Go Smart is an emerging telephone service that provides no-contract, prepaid wireless plans to their customers. As a communications company, Go Smart plays a vital role in the lives of their clients – without their services, it may be impossible for customers to connect adequately. If you are a Go Smart customer and you experience problems with your service, you’ll need to contact a customer care specialist. Resolving issues is often done best by speaking with a live person. Fortunately, Go Smart has an established customer support network to help you get in contact with the right people. Below are the available avenues you can take if you need customer service from Go Smart.
Go Smart Phone Number
One of the primary ways you can contact Go Smart is through their customer service number. If you have a problem with your mobile device, or your service isn’t working, you can contact a customer care specialist to help resolve the issue. Go Smart also encourages you to call them if you’re having problems with billing or a current prepaid plan.
If you’d like to contact Go Smart on their customer service hotline, you need to call 1-877-582-7788. You can reach their call center from 8:00 AM – 11:45 PM (EST), every day of the week.
Additionally, you can text HELP to 611611 from your Go Smart mobile device to receive customer support from your phone via text message.
Go Smart Email/Contact Form
Unfortunately, Go Smart does not offer a direct email or contact form for you to contact their customer support team. They prefer to receive customer inquiries directly through their customer service number provided above.
Go Smart Mailing Address
If you’d like to correspond with Go Smart using traditional mail services, they do accept letters and inquiries to their mailing address in Miami, Florida. Keep in mind this is not an efficient way to deal with an immediate problem. Their full mailing address is below:
GoSmart Mobile Corporate Office
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178
The United States of America
Go Smart Customer Support Website
Go Smart has a basic customer support website that can help you find solutions to common problems. If you head to http://www.gosmartmobile.com/wps/portal/home/support/landing/, you’ll be redirected to their general support page. Here you will find links to the FAQ section, programming guide, and additional contact information.
Head to http://www.gosmartmobile.com/wps/portal/home/support/faqs/ if you’d like to access the FAQ section directly. Here you will find standard answers and solutions to problems concerning a variety of topics. You can get help starting your service, using your service, refilling your account, managing your account, using your phone, and understanding your current plan. It’s a great resource if you don’t have the time to contact their customer service number.
Go Smart Social Media Accounts
While Go Smart isn’t on all the major social media networks, they do have a presence on Facebook and Twitter. If you’re looking to make a customer service inquiry, you’ll be able to correspond with a customer care team member if you contact them via social media. Go Smart understands that many modern consumers use social media to interact with companies – they communicate with their clients via their two main accounts. Below are links to Go Smart’s social media accounts:
Go Smart’s Facebook: https://www.facebook.com/GoSmartMobile/
Go Smart’s Twitter: https://twitter.com/gosmartmobile?lang=en
About Go Smart
Go Smart was initially a prepaid phone subsidiary of T-Mobile – it was recently sold to TracFone Wireless in 2016. Go Smart aims to provide Americans with access to a mobile phone at an affordable price. They don’t lock customers into extended plans or expensive commitments – you pay your plan on a month-by-month basis.
They offer basic plans that help individuals take advantage of calling, texting, and mobile data networks. Their coverage is available to individuals throughout the country – they are not a regional provider. You can purchase phones and phone plans through their online store.