Gap Factory Customer Service Number

Gap Factory provides clothing and accessories at a lower price than the typical Gap retail merchandise store while maintaining the same quality you find at a regular Gap store. Gap Factory customers can shop for their favorite items online and at various Gap Factory Store locations across the country. Customers experiencing issues with their orders can contact Gap Factory in the following ways.

Gap Factory Customer Service Number

Customers needing assistance with their online orders, store returns, delivery issues, and other concerns can call the customer service number below. During their hours of operation, customers can speak with a representative for questions and concerns about products and orders. 

Gap Factory Customer Service Number: 1-844-437-6654

Customers with hearing impairments can dial 711 for relay services

The phone line is available Mon-Sun, 7 am – 1 am ET.

Gap Good Rewards Program 

Gap has multiple rewards programs under the Gap Goods Rewards Program. These include The Gap Goods Rewards Credit Card, the Gap Goods Rewards World Mastercard, and the Gap Goods Rewards Mastercard programs. 

Call these numbers if you have questions or inquiries about these programs. 

Gap Card Members: 1-866-383-5315

Word Mastercard Card Members: 1-866-839-2474

Gap Factory Customer Service Mailing Address

Customers can also contact the Gap Factory via mail correspondence. Use this channel to complain or give feedback or suggestions to improve Gap Inc.’s goods and products. 

Gap Factory Customer Service Mailing Address: 

Gap Inc.
Customer Relations
5900 North Meadows Drive
Grove City, OH, 43123

You can expect to hear back within five days of sending your letter. 

Gap Factory Help Center

Gap Factory provides its customers with a help center containing articles based on frequently asked questions about its products and services. Through the help center, users can learn about checking order statuses, return policies, canceling orders, size guides, and account management through the list of topics available. If you can’t find help for your topic, contact Gap Factory using the contact information available on the right-hand corner of the page for further assistance. 

Gap Factory Help Center: https://www.gapfactory.com/customerService/info.do?cid=1037175

Sign Up For Email Updates 

You don’t have to call customer care to find out about the latest collection, new apparel, or a store opening near you. Sign up for Gap Factory email updates to stay up-to-date with all Gap collection-related information.   

Sign Up for Email Updates: https://secure-www.gapfactory.com/my-account/communication-preferences

You can also specify the updates you want to receive during sign-up. For example, you can ask for updates only for men, women, kids, or baby categories. 

Gap also uses targeted advertising to recommend specific Gap apparel based on your shopping history. Gap values individuality, so personalized advertising ensures you receive updates about the products you’re most interested in. 

Gap Factory Live Chat

Gap Factory’s live chat feature is available at the bottom right-hand corner of the page. Customers can speak with a representative for assistance with their orders, product returns, in-store experiences, international orders, and other inquiries by interacting with the live chat feature. Customers can chat by providing their contact information or speaking anonymously with their agents.

Gap Factory Live Chat: https://www.gapfactory.com/customerService/info.do?cid=1037500

Live chat is available Monday through Sunday, 7 am – 1 am ET. 

Gap Factory Mobile App

Customers can download the Gap Factory mobile app for both IOS and Android devices to shop online, track orders, return items, and speak with agents for customer service.

Google Play: https://play.google.com/store/apps/details?id=com.gap.mobile.gap 

Apple Store: https://apps.apple.com/us/app/gap/id326347260

Gap Factory Customer Service Social Media

Gap Factory shoppers wishing to keep up with the latest promotional sales can follow the company on social media. Through its social media, customers can also track company news, clothing clearance deals, and service delays and refer Gap Factory to friends and loved ones.

Facebook: https://www.facebook.com/GapFactory/ 

Twitter: https://twitter.com/gapfactory?lang=en 

Instagram: https://www.instagram.com/gapfactory/?hl=en 

LinkedIn: https://www.linkedin.com/company/gap-inc- 

YouTube: https://www.youtube.com/c/gapfactory

Gap Factory Store Locator 

Gap Factory has hundreds of stores all around the United States. This includes New York, Massachusetts, California, and more. Use the factory locator to find select locations near you. 

Gap Factory Store Locator: https://www.gapfactory.com/stores?mlink=1037267,29761394,cs_footer_storelocator 

Users can also find regular Gap retail store locations on this page. You’ll also find information about each store location, including opening hours and contact information. 

About Gap Factory

Gap Factory is a subsidiary of Gap Inc., an American clothing and accessory retailer. As one of the largest specialty retailers in the United States, the company operates at least six primary divisions of brand clothing items and is considered the third-largest in the international specialty retail industry, behind Inditex and H&M. Since 1969, the company has earned over $13 billion in total assets and has over 2,000 store locations across the United States.

Customer Service Number: 844-437-6654

Website: https://www.gapfactory.com 

Contact Points: Phone, live chat Services Supported: brand fashion retailer, specialty fashion retailer.

Gap Factory Headquarters Location Map