GTL Customer Service Number

Global Tel Link provides technology solutions for correction facilities, giving both inmates and their friends and family easy ways to communicate with and send money. GTL provides innovative ways to rehabilitate inmates and drive higher levels of control and safety for everyone through these communication and payment solutions. Because of these services, family members of inmates requiring customer service can contact GTL through the following methods: 

GTL Customer Service Number

GTL’s customer service number can be used for customer service inquiries. Their customer service number can be used to speak with a representative for questions about making payments, receiving money, establishing visitation sessions, and more. They’re available toll-free, 24/7, to assist with payments and customer support.

GTL Customer Service Number: 877-650-4249

Families of inmates requiring payment services for their loved ones, either through AdvancePay, Trust Fund, and PIN Debit, can contact the listed numbers below to 

AdvancePay Automated Payment System: 800- 483-8314
Trust Fund Automated Payment System: 888-988-4768
PIN Debit Automated Payment System: 855-706-2445

For visitors establishing communications with inmates, customers can contact GTL’s visitor customer support through the customer service number below. Their customer support team can be used to assist with scheduling visits per day and other technical support issues. 

GTL Customer Service Visitor Support: 855-208-7349

Visitor Hours of Operation:
Mon-Fri: 6AM – 4PM MST
Sat-Sun: 7AM – 4PM MST 

Employees at correctional facilities can contact GTL’s technical support number for assistance with managing scheduled visits, communication networks, correction facility sale information, and other forms of technical assistance. 

GTL Customer Service Technical Support: 800-646-6283

GTL Customer Service Mailing Address

GTL provides multiple mailing addresses, allowing people to make payments and deposits through the mail. GTL accepts checks and money orders depending on the correctional facility through US Postal Service mail for services and facilities listed below. 

GTL Customer Service Mailing Address: 

Customers who require mailing services for AdvancePay, customers can write out a check or money order payable to the “AdvancePay Service Department” and include their account number in the mail information. For all other services, including GTL accounts, PCS accounts, VAC accounts, and more, customers can inquire about questions or concerns using the mailing address specified by the account type. 

For GTL, DSI, and PCS accounts, mail to: AdvancePay Service Department P.O. Box 911722 Denver, CO 80291-1722

For other VAC accounts, mail to: VAC Dept 2430 P.O. Box 2430 Dallas, TX 75312-2430

PIN Debit deposits for Washington, Tennessee, and South Dakota correctional facilities can also use the mailing addresses listed below and mail using their inmate I.D., facility name, and written out the check or money order. 

For Washington DOC accounts, mail to: VAC Dept 2430 P.O. Box 122430 Dallas, TX 75312-2430

For Tennessee DOC accounts, mail to: GTL Tennessee DOC Debit Lockbox P.O. Box 911705 Denver, CO 80291-1705

For South Dakota DOC accounts, mail to: SD DOC Debit P.O. Box 2827 Mobile, AL 36652

GTL Customer Service Email Address

Family members and friends who wish to contact GTL for additional questions or concerns can contact GTL through the below-mentioned form. By doing so, customers can get in contact with a representative about error messages, unprocessed payments, technical issues, and other various issues. 

GTL Customer Service Email Address: https://web.connectnetwork.com/contact-us-via-email/

GTL Customer Service Help Center

GTL’s help center provides a comprehensive list of frequently asked questions about their services. Their help center organizes their information based on topic, and through these topics, customers can learn about managing their accounts, making deposits, establishing prepaid phone lines, blocking calls from inmates, refunding inmate deposits, and other concerns related to GTL’s services. 

GTL Customer Service Help Center: https://web.connectnetwork.com/help/

GTL Customer Service Live Chat

GTL does not offer a live chat service to their customers, and customers who wish to speak with a representative can call the customer service numbers listed above or reach out to them through their contact form. 

GTL Customer Service Live Chat: N/A

GTL Customer Service Contact Us Form

Through the GTL contact form, customers can reach out to GTL’s customer service team through email. Their email address is used for non-urgent matters, and it is recommended that for those with payment issues, blocks, and payment status concerns that customers call a GTL representative for furth assistance. It is also recommended that customers do not send their credit or debit card information in their contact form when submitting a request. 

GTL Customer Service Contact Us Form: https://web.connectnetwork.com/contact-us-via-email/

GTL Customer Service Mobile App

Families and friends wishing to manage their accounts better and make online deposits can use the GTL mobile app. Their mobile app can be downloaded for both IOS and Android devices and can also be used to help manage account issues and submit inquiries to GTL’s customer service team. 

Google Play: https://play.google.com/store/apps/details?id=net.gtl.mobile_app
Apple Apps: https://apps.apple.com/us/app/connectnetwork/id945415587?ls=1

GTL Customer Service Social Media

GTL has social media pages that can also be used to connect with GTL and reach out to their customer service team. Their social media managers can be used to handle all related concerns with their communications and payment services, including deposit troubleshooting, scheduling visits, and more. 

Facebook: https://www.facebook.com/GTLconnect/
Twitter: https://twitter.com/GTLconnect

About GTL

GTL is a Virginia-based telecommunications company originally founded in 1989, specializing in technology solutions for correctional facilities throughout the United States, including payments solutions, visitations, and wireless mobile solutions. The company delivered over 4.1 billion call minutes to inmates and their families back in 2020 and has remained one of the highly sought companies for their services. 

Customer Service Number: 877-650-4249
Address: 3120 Fairview Park Drive, Suite 300, Falls Church, VA 22042
Website: https://www.gtl.net/ and https://web.connectnetwork.com/
Contact Points: Phone, mail, email, social media
Services Supported: correctional facility communications, communications services, correctional facility services, financial services

GTL Headquarters Location Map