Cricket Wireless is a cell phone company for those who want flexibility and great support. They provide innovative customer support options like live chat, call support, email, and social media. Through these avenues, a real person will be able to quickly help you pay your bill, change your account or coverage, resolve your problems, and answer any questions you may have. They are a communication company, so they understand the need for quick and easy service with a live person who understands the problems you may be running into.
Cricket Phone Numbers
One of the best ways to ensure that you are connected with a live agent is by calling. Cricket’s phone lines are open 7 days a week and offer quick and reliable service during their support center hours. They provide one phone number that will provide you access to all of the customer service they offer. This line can be contacted in one of the following two ways:
Call 1-800-274-2538 on any mobile or home phone
Call 611 on any Cricket Wireless phone
Customer Support Hours:
Mon-Sat.- 7AM to Midnight (EST)
Sunday- 10AM to 10PM (EST)
Cricket Mailing Address
If you find yourself trying to contact Cricket outside of their call center hours, another good option is to mail them your inquiries or requests. It may not be the quickest option but is sure to get you an answer from a real person without the need to wait in a store or on hold. To send mail to Cricket’s corporate office and receive support, use the following address:
Cricket Wireless LLC
575 Morosgo Dr NE
Atlanta, GA 30324
Cricket Live Chat
One of the best ways to ensure a quick and helpful response is to use their “click to chat” feature. This allows you to have complete access to a real person who can help you troubleshoot, manage your account, or answer your questions. Where you may have to wait to be connected with a support agent if you call, the live chat feature will be immediate contact with a customer service expert. This feature helps keep your wait short while still getting the same quality of service. In order to use the Live Chat feature visit the Cricket website through this URL- https://www.cricketwireless.com/contactus.
Cricket Support Site
Crucial to getting your issues resolved is the Cricket Wireless support page. Here you can find a plethora of frequently asked questions detailing the issues that other customers may be experiencing. Beyond that, the site can be used to manage your account, check for upgrades and updates to your plans and devices, as well as troubleshoot any problems you are having. This site is perfect for those who want answers quick and may not need to talk to a live person. The information is neatly organized for flawless navigation and it is possible that your question or problem could be resolved just by reading a short article. To visit the site go to this address: https://www.cricketwireless.com/support.
Cricket Social Media
Cricket Wireless knows that one of the easiest ways to get in contact with people is through social media. Therefore, they monitor and update their pages frequently to ensure a high quality of service. Visiting any of the following profiles can help you gain helpful information to resolve your problem or connect you with a live agent who does.
To view their Facebook profile: https://www.facebook.com/cricketnation/
To view their Twitter page: https://twitter.com/CricketNation
To view their Instagram: https://www.instagram.com/CricketNation/
To see their YouTube account: https://www.youtube.com/user/cricketnation/halfismore
A final troubleshooting and information gather option is the Cricket blog- http://cricketwireless.mediaroom.com/cricket-wireless-blog. Here Cricket wireless will post about common issues or upcoming updates that will help you to have the best experience as a Cricket customer. After you visit the website, you can choose to follow the blog and stay up to date on the most vital support information.
Cricket is a retailer of cell phone plans and phones. Their goal is to provide flexibility and quality to customers who may not want to invest in a traditional phone plan. They pride themselves on their quality coverage offered at a lower price as well as their emphasis on customer service and support.
As you can see through the variety of support and service options they provide, Cricket wants every customer to have the best experience. They understand that this comes with work and innovation. Therefore they do their best to update their site with pertinent information, add innovative tools like Live Chat, and keep their phone lines open to their customers.