If you use Dropbox to store data and files online, it’s nice to know you have their customer service team on-hand if anything is to go wrong. Dropbox is one of the world’s largest cloud storage providers – millions of customers worldwide use their service to safeguard their information or property online. Unfortunately, Dropbox does not have a customer service number for their customers to call. They use various online channels to provide customer support to their client base. Below we will explore each of these options in further detail.
Dropbox Phone Number
As mentioned previously, Dropbox does not provide any customer support via the telephone. As an internet-based company, they prefer to correspond with their customers online. Check out the other sections of this article for ways to contact their customer care team.
Dropbox Email/Contact Form
If you would like to use the internet to contact Dropbox, you can do so by using their online contact form. Unfortunately, they don’t have a direct email address you can use to contact their customer support team. Their contact form can only be accessed when logged into your Dropbox account – you’ll need to be a Dropbox customer to access it. You can find the Dropbox contact form at https://www.dropbox.com/support/email.
Customers use this form to make inquiries about the Dropbox app, Dropbox accounts, sharing on Dropbox, billing, payments, file recovery, and other common topics of interest.
Dropbox Mailing Address
If you would like to contact Dropbox via traditional mailing avenues, you can do so by sending letters to their headquarters in California. It must be said that using conventional mailing avenues is the least efficient way to contact Dropbox. The full mailing address is below:
185 Berry St Ste. 400
San Francisco, CA 94107
The United States of America
Dropbox Live Chat
Dropbox does not have a live chat function at this time. You will need to use the contact form mentioned previously in this article instead.
Dropbox Customer Support Website
As a tech company, Dropbox is well aware of how important it is to provide a suitable customer support website for its customers. The company developed an extensive customer support site that can help you find solutions to almost any issue. To head to the main customer support website, head to https://www.dropbox.com/help. Here you can search for any topic you need help with. You can also look at feature articles to see if they offer solutions. Typical issues include resetting passwords, sharing files and folders, recovering deleted files, using camera uploads, and fixing problems with Dropbox sync.
If you still need more help, Dropbox also has an online support forum that administrators and fellow users use to provide advice on issues. You can find the forum at https://www.dropboxforum.com/t5/English/ct-p/English — here you can search for past posts or make one of your own. Users discuss product updates and find solutions to typical problems you may have with Dropbox’s services.
Dropbox Social Media Accounts
Again, as a major technology company, Dropbox has invested heavily in providing social media platforms to interact with their customers. In fact, Dropbox uses Twitter as one of their primary customer support platforms. They highly encourage their customers to get in contact directly via their Twitter profile. But the company has more than just Twitter; they have profiles on most of the major networks. They advertise new services, provide information, and share data advice via their social media accounts. Below are links to their various social media accounts:
Dropbox’s Facebook: https://www.facebook.com/Dropbox/
Dropbox’s Twitter: https://twitter.com/Dropbox
Dropbox’s LinkedIn: https://www.linkedin.com/company/dropbox
Dropbox’s Google+: https://plus.google.com/+Dropbox
Dropbox is a cloud storage company that provides consumer and business services to customers around the globe. The company allows clients to upload files for online storage – preventing the possibility that a stolen hard drive or computer results in complete loss of files or data. The company has proved extremely popular with customers. Dropbox first opened for business in 2007 – it has since grown into one of San Francisco’s most recognizable technology brands. The company is privately owned.