GTL Customer Service Number

Often abbreviated as GTL, Global Tel Link respects the connection between incarcerated individuals and those they love. With its innovative technology solutions for correction facilities, the company helps inmates and their loved ones communicate and send money easily. It also offers programs and services that support the education and rehabilitation of inmates and increase safety for everyone involved. To further facilitate these connections and improvements, GTL offers the following contact methods for those who need customer service.

GTL Customer Service Number

Would you like general information about how GTL works and what communication solutions would be best for you and your incarcerated loved one? Call the GTL customer service department. A GTL representative can answer questions about sending and receiving money, setting up visitation sessions, and more. The department is open 24/7 to accommodate all schedules.

GTL Customer Service Number: 1-877-650-4249

If you need help arranging payments and funding, you’re in luck because GTL has phone numbers dedicated to resolving those issues. Depending on what’s going on, contact one of the numbers below.

• GTL AdvancePay Automated Payment System: 1-800- 483-8314 
• GTL Trust Fund Automated Payment System: 1-888-988-4768 
• GTL PIN Debit Automated Payment System: 1-855-706-2445

Maybe you’re a visitor working on establishing communication with an inmate. In that case, contact GTL’s visitor customer support line for visitors through the customer service number below. They’ll assist with scheduling daily visits and ensuring clear transmission.

GTL Visitor Support: 1-855-208-7349

Visitor Hours of Operation: Mon-Fri: 6 am – 4 pm MST, Sat-Sun: 7 am – 4 pm MST

If you’re having trouble talking to your incarcerated loved one due to poor transmission quality, bad network connections, dropped calls, difficulty scheduling visits, or other technical issues, make a phone call to the GTL technical support department. Whether you’re communicating with your friend or loved one through a tablet, computer, or cell phone, and no matter your preference for telephone calls, video calls, electronic messages, or calls on cell phones, they’re prepared to assist. They can also provide correctional facility site information.

GTL Technical Support: 800-646-6283

GTL Mailing Address

GTL provides multiple mailing addresses to guarantee specialized services for a variety of needs and inquiries. If you want to send your questions, concerns, feedback, or legal documents through the mail, the corporate address below would be best.

allowing people to make payments and deposits through the mail. GTL accepts checks and money orders depending on the correctional facility through US Postal Service mail for services and facilities listed below.

GTL Corporate Mailing Address:

Global Tel Link
3120 Fairview Park St.,
Suite 300
Falls Church, VA 22042-4571

Would you like to use mail to send checks or money orders for AdvancePay? Send your payment to the “AdvancePay Service Department” and include the account number. For all other services, including GTL accounts, PCS accounts, VAC accounts, and more, customers can inquire about questions or concerns using the mailing address specified by the account type. See below for details.

Mailing Address for GTL, DSI, and PCS accounts:

AdvancePay Service Department
P.O. Box 911722
Denver, CO 80291-1722

Mailing Address for Other VAC Accounts:

VAC Dept 2430
P.O. Box 2430
Dallas, TX 75312-2430

What about PIN debit deposits for accounts associated with correctional inmate facilities in Washington, Tennessee, or South Dakota, you ask? Gather the appropriate inmate I.D., facility name, and check or money order, then mail your items to one of the following addresses. 

Mailing Address for Washington DOC Accounts:

VAC Dept 2430
P.O. Box 122430
Dallas, TX 75312-2430

Mailing Address for Tennessee DOC Accounts:

GTL Tennessee DOC Debit Lockbox
P.O. Box 911705
Denver, CO 80291-1705

Mailing Address for South Dakota DOC Accounts:

SD DOC Debit
P.O. Box 2827
Mobile, AL 36652

GTL Help Center

GTL’s customer help center provides a comprehensive list of frequently asked questions about the company. Information is categorized by topic, so whether you need to learn about managing your account, making deposits, establishing prepaid phone lines, blocking calls from inmates, refunding inmate deposits, and other concerns related to GTL’s services.

GTL Help Center: https://web.connectnetwork.com/help/

GTL Contact Us Form

Through the GTL contact form, customers can reach out to GTL’s customer service team through email. The benefit is that you can more easily keep track of communication with the customer service team and share documents as needed to obtain solutions. However, given the longer response time, it’s best for non-urgent issues. It is also recommended that customers do not send their credit or debit card information in their contact form when submitting a request.

GTL Support Request Contact Form: https://www.gtl.net/facility-support/technical-contacts/ 

GTL Mobile App

Friends and family members who would like to better manage their accounts, make online deposits, and perform other tasks independently may enjoy the GTL mobile app. The customer service team is always available through direct messaging on the app as well. Download it for your iOS or Android device.

Google Play: https://play.google.com/store/apps/details?id=net.gtl.mobile_app 

Apple Apps: https://apps.apple.com/us/app/connectnetwork/id945415587?ls=1

GTL Social Media

Another way to connect with GTL and stay updated about their products and services is to follow the company’s social media pages. In addition to posting news and tips for communicating with incarcerated loved ones, the pages allow followers to reach out to their customer service team via direct messaging. 

• GTL Twitter: https://www.twitter.com/globaltellink 
• GTL LinkedIn: https://www.linkedin.com/company/globaltelinmatecalling/ 

About GTL

GTL is a Virginia-based telecommunications company initially founded in 1989, specializing in technology solutions for correctional facilities throughout the United States, including payments solutions, visitations, and wireless mobile solutions. The company delivered over 4.1 billion call minutes to inmates and their families in 2020 and has remained in high demand.

GTL Customer Service Number: 1-877-650-4249

Corporate Mailing Address:

Global Tel Link
3120 Fairview Park St.
Suite 300
Falls Church, VA 22042-4571

Websites: https://www.gtl.net/ and https://web.connectnetwork.com/ 

Contact Points: Phone, Mail, Support Request Form, Social Media, Mobile App

Services Supported: Correctional Facility Communications, Communications Services, Correctional Facility Services, Financial Services

GTL Headquarters Location Map