natural gas service, community outreach, damage prevention outreach, adding natural gas equipment, natural gas safety training, and several more.

Columbia Gas Ohio Customer Support Website: https://www.columbiagasohio.com/contact-us/email-us

Columbia Gas Kentucky Customer Support Website: https://www.columbiagasky.com/en/contact-us/contact-us-by-email

Columbia Gas Maryland Customer Support Website: https://www.columbiagasmd.com/contact-us/email

Columbia Gas Pennsylvania Customer Support Website: https://www.columbiagaspa.com/contact-us/email

Columbia Gas Virginia Customer Support Website: https://www.columbiagasva.com/contact-us/contact-us-by-email 

Columbia Gas Social Media

Other than Kentucky, each state-specific Columbia Gas utility company has its own Facebook profile. These are not monitored 24/7 and are not recommended to be used for urgent customer service inquiries.

Columbia Gas of Ohio Facebook: https://www.facebook.com/ColumbiaGasOhio/

Columbia Gas of Maryland Facebook: https://www.facebook.com/ColumbiaGasMaryland/

Columbia Gas of Pennsylvania Facebook: https://www.facebook.com/ColumbiaGasPennsylvania/

Columbia Gas Virginia Facebook: https://www.facebook.com/ColumbiaGasVa/

About Columbia Gas

Columbia Gas is a brand operated by NiSource Inc., one of the most substantial natural gas utility companies in the United States of America. Ohio, Maryland, Kentucky, Pennsylvania, and Virginia are all home to Columbia Gas operations; the company’s headquarters are in Ohio.

Columbia Gas Headquarters Location Map