HECO Customer Service Number

The Hawaiian Electric Company provides power supply to all of the islands of Hawaii and serves as the island’s primary source for Hawaiian electric industries. The company has been helping people save energy through continuous service, so if you’re a customer who needs help with their bill, why not call the HECO customer service number? 

Whether you’re trying to get in touch with customer service or are interested in working for Hawaiian Electric, Maui Electric, or Hawai’i Electric Light, the HECO website provides many ways for people to contact HECO easily about their power supply and energy bills.

HECO Customer Service Number

These are the HECO customer service numbers for Hawaiian Electric Co’s different call centers. These phones are answered from Monday through Friday. The numbers below aim to help people save energy, pay bills, contact system resources, and manage their account information. 

• HECO Customer Service Number, Oahu: 808-548-7311, 7:30 am to 6 pm
• HECO Customer Service Number, Maui: 808-871-9777
• HECO Customer Service Number, Molokai and Lanai: 877-871-8461, from 8 am to 5 pm
• HECO Customer Service Number, Hilo: 808-969-6999 
• HECO Customer Service Number, Kona: 808-239-3584 
• HECO Customer Service Number, Waimea: 808-885-4605 

Unless specified otherwise, these numbers are answered from 7:30 am to 4:30 pm

Getting the contact information for your electrical service is essential, and one of the most important reasons for calling HECO is to report a power outage in your area. Of course, these numbers are answered or monitored 24 hours a day, seven days a week. Each of the numbers below is specifically for reporting power outages.

• HECO Outage Reporting, Oahu: 855-304-1212
• HECO Outage Reporting, Maui: 808-871-7777 
• HECO Outage Reporting, Lanai: 877-871-8461
• HECO Outage Reporting, Hawaii: 808-969-6666

Another option, if you have lost power, is to report the outage online by visiting their website using the link below. 

HECO Outage Reporting Form: https://www.hawaiianelectric.com/safety-and-outages/power-outages/report-an-outage

HECO Email/Contact Form

While the Hawaiian Electric Company does not have a specific email address customers use to address issues or ask questions, they do have a contact form. Customers can send general questions about their incentive program, power supply improvement plan, customer renewable programs, and other topics related to power delivery via this platform. This contact form can also be used for property owners with specific questions about customer grid supply or customer self-supply, high bills, selling power, or customers who can give notice that they need to close an account.

HECO Contact Form: https://www.hawaiianelectric.com/customer-service/contact-us

HECO Mailing Address

There are three HECO bill payment addresses, depending on where you reside. Each address can be used to make payments or contact their system resources or community benefits programs. 

Hawaiian Electric Mailing Address:

Hawaiian Electric
P.O. Box 3978
Honolulu, HI 96812-3978

Maui Electric Mailing Address:

Maui Electric
P.O. Box 1670
Honolulu, HI 96806-1670

Hawaii Electric Light Mailing Address:

Hawaii Electric Light
P.O. Box 909
Honolulu, HI 96808-0909

There are also several drop-off locations for bill payment throughout the islands, which can be found on their website. Bill payment for property owners is also collected through Western Union Speedpay. 

HECO Online Bill Payment: https://www.hawaiianelectric.com/billing-and-payment/how-to-pay-your-bill

HECO Customer Support Website

If you have questions about your specific account, use your 12-digit HECO account number to set up a customer account login. 

HECO Account Login Page: https://eservice.hawaiianelectric.com/bdisu/logon.sap

From there, you can access various resources, including information about electrical safety, power delivery problems, business account services, the latest on their grid modernization strategy, and more for your existing electrical service. 

HECO Social Media

Learn how Hawaii Electric Light Company employees give back to the community. Their social media platforms share information about community events, household tips, fireworks safety, power facts, customer renewable programs, customer incentive programs, storm restoration processes, and other valuable topics. Their social media can also be used to learn how to contact the Hawaii Electric Light Company company on the following social media accounts.

• HECO Facebook: https://www.facebook.com/HECOofficial/
• HECO Twitter: https://twitter.com/HwnElectric
• HECO LinkedIn: https://www.linkedin.com/company/hawaiianelectric/

About HECO

HECO, or Hawaiian Electric Industries, provides power to 95% of Hawaiians in the United States. With its headquarters nestled in the vibrant city of Honolulu, HECO has been a key player in the power industry since its incorporation in 1891. Over the years, the company has forged a legacy of reliability and commitment to delivering electricity that powers homes, businesses, and communities across the diverse Hawaiian islands.

Customer Service Number: N/A

Physical Location:

Hawaiian Electric
P.O. Box 3978
Honolulu, HI 96812-3978

Hours of Operation: Mon-Sun 7:30 am to 4:30 pm

Company URL: https://www.hawaiianelectric.com/

Services Supported: electricity, electric services

HECO Headquarters Location Map