Con Edison is a major American electricity and gas supplier with a dedicated customer service number. If you need to report an outage, are concerned about a possible gas leak, or have issues with your bill then we will show you which number to call.
If you have a non-urgent inquiry, you can also contact the company online. We will find out more about the company’s email address and online contact form.
Furthermore, we will show you where to find information, on how to save power and cut down your bill, by visiting the company’s customer support website. And lastly, we will supply links to the company’s social media accounts.
Con Edison Customer Service Number
If you suspect a gas leak or need to report damaged powerlines, then call the company on 1-800-752-6633. This number is available 24/7. You should also call this number if you are experiencing a power outage. Lastly, if you think your bill is incorrect, want to change your payment method, or have another customer service inquiry you should also call 1-800-752-6633.
Upon dialing, you will be presented with a range of menu options. Make sure you select the one most relevant to your issue so that you get put through to the correct department. When calling about a gas or electrical emergency, you are likely to be put straight through to an operator with no on-hold times. Those seeking to get in touch with the customer service department are likely to experience on-hold times of 1-2 minutes depending on the time of day. The line is generally busiest from 8am-11am and 5pm-9pm.
The company also operates a range of other contact numbers:
Con Edison Contact Form/Email Address
To get information about what to do when moving house or for assistance with a billing inquiry then you can use the company’s contact form at https://www.coned.com/en/contact-us. You will be required to supply your name, email address, and write a message outlining the inquiry. Don’t use this contact form for emergencies as you likely won’t receive a reply for 1-2 business. Instead, make a phone call.
The company also has a customer service email address which is [email protected]. This can be used to submit a meter reading and ask a range of inquiries. Again, expect a response within 1-2 business days.
Con Edison Mailing Address
If you have a non-urgent inquiry such as a discrepancy on your bill, then you can write to the company at the address below. Just make sure to thoroughly describe the issue and supply your customer account number.
P.O. Box 138
New York, NY 10276-0138
To pay your bill by mail, send your payments to:
Con Edison, JAF Station
P.O. Box 1702
New York, NY 10116-1702
Con Edison Customer Support Website
If you are having trouble logging into your account or have another issue, then have a look at https://www.coned.com/en/faqs/frequently-asked-questions. This page supplies answers to commonly asked questions.
If you scroll down to the bottom of the page, you will also see links to a variety of information about reducing your energy bill, rebates and incentives, and various energy-saving programs.
Con Edison Social Media Accounts
The company holds a range of social media accounts. These frequently include tips on saving power and advice on what to do in emergencies.
For Facebook, visit https://www.facebook.com/ConEdison/
For, Twitter, visit https://twitter.com/ConEdison
For YouTube, visit https://www.youtube.com/user/ConEdisonNY
For LinkedIn, visit https://www.linkedin.com/company/con-edison
About Con Edison
Con Edison is one of the largest power companies in the USA. It supplies electricity, gas, and steam to 3.4 million customers. The company employs over 14,000 staff and owns over $47 billion worth of assets.
The company’s gas business dates back to 1823 when the New York Gas Light Company was formed. The company’s electric business dates back to 1882 when the Edison Illuminating Company started supplying commercial electricity. Both these companies eventually became part of the Consolidated Gas Company. In 1936 Consolidated Gas Company incorporated and became known as the Consolidated Edison Company of New York. Over the preceding decades, hundreds of acquisitions and mergers occurred until the Con Edison name came about in 1998.
The company headquarters are located at 4 Irving Place, New York City, New York, United States.