Frontier is a communication company that specializes in internet, phone, and TV services. Their focus is on keeping you connected to other people through digital means. This dedication has led them to be very innovative in the support and services that they provide. Through their various means of communication, you can manage your account, start or stop services, upgrade equipment and troubleshoot any issues you may be facing. Their support team is there at all times to provide the impeccable service you need.
Frontier Phone Numbers
In order to streamline their service and prevent confusion, Frontier directs all of their customers to a single phone line. Their customer care agents are trained in every department or service you may need and will be able to get to your call quickly. This prevents you from having to wait on hold for a particular expert or department to take your call.
To reach a customer service representative, call 1-800-921-8101
Live agents are available 24/7 to field your questions and concerns.
If you are put on hold and would rather not wait, Frontier provides a convenient call-back service. Visit https://frontier.com/contact-us#/residential, and click on “Schedule a Call Back” in order to set an appointment for a representative to call you.
Frontier Online Chat
While calls can be a hassle, one of the most convenient ways to contact a representative is through their online chat service. A dedicated expert can answer all of your questions and resolve your issues without you having to wait on hold. To start a live chat, visit https://frontier.com/contact-us and click on Chat Live.
Frontier Mailing Address
If your issue is not pressing and you would rather not run the risk of waiting on hold or having rushed service, you can mail in your complaints or inquiries. This is one of the best ways to ensure thorough service that will address the issues you are facing. While a customer care agent may be pressed for time to resolve your issue and move onto the next, sending your questions by mail will give them time to ensure that you receive the best quality service. Send your mail to the following address.
PO Box 740407
Cincinnati, OH 45274-0407
Frontier Customer Support Page
One of the more convenient ways to get your questions answered is by visiting the customer support page. There you can manage your account, pay your bill, resolve any technical issues you are facing, and view their extensive Frequently Asked Questions page. You may find that you do not need to talk to a customer service agent and can fix any problems yourself. To view the page, visit https://frontier.com/helpcenter.
Frontier Social Media
Many people find it very convenient to communicate through social media. Frontier is very aware of this and provides numerous avenues of contact in this way. On their pages, you can see helpful posts about common issues or company news, contact a customer service agent, or even talk to a fellow customer about the issues that you are facing. Use the following links to visit Frontier’s respective pages.
To visit their Facebook page, visit https://www.facebook.com/FrontierCorp/
To view their Twitter, visit https://twitter.com/FrontierCorp
To connect on Google+, visit https://plus.google.com/+FrontierCorp
To see their LinkedIn site, visit https://www.linkedin.com/company/frontier-communications
Another way that Frontier provides vital information and support to their customers is through their blog. They focus a lot on community and the way they can create it through communication. Thus, their blog is aptly referred to as a Community. On the page, you can view innovative news about the company’s services and view posts from the experts that can answer your questions. As you search through the posts, you can connect with other customers who have had similar experiences and can give you advice on the solutions that best met their needs. To view the Community Blog, visit https://go.frontier.com/media-center/blog/.
As a premier communications company, Frontier seeks to provide the best service at the most affordable price. They offer a variety of telecommunications, TV, and internet services to meet the needs of any customer. A big part of their business model is not requiring long contracts that trap people in their services. They want to provide the flexibility that most customers desire and allow them to change or cancel their services at any time.
Their dedication to customer service ensures that customers do not have to go without the services they desire. Their mission is to always be available when someone needs support and to ensure that their customer care representatives are well trained on the issues that customers may be facing.