As an online and catalog fashion retailer, Venus sells clothing, shoes, and accessories for women and is a well-known brand for its swimwear and lingerie. The company participates in numerous philanthropic events as part of its ability to support various causes, including homelessness, breast cancer, and first responders, and combines its focus on clothing quality with humanitarian efforts to provide a fully immersive shopping experience. Customers who have shopped either online or through the catalog and need to speak with a representative can get in contact with their customer service team through the following methods:
Venus Customer Service Number
Venus provides its shoppers with customer service numbers that can be called during their hours of operation for assistance with their shopping experience. By calling their customer service number, customers can receive help with orders, sizing options, shipping costs, returns, exchanges, and more. By calling their customer service numbers, customers can speak with an account specialist for any questions or concerns.
Venus Customer Service Number: 888-782-2224
Outside the U.S. and Canada: 904-997-4000
Accessibility Support: 833-371-0345
Hours of Operation:
7:00AM EST – 1:00AM EST
U.S. and Canada Fax Number: 800-648-0411
Outside the U.S. and Canada, Fax Number: 904-641-0977
Venus Customer Service Mailing Address
Customers requiring business correspondence with Venus, including investor relations, media relations, and filing cases, can use the mailing address listed below for more information.
Venus Customer Service Mailing Address: Venus Fashion, Inc. 11711 Marco Beach Drive, Jacksonville, FL 32224
Venus Customer Service Email Address
While Venus does not provide their customers with direct access to their email address, customers can contact Venus using the email live help section available as a hyperlink through their contact us page. Once clicked on, customers can email a member of their support team by providing their name, email address, category, and message. Customers can choose categories ranging from order information to technical web navigation concerns, and once submitted, customers can expect a response from their customer service team within 24 to 48 hours.
Venus Customer Service Email Address: https://contact.venus.com/I3Root/ask.html
Venus Customer Service Help Center
Through their customer care center, customers can track orders, check up on order statuses, search through their FAQ, and get in contact with their customer service team for all-around support. Their FAQ section highlights all available articles for various questions and concerns, covering common topics such as payments, sizing options, returns and exchanges, account information, and international customers. Customers can track their Venus orders using the order locator, which allows customers to input their order number and associated email address to locate their latest order from Venus and check on order statuses by logging into their account. Lastly, if none of those resources help, customers can interact with the contact us section to get phone numbers, email addresses, and live chat features to speak with a representative.
Venus Customer Service Help Center: https://www.venus.com/customer-care
Venus Customer Service Live Chat
Venus provides a faster alternative to their customer support number by providing a live chat feature for their customers. Through their live chat feature, customers can chat with a representative online about their orders, shipping dates, return policies, and sizing updates to receive more assistance with their services. During their hours of operation, customers can interact with their automated shopping assistance and explore options for help and request help for a live representative with this feature. Live chat is available from 7:00 AM ET to 1:00 AM ET, seven days a week.
Venus Customer Service Live Chat: https://www.venus.com/customer-care
Venus Customer Service Contact Us Form
Customers can fill out their email contact form to get in touch with a representative about their orders, returns, exchange options, and other concerns related to their services. Venus customers can choose from the available categories to narrow down their questions or concern, and once submitted, a Venus representative will be in touch by email within 24 to 48 hours.
Venus Customer Service Contact Us Form: https://contact.venus.com/I3Root/ask.html.
Venus Customer Service Mobile App
Venus provides customers with a mobile app feature that can be downloaded for both IOS and Android devices for customers who wish to shop through their mobile devices. Through their mobile app, customers can shop for items, track their orders, request returns, and access all of their web features through their mobile app.
Venus Customer Service Social Media
Customers wanting to catch up on the latest discounts and promotional offers from Venus can follow them on social media. Through their social media, customers can also be kept up to date on their corporate activities and get in touch with a Venus representative about their online orders.
Venus is an American online and catalog fashion retailer specializing in lingerie and swimsuits and sells clothing and accessories to women. Since 1982, the company has been actively participating in charities and community activities, as the company employs nearly 1000 people and works with various beauty models to produce lines of clothing and accessories for each fashion season.
Customer Service Number: 888-782-2224
Address: Venus Fashion, Inc. 11711 Marco Beach Drive, Jacksonville, FL 32224
Contact Points: Website, phone, email. live chat, social media
Services Supported: fashion retailer, clothing retailer, online fashion retailer