Unfortunately, Internet, television, and home phone services are not always reliable. While those problems are not always the fault of the provider, companies like Fios have customer service representatives available to help at a moment’s notice. With Internet providers, their customer service representatives are not just available when problems arise, they are also there for new to get answers to questions and for potential customers to sign up for services. Fios has a customer support phone number that is staffed with live help. That number is 800-837-4966 or 800-VERIZON.
Fios Phone Numbers
Fios provides Internet, television, and phone services. Fios has a few phone numbers available for customers who need help with those services. They also have phone numbers for potential customers to order services.
For existing customers who need customer service, call 800-837-4966 between 7:00 AM – 12:00 AM EST Monday through Friday, 8:00 AM – 12:00 AM EST on Saturday, and 9:00 AM – 10:00 PM EST on Sunday.
Fios customer service can also be reached through 800-VERIZON.
To establish service with Fios, call 866-748-3926.
Fios Email Address
Fios does not offer an email address for customers. However, the service does offer assistance through an online chat service, a Twitter account, and through their telephone numbers.
Fios Mailing Address
Fios is a part of Verizon. If you want to mail a letter through the postal service, the address is:
Verizon Corporate Office
140 West St
New York, NY 10013
Fios Customer Support Website
Fios has a useful customer service website that provides information and links. The phone number for ordering new service is in bold at the top of the page. The website also includes information about the latest deals. The customer website is https://fios.verizon.com/contact-us.html. At the bottom of the customer service website is a bright red link that opens a chat window for live assistance during open hours.
On the website, it is also possible to find answers to questions about billing, contracts, and referrals. There are also links for issues with Internet, phone, and television. There is also a direct link to Verizon to find even more answers to complicated questions. If you are moving or transferring service, you can call Fios to get help with that process.
Fios Social Media Accounts
Fios is active on several social media accounts where the company shares exclusive deals, information about the latest technology, and details about favorite Fios television programs. You can find all of the information at these social media links:
For Instagram, visit https://www.instagram.com/fios/
For Twitter, visit https://twitter.com/verizonfios
For Facebook, visit https://www.facebook.com/Fios/
For Linkedin, visit https://www.linkedin.com/company/verizon
Fios is the part of Verizon that provides the fastest internet service available. Fios uses a network that is composed 100% of fiber optics so it can deliver the fastest internet, home phone, and TV services available today. Unfortunately, Fios is not available in every community at this time. Customer who have Fios available in their communities can bundle all three services together or they can choose one or two services for their homes. Fios television services have clear live television, premium movie channels, and on-demand streaming. There are extra fees for some of the television services. Fios internet has speeds up to 500 Mbps, so customers who are not familiar with fiber optics will notice a big difference over DSL speeds Fios also offers a digital voice home phone system that also uses fiber optics, making phone calls easy to hear. Fios customers can choose add-ons like voice mail and call forwarding. There are a few different phone packages available.