After merging two companies (Orange and T-Mobile), EE has become the largest mobile phone network provider in the United Kingdom. Apart from their remarkable services, EE customer care services are up to the task, and you can get your issues solved faster.
EE Email Address
Email is not a supported customer support channel, and therefore you cannot send complaints or ask questions using emails. The only option available if you want to receive responses via email is using the EE complaint form – http://ee.co.uk/help/safety-and-security/my-digital-life/complaint-form. Again, this only applies to EE customers only (both Orange and T-Mobile users). Nevertheless, you can send an email to firstname.lastname@example.org as they are higher than the customer service and often handle complaints too.
EE Mailing Address
You may also want to write directly to customer care head offices. So, address your letter to:
PO Box 486,
Rotherham, S63 5ZX.
One of the effective ways to get in touch with EE customer service providers is using their community forum. It is a great place to ask a question or find an answer to any problems you might be experiencing. From https://community.ee.co.uk/, you will find customer service agents active in the forum every day, as well as a thriving community of tech experts and community stars, offering solutions to both technical and service-related concerns.
EE Help Page
The EE Help page offers solutions to both Orange and T-Mobile customers. Here, you can browse through popularly posted questions and updates. The page – http://ee.co.uk/help is best suited to existing clients who are searching for help regarding EE services, for instance, billing and payment, joining EE, activating your sim, etc.
EE Phone Numbers
The EE Customer Services phone numbers can help you with technical issues as well as many other questions you may have about their services. The helplines are available weekdays 8am-10pm and weekend 8am-8pm. Here’s the full set of telephone contact numbers for EE, Orange, and T-Mobile.
For general inquiries, call 0844 248 2565
For sales inquiries and mobile services, call 0843 504 7167 / 07953 966 250
If you’d like to join EE, call 0800-956-6000 (personal / individuals) or 0800 956 6100 (business customers, up to 50 employees) or even 0800 079 0888 (larger firms, 50+ employees).
EE customers can also send text messages. This is achievable by sending handy text codes to 150.
EE Social Media Sites
Another effective way to send complaints or ask questions is using the social media. If you want a direct access to EE customer services teams, then you can use both Twitter and Facebook.
For Twitter, visit https://twitter.com/ee or follow @EE
For Facebook, visit https://web.facebook.com/ee?_rdr
For LinkedIn, visit https://www.linkedin.com/company/ee-uk
For Google+, visit https://plus.google.com/+EE/videos
EE is today the fastest mobile network operator and internet service provider in the United Kingdom. Formerly as a subsidiary of BT Group, EE was founded in 2010 as a merger of Orange and T-Mobile and has continually grown ever since. If you’d like to join EE, then you have a range of phone services to choose, from monthly tariffs, pay as you go deals, SIM only deals and handsets.
Taking up any of the EE services is easy as there are many ways you can about doing so. Apart from the 600 EE stores around the UK where you can get help setting up a new contract, you can also reach the company’s customer care using the info provided. EE headquarter office is in Hatfield, United Kingdom and also has main offices in Bristol, Darlington, North Tyneside, Leeds, and London.