Entergy Customer Service Number

Entergy is an electricity and gas company that operates multiple customer service numbers so that its customers can report outages, get assistance in emergencies, and get help with billing issues. We will show you the best number to ring depending on your issue or inquiry and tell you which menu option to select so that you are put in touch with the correct department as quickly as possible.

We will also supply the company’s mailing addresses so that you can pay your bill by mail.

The company also has dedicated customer support websites. We will show you which one to visit depending on which state you live in. Lastly, we will show you how to connect with the company via social media. 

Entergy Customer Service Number

If you have a billing issue, need to change your payment method, or have another customer service related inquiry then you should call 1-800-368-3749. You will be presented with five menu options. These are:

1. Reporting a power outage or downed wire.
2. Report a gas leak or other gas issue.
3. Account, billing, and payment matters.
4. To start or stop a service, or to transfer a service to a new address
5. All other inquiries.

This number is available Monday through Friday from 7 am to 7 pm.

The company also operates a range of other numbers. These are shown below.

• To report an electrical or gas emergency call 1-800-968-8243. This number is available 24/7. There is usually no wait time, and you will be put in direct contact with an emergency support consultant.
• To report an outage or get a status update on a current outage call 1-800-968-8243. You can also report an outage by texting OUT to 368374. You can sign up for outage texting at https://www.entergytext.com/.
• To pay your electricity bill by phone call 1-800-584-1241.

Entergy Contact Form

Finding the company’s contact form is a bit tricky.  Start off by visiting http://www.entergy.com/Contact_Us/. You will then need to scroll down to the “customer service questions or transactions” option. Select your state from the drop-down box. You will then be redirected to the contact site relevant to your state. Once there, select the “contact an agent” option. You will be required to select the nature of your inquiry from a drop-down box. You will then be directed to the contact form where you will need to input your name, address, email, and a message outlining your inquiry.

This contact method is recommended for customers that need help understanding their bill, want to know what to do when moving house, or have another non-urgent inquiry. Don’t use this form in emergency situations.

Entergy Mailing Address

If you want to pay your bill by mail, then the mailing addresses are shown below. Just select the one relevant to your state.

Entergy Arkansas, Inc.
P.O. Box 8101
Baton Rouge, Louisiana 70891-8101

Entergy Louisiana, LLC
PO Box 8108
Baton Rouge, Louisiana  70891-8108

Entergy New Orleans, LLC
PO Box 8106
Baton Rouge, Louisiana 70891-8106

Entergy Mississippi, Inc.
PO Box 8105
Baton Rouge, Louisiana 70891-8105

Entergy Texas, Inc.
PO Box 8104
Baton Rouge, Louisiana 70891-8104

Entergy Customer Support Website

The company has a range of customer support pages with answers to frequently asked questions. It’s recommended that you select the help page that refers to the state that you live in. These are:

• Arkansas: http://www.entergyarkansas.com/faq/
• Louisiana: http://www.entergy-louisiana.com/faq
• Mississippi: http://www.entergy-mississippi.com/faq
• New Orleans: http://www.entergy-neworleans.com/faq
• Texas: http://www.entergy-texas.com/faq

These pages supply information on a range of topics, such as how to identify an Entergy employee, how to reduce your electricity bill, and how to understand the charges on a bill.

Just remember these pages have answers to hundreds of questions and finding the right information can be a bit time-consuming. Make sure you identify the topic heading most relevant to your question. You can then scroll down through the questions and answers in that category.

Entergy Social Media Accounts

The company operates a range of social media accounts.

For Facebook, visit https://www.facebook.com/entergy.

For Twitter, visit https://twitter.com/entergy.

For YouTube, visit https://www.youtube.com/channel/UCmrl4qSngNr4Xg0PVjFxKVA.

For Google+, visit https://plus.google.com/111631769444254162638.

For LinkedIn, visit https://www.linkedin.com/company/entergy.

About Entergy

Entergy is an electricity and gas utility company that has over 2.9 million customers across Arkansas, New Orleans, Louisiana, Mississippi and Texas. The company employs over 13,000 staff and has annual revenue of around $11 billion.

Entergy’s origins date back to November 13, 1913, when Harvey C. Couch founded the Arkansas Power Company. This company used sawdust to bring electricity to customers throughout rural Arkansas. Over the preceding years, Couch purchased power companies in a range of states. He eventually merged with his main competitor, Sidney Mitchel, in 1925. The Entergy name didn’t come about until 1989 after many years of power company mergers and acquisitions.

The company headquarters are located at 639 Loyola AvenueSuite 300, New Orleans, Louisiana 70113.

Entergy Headquarters Location Map