Con Edison is a major American electricity and gas supplier with a dedicated customer service number. Focusing their services in New York City and Westchester County, they’re eager to help resolve outages or gas leaks and answer questions about clean energy or monthly bills. First, however, you need to know their contact information.
Call a Con Edison representative if you suspect a gas leak, have an outage, or need to report damaged power lines. They can also help with complaints, payment processing, electric bill discrepancies, and technical issues you may experience with your smart meter, to name just a few more possibilities. No matter your needs, the team is available 24/7 to assist.
Con Edison Customer Service Number: 1-800-752-6633
Upon dialing, you will be presented with various menu options. Select the one most relevant to your issue to get through to the correct department. You will likely be put straight through to an operator when calling about a gas or electrical emergency. You may be on hold for one or two minutes for non-urgent issues, depending on the time of day. The line is generally busiest from 8:00 a.m. to 11:00 a.m. and 5:00 p.m. to 9:00 p.m.
The company also operates a few other phone numbers that are accessible 24/7. Check them out to ensure you call the best one for your needs.
Con Edison Automatic Bill Payment or Pay By Phone: 1-888-925-5016
Con Edison Steam Service Issues: 1-800-914-9112
Con Edison Submit Electric Meter Reading: 1-800-491-0095
Con Edison TTY: 800-642-2308
Need non-emergency assistance but don’t like to be on the phone? Fill out a request form detailing your issue so a Con Ed representative can reply with the necessary information.
Con Edison Customer Support Request Form: https://www.coned.com/en/contact-us
Before doing that, however, look at the FAQ page. If other customers have had the same inquiries as you, the company may have already provided an answer or solution, saving you the time and effort of contacting a representative yourself.
Con Edison FAQ Page: https://www.coned.com/en/faqs/frequently-asked-questions
If it’s easier for you, consider mailing the company about any non-urgent inquiries you have. Just make sure to thoroughly describe the issue and supply your customer account number to ensure you receive efficient service.
Con Edison General Mailing Address:
P.O. Box 138
New York, NY 10276-0138
Are you looking to pay your bills by mail? That’s perfectly fine, too, as long as you send the payments to the following address.
Con Edison Payment Mailing Address:
Con Edison, JAF Station
P.O. Box 1702
New York, NY 10116-1702
Should your inquiry require legal documentation to resolve, there’s a different address to use. See below.
Con Edison Mailing Address for Legal Documents:
Consolidated Edison of New York, Inc.
Attn: Law Department
4 Irving Place RM 1875
New York, NY 10003
The company manages a range of social media accounts. These frequently include advice about saving money on energy usage or what to do in a power outage, gas leak, or other emergencies. They’re worth following to get tips that could make a huge difference to your safety and comfort.
Con Edison is one of the largest power companies in the United States. It supplies electricity, gas, and steam to 3.4 million customers, employs over 14,000 staff, and owns over $47 billion worth of assets.
The company’s gas business dates back to 1823, when the New York Gas Light Company was formed. In 1882, the Edison Illuminating Company started supplying commercial electricity. Both these companies eventually became part of the Consolidated Gas Company, mastering both types of service. In 1936, Consolidated Gas Company incorporated and became known as the Consolidated Edison Company of New York. For several decades after that, the company underwent hundreds more acquisitions and mergers, leading to the establishment of Con Edison in 1998.
With quality services and programs, Con Edison proudly serves the residents of New York City and Westchester County, where it is a household name in the energy industry.