If you have questions or concerns about using eBay or want to address a particular eBay issue, you can contact eBay customer service department using the contact details provided below. The contact info provided here will help you reach a customer agent directly and get your issues solved faster.
eBay Email Address
eBay has not provided a single email address that the customers can use to get support from their customer care team. This method of contact is only available under certain conditions via their website. To email eBay customer service directly, visit http://pages.ebay.com/help/account/contact-customer-support.html?afsrc=1&rmvSB=true. You will have to sign in (and it may give you an error if you are already signed in when you open the tool, so you may have to sign out before doing so, then sign in again on the way into the tool), and will then offer you a web form that reaches an email box inside eBay’s customer support department. Remember, while this might be the best option to get responses via email, eBay sometimes sends canned responses, and it might not be the right answer to your question.
eBay Postal Address
If you have been trying to reach eBay’s customer care team and don’t seem to get responses, writing directly to their main office can be the best thing to do. Here’s their postal address:
2145 Hamilton Avenue
San Jose, California 95125
For many issues, contacting eBay directly may not be the most helpful tack. That said, visiting eBay Community might be the best option. The eBay Community – http://community.ebay.com/ is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions. Two options are available here too:
eBay Discussion Boards – http://community.ebay.com/t5/Discussion-Boards/ct-p/12001?afsrc=1&rmvSB=true: For category specific or region-specific answers, post your question on eBay’s discussion boards.
eBay Answer Center – http://community.ebay.com/t5/Answer-Center/ct-p/11000000003: This is a shadow customer service system where both eBay customers and few eBay staffers pop in and post answers every now and then.
eBay Phone Number
eBay also offer phone support for most issues. If you have questions about using, buying or selling with eBay, call the following helplines:
For general inquiries, call 866-540-3229
For technical support, call 866-961-9253
eBay Social Media Sites
Contacting eBay customer care agent via social media is another option. However, your questions should be general in nature when posting to social media, and should never contain usernames, passwords, or any billing information. The links below can be used to connect with eBay via social media:
For Facebook, visit https://www.facebook.com/eBay
For Twitter, visit https://twitter.com/eBay (official page) or https://twitter.com/AskeBay (for customer support).
For LinkedIn, visit https://www.linkedin.com/company/ebay
For YouTube, visit https://www.youtube.com/user/ebay
For Google+, visit https://plus.google.com/+eBay/posts
eBay is an e-commerce company that provides an online platform for buyers and sellers. Headquartered in San Jose, California, the company is currently a multibillion-dollar business with operations localized in over 30 countries. eBay was founded by Pierre Omidyar in 1995. As the world’s largest online marketplace, eBay manages an online auction from their website thereby enabling people and businesses buy and sell a broad variety of goods and services worldwide. Their website is free to use for buyers, but sellers are charged fees for listing items and again when those items are sold.