This peer-to-peer carsharing service seeks to connect car owners and drivers in need of intermittent transportation. Getaround was launched on May 24, 2011, and now has five million users and 20,000 vehicles connected throughout the world. It presently operates in New Jersey, Seattle, Philadelphia, San Diego, Los Angeles, Washington D.C, Denver, Boston, and Chicago.
Getaround Customer Service Number
Getaround does not provide access to a customer service number for their clients. Instead, they encourage reaching out to them via their apps.
Getaround Customer Service Number: N/A
Getaround Customer Service Mailing Address
The heart of Getaround is currently situated in San Francisco, where they continue to grow their coverage throughout the world.
Getaround Customer Service Mailing Address: 55 Green Street San Francisco, CA 94111, USA
Getaround Customer Service Email Address
You can get additional information via the Getaround email address. This point of contact is great for when you have non-urgent issues to discuss or want to discuss a particularly complex topic.
Getaround Customer Service Email Address: [email protected]
Getaround Customer Service Help Center
The Help Center provides access to a library of articles covering topics related to Getaround. These include how to unlock a car, using Getaround while remaining safe during COVID 19, and what action to take when an accident occurs. You can also find out how to provide your vehicle and get paid by participating in your carsharing program.
Getaround Customer Service Help Center: https://help.getaround.com/hc/en-us
Getaround Customer Service Live Chat
There is no Live Chat support offered through Getaround. However, you can connect with their virtual agent, who will help you submit a ticket for support. Just click the purple diamond with the lowercase g in it.
Getaround Customer Service Live Chat: N/A
Getaround Customer Service Contact Us Form
A more direct way of submitting a ticket for support is to go through the contact us form. According to the website, you can generally expect a response from their team within 4 hours.
Getaround Customer Service Contact Us Form: https://help.getaround.com/hc/en-us/requests/new
Getaround Customer Service Mobile App
The Getaround app is an important tool to use during your business with the company. You can locate the nearest available carshare vehicle, schedule use of a carshare vehicle in the future, and pay for your services. You can also track the use of any car you own registered as a host vehicle and receive payment.
Getaround Customer Service Social Media
Following the Getaround social media accounts can keep you in the loop regarding the changes happening in the company. When new service areas open up, you’ll be among the first to know. You can also find the changes they’re making to continue promoting the idea of sustainable mobility for everyone. It’s a great way to connect with other Getaround users, find out how it changed the way people get around, and much more!
Three individuals, Jessica Scorpio, Sam Zaid, and Elliot Kroo, got together and created Getaround in 2009. It started by providing services in Portland, OR. Its formation and operations were originally funded by a $1.725 million grant provided by the Federal Highway Administration. The company performed well enough that it would acquire City Carshare in 2016, acquiring its member base, fleet, and parking spaces. They would get another $300 million in funding from Softbank. This funding was used to acquire the Drivy carshare platform, substantially increasing their coverage area yet again.
Customer Service Number: N/A
Address: 55 Green Street San Francisco, CA 94111, USA
Contact Points: Phone, Email, Social Media
Services Supported: Carsharing Services