Adulting involves taking care of responsibilities like contacting the power company if there are any problems. If you get your power through ComEd, then you should know how to contact them if you have problems with a bill, questions about your service, or if you need to report an outage. Fortunately, power companies like ComEd usually have phone numbers that are staffed at all hours of the day.
If you need to contact ComEd for an emergency, like a downed power line, the number is 800- 334-7661. The number can easily be remembered as 800-EDISON-1. If you are near a downed power line, remember to stay far away from it.
ComEd Phone Numbers
ComEd offers several different phone number for specific types of service. The emergency phone number is staffed 24 hours per day and seven days per week, as the company is dedicated to safety.
Another way to report an outage is via text by texting OUT to 26633.
If you need to contact ComEd for residential service, call 800-334-7661 or 800-EDISON-1 between 7:00 AM – 7:00 PM.
Business customers should call ComEd at 877-426-6331 or 800-4-ComEd-1 between 7:00 AM – 7:00 PM.
Customers who need to speak to someone at ComEd in Spanish should call 800-955-8237 or 800-95-LUCES between 7:00 AM – 7:00 PM.
ComEd also offers assistance programs for customers who have financial difficulties. The phone number for this program is 888-806-2273 or 888-806-CARE.
Customers who speak languages other than English or Spanish can call 800-334-7661 for support in over 100 languages.
The TTY number for customer service at ComEd is 800-572-5789
Customers who have questions about their Smart Meters should call 866-368-8326.
If you need to dig on your property, there are a few different phone numbers. Call 312-744-7000 within the City of Chicago. Outside of Chicago, the numbers are 800-892-0123 or 811.
ComEd Email Address
ComEd does not have an email address listed to customer service. The power company does offer an email service through its website. To leave an email, complete the form on this page: https://secure.comed.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx
It is a lengthy form that allows customers the opportunity to explain their situations and even upload documents. Customer service representatives answer emails in the order they were received and ComEd does not recommend using email to notify the company about emergencies. It is best for questions about billing, non-emergency service requests, and claims about property damage. Replies can take up to 10 business days.
ComEd Mailing Address
ComEd has two mailing addresses. One is for general inquiries and the other is for billing:
For general inquiries or comments:
ComEd Customer Care Center
P.O. Box 805379
Chicago, IL 60680-5379
P.O. Box 6111
Carol Stream, IL 60197-6111
ComEd Customer Support Website
If you want to investigate the different ways that you can find customer support through ComEd, the website offers a variety of solutions. The customer service website is https://www.comed.com/MyAccount/CustomerSupport/Pages/ContactUs.aspx
At the website, you can find contact information, links to guides, information about fraud and theft protection, and access to the mobile app. If you have a damage claim, the customer service website has a link that includes a form to download and the address for mailing the completed form.
ComEd Social Media Accounts
ComEd has an active social media team that posts between the hours of 7:00 AM to 6:00 PM Monday through Friday. Find their posts at:
For Instagram, visit https://www.instagram.com/comed/
For Twitter, visit https://twitter.com/ComEd
For Facebook, visit https://www.facebook.com/ComEd
For Linkedin, visit https://www.linkedin.com/company/comed
For YouTube, visit https://www.youtube.com/user/CommonwealthEdison/ComEd
ComEd, which is short for Commonwealth Edison Company, delivers electric service to customers living in northern Illinois. The company is headquartered in downtown Chicago and is responsible for powering nearly 70% of the state’s population. The parent company of ComEd is Exelon Corporation, which is one of the largest energy suppliers in the United States. ComEd is dedicated to helping customers manage their electricity usage and electrical bills by investing in technology and in the community.