For high-luxury fashion, Farfetch sells over 700 brands and boutiques worldwide. Operating as an e-commerce company, customers can easily shop from international markets in countries like Italy, Russia, Portugal, and Korea and achieve over 10 million site visits per month from over 190 countries. For customers experiencing issues with their orders, return policies, or have other concerns, customers can engage with their support team in the following ways:
Farfetch Customer Service Number
Farfetch’s customer service team offers support for both English and Spanish speakers within the United States. Their support team can assist with payments, product authenticity questions, returning pre-owned items, and other concerns through their customer service number. Their support team can assist customers through their website, helping customers shop for high-luxury items during the following hours of operation.
Farfetch Customer Service Number: 646-791-3768
Hours of Operation:
Monday to Friday 8:00 – 21:00 EST
Saturday to Sunday, 9:00 – 20:00 EST
Farfetch Customer Service Mailing Address
Customers seeking out correspondence with Farfetch can contact their support team through their mailing address. Their mailing address can be used for legal claims, investor relations, media relations, and other forms of business correspondence.
Farfetch Customer Service Mailing Address: FARFETCH UK Ltd, The Bower, 211 Old Street, London, EC1V 9NR
Farfetch Customer Service Email Address
Customers can also email their customer service team. Through their email address, customers can inquire about order statuses, delivery notifications, return policies, payment cancellations, and other shopping concerns. Once submitted, customers can expect assistance from their customer support team within 24 hours.
Farfetch Customer Service Email Address: firstname.lastname@example.org
Farfetch Customer Service Help Center
Farfetch’s help center works to help customers shop through their website by providing information about placing orders, product payments, deliveries, return options, and other concerns. Customers can interact with the various topics throughout their page for answers related to their products and services, and customers can interact with the contact us page for further assistance with their orders.
Farfetch Customer Service Help Center: https://www.farfetch.com/faqs/
Farfetch Customer Service Live Chat
Farfetch does not provide a live chat option for its customers. In order to contact their support team, customers are recommended to use their customer service number, email address, or contact form for additional assistance with their services and orders.
Farfetch Customer Service Live Chat: N/A
Farfetch Customer Service Contact Us Form
Farfetch provides its customers with a contact form under the email us section of their contact page. Customers can complete the form and select their contact preferences and query types to indicate the type of assistance they desire and their questions or concern, and can also attach files for additional information. Once submitted, a Farfetch customer service representative will contact the customer either by phone or email for support.
Farfetch Customer Service Contact Us Form: https://www.farfetch.com/contact-us/
Farfetch Customer Service Mobile App
Customers wanting an easier shopping experience can download the Farfetch mobile app. The Farfetch mobile app is available to download for both IOS and Android devices and can be used to shop online, make payments, check for deliveries, and contact their support team for assistance.
Farfetch Customer Service Social Media
Customers can keep up with the latest news on new promotions and product selections through their social media. Their social media profiles can also be used to contact their support team for assistance with their orders.
Farfetch is a luxury fashion retail platform that sells high-luxury fashion items globally. Founded in 2007, the e-commerce company operates through local-language websites to cater to international markets, including English, Spanish, Japanese, and Portuguese and sells products from over 700 boutique brands all over the world. In October 2021, the company released its in-house fashion brand There Was One alongside its vast collection of high-luxury brands.
Customer Service Number: 646-791-3768
Address: FARFETCH UK Ltd, The Bower, 211 Old Street, London, EC1V 9NR
Contact Points: Website, phone, email, contact form, social media
Services Supported: high-luxury fashion retail, fashion retail, luxury fashion retail