Duke Energy Customer Service Number

Duke Energy is a large supplier of consumer energy services – they primarily focus on electricity and natural gas. If you’re a customer of Duke Energy, you rely on them to provide your home with energy to fuel your appliances, heating, cooling, and lighting. If something goes wrong, you’ll want to be sure you can quickly contact customer service to resolve the issue. Fortunately, Duke Energy has done a great job of providing multiple avenues to contact their customer support team. We will explore your options in more detail below:

Duke Energy Phone Number

If you’re having problems with your electricity or natural gas, you may want to contact Duke Energy via their customer service number. They can also help you with inquiries regarding your account or energy bill. Duke Energy has different customer service numbers depending on the state that you live in. Below we will outline the various hotlines you should call if you want to speak to a live person about a customer service inquiry.

For Florida:

727-443-2641 (Pinellas)

407-629-1010 (Orlando)

800-700-8744 (All Other Areas)

Hours are as follows: Monday – Friday: 7:00 AM— 9:00 PM EST

For Indiana:

800-521-2232

Hours are as follows: Monday – Friday: 7:00 AM—7:00 PM EST

For Kentucky:

800-544-6900

Hours are as follows: Monday – Friday: 7:00 AM— 7:00 PM EST

For North Carolina:

800-544-6900

Hours are as follows: Monday – Friday: 7:00 AM— 7:00 PM EST

For Ohio:

800-544-6900

Hours are as follows: Monday – Friday: 7:00 AM— 7:00 PM EST

For South Carolina:

800-544-6900

Hours are as follows: Monday – Friday: 7:00 AM— 7:00 PM EST

Duke Energy Email/Contact Form

Unfortunately, Duke Energy does not have an email address or contact form that can be used to contact customer support. They prefer that you use their customer service numbers if you need to make an inquiry.

Duke Energy Mailing Address

If you’d like to correspond via traditional mail, you can send letters to Duke Energy’s headquarters in Indiana. Duke Energy’s full mailing address is provided below:

Duke Energy
1000 E Main Street
Mail Drop WP 890
Plainfield, IN 46168
The United States of America

Duke Energy Live Chat

Unfortunately, Duke Energy does not offer a live chat function. If you’d like to chat with a customer service representative, you need to call their hotline.

Duke Energy Customer Support Website

Duke Energy has developed a comprehensive customer support website to help customers find solutions to common problems. If you’re having an issue with your services or your account, head to their customer support website at https://www.duke-energy.com/customer-service. Here you will find a range of different self-service options. Some options include requesting a light repair, managing outage alerts, billing, payments, tree trimming, and browser tests.

If you can’t find what you’re looking for in their subsections, they have a search bar that can be used to input questions. Duke Energy will then provide you with a list of related topics to help you find your answer.

Duke Energy Social Media Accounts

If you’d like to contact Duke Energy via social media channels, they have profiles on many of the major social media networks. While complicated inquiries should be dealt with via telephone and email, Duke Energy does reply to customers who submit questions via social media. Below are links to Duke Energy’s social media accounts:

Duke Energy’s Facebook: https://www.facebook.com/duke.energy/

Duke Energy’s Twitter: https://twitter.com/DukeEnergy

Duke Energy’s LinkedIn: https://www.linkedin.com/company/duke-energy-corporation

Duke Energy’s Google+: https://plus.google.com/106012726763469061372

About Duke Energy

Duke Energy is an electricity and gas supplier in the United States. The company receives its energy from a variety of sources, including renewable energy channels. The firm, founded in 1904, currently operates in six different states: Florida, Ohio, Indiana, North Carolina, South Carolina, and Kentucky. The company and its subsidiaries employ over 28,000 people nationwide. Duke Energy is a publicly traded company; it is listed on the New York Stock Exchange.

Duke Energy Headquarters Location Map