While Google has a variety of different independently managed service lines, the firm ensures there is a central place to find help or contact staff. If you’re having trouble using any of their services, there are a variety of ways that you can choose to remedy the situation. Below we will outline the different options you have when you want to contact Google.
Google Phone Number
If you’re a consumer that would like to contact Google directly, the phone number you call will depend on where you live. Google prefers to resolve most of their customer service issues online, but there is a hotline number you can ring if you prefer to speak on the phone. Below are the numbers for the US and the UK.
Consumer Hotline US: +1 855-836-3987
Consumer Hotline UK: +44 (0)20-7031-3000
Google Email Address
At present, Google does not offer a single e-mail address for customers to contact customer support. Instead, Google uses their online site to provide solutions. Depending on the service line you are using, you will be directed to a range of different contact forms and troubleshooting guides to help you remedy your problem. This is explored in further detail below.
Google Mailing Address
If you prefer to contact Google via letter, you can send mail to their headquarters. Google is located in California; their full mailing address is below:
1600 Amphitheatre Parkway
Mountain View, CA, 94043
The United States of America
Google Customer Support Website
Google’s customer support website is extremely extensive. It provides solutions to a range of problems, as well as avenues for further assistance if needed. To start the process, you should head to either http://www.google.com/contact/or https://support.google.com/. Here you will be presented with the various business lines you may need help with (YouTube, Google Search, etc.). You will then choose the component of Google’s services you are having problems with.
After you determine the service line that you need help with, the site will redirect you to a specific page that handles each area of the business. Here you will find various FAQs that cover a wide range of problems or queries. For example, the Google Chrome subpage is listed here: https://support.google.com/chrome/?hl=en – topic=7438008.
If you’re still having problems finding a solution, look at the top right corner of the service line subpage and push ‘Help Forum.’ Here you can post questions or complaints, and a Google team member or a fellow user can help you remedy the issue. You can find the Google Chrome help forum here: https://productforums.google.com/forum/#!forum/chrome.
If you can’t access your account, you should head to http://www.google.com/recovery.
Because Google does not provide a direct e-mail address, online contact should occur through these help forums. If additional problems arise, community specialists will give you other contact avenues.
Google Social Media Accounts
If you prefer to contact Google via social media, the firm has several different accounts you can interact with. Google has a significant presence on most of the major social media networks. It can be a great way to get in contact with Google on a platform you’re more comfortable with. Links to their various social media accounts are below:
Google’s Facebook: https://www.facebook.com/Google/?ref=br_rs
Google’s Twitter: https://twitter.com/Google
Google’s LinkedIn: https://www.linkedin.com/company/google
Google’s Google+: https://plus.google.com/+google
Remember, each of their different service lines will have independent social media accounts.
Google is one of the largest tech companies in the world. Larry Page and Sergey Brin started the firm in 1998. Formerly known for its search engine platform, Google has transformed into a company that provides a range of different technology-based services. At present, the firm operates Gmail, Google Chrome, YouTube, Google Play, Google Search, AdSense, Google Maps, Google Drive, AdWords, and Google Photos, amongst other services. The company currently operates under its parent company, Alphabet Inc.