Illinois Tollway is the administrative agency in charge of operating and maintaining toll roads throughout Illinois. People can easily travel along the freeways through their roadways, pay their tolls, and get updates on incident alerts across the state. For users experiencing issues paying their tolls, wishing to report accidents, manage their I-Pass account, and other services, users can contact Illinois Tollway through the following methods:
Illinois Tollway Customer Service Number
Customers wishing to make payments to their I-PASS subscription or have questions about toll violations can call their customer service number. Their customer service number can also be used for invoice inquiries, payment issues, password resets, and other concerns.
Illinois Tollway Customer Service Number: 800-824-7277
Hours of Operation:
Mon. – Fri. 7 a.m. – 5 p.m
Illinois Tollway Customer Service Mailing Address
People wishing to make payments to their tolls can also mail in their payments. Their mailing address can also be used to inquire about transactions, request an account investigation, and provide business correspondence.
Illinois Tollway Customer Service Mailing Address: P.O. Box 5382 – Chicago, IL 60680-5544
Illinois Tollway Customer Service Email Address
Customers can request renewals for I-Pass accounts through their email address, apply for EZ-Pass within Illinois, make payments on tolls for rental cars, and request assistance with accounts. The Illinois Tollway customer service team can be reached through their email address at any time, 24/7.
Illinois Tollway Customer Service Email Address: email@example.com
Illinois Tollway Customer Service Help Center
Illinois Tollway’s contacted us page also has FAQ sections, where those new to the state of Illinois can learn about opening an I-Pass account, setting up pay by plate account, and learning ways of handling issues with transponders and payments. Through this page, customers can also find information about insurance claims, media-related content, and contact information for getting in touch with a representative.
Illinois Tollway Customer Service Help Center: https://www.illinoistollway.com/contact-us
Illinois Tollway Customer Service Live Chat
Illinois Tollway does not provide a live chat option for its customers. It encourages its users to call their customer service number or reach out to them by email, mail, or social media for announcements and assistance.
Illinois Tollway Customer Service Live Chat: N/A
Illinois Tollway Customer Service Contact Us Form
Customers who click on the contact button at the bottom of the page will be directed to their contact us form, allowing customers to send questions to their customer support team. Customers can inquire about payments, invoices, transponder issues, and other reasons, and once filled out, their tollway customer support team will respond within 48 hours.
Illinois Tollway Customer Service Contact Us Form: https://www.illinoistollway.com/contact-us
Illinois Tollway Customer Service Mobile App
Illinois Tollway does not have a mobile app that users can download. All information about payments, tolls, and notifications can be found through their main website and social media profiles.
Illinois Tollway Customer Service Social Media
Through social media, Illinois Tollway is able to communicate with their customers about recent roadblocks and accidents along their main tollways, alongside other sources of news regarding their services. Customers can also contact their Illinois Tollway customer support team through social media to report accidents along their major highways.
About Illinois Tollway
Illinois Tollway is the administrative agency for managing highways within the State of Illinois. Established in 1958, it managed over 294 miles of tollways throughout the state and renovated to provide more open road tolling for travelers. It works to earn state revenue through I-Pass, Pay by Plate, and EZ-Pass programs.
Customer Service Number: 800-824-7277
Address: 2700 Ogden Avenue Downers Grove, IL 60515
Contact Points: Phone, Contact Us, Email
Services Supported: Illinois Tollway Payments