Are you sitting in the dark without any electricity and need the HECO customer service number? Maybe you just need to pay your electric bill and need the mailing address? Are you interested in working for Hawaiian Electric, Maui Electric or Hawai’i Electric Light and would like the contact information for their hiring department? Or maybe you want a new recipe. I kid you not. There is a recipe link on the HECO website. Read on to find out other ways to contact HECO.
HECO Customer Service Number
One of the most important reasons for calling HECO is to report a power outage in your area. Of course, these numbers are answered or monitored 24 hours a day, seven days a week. For Oahu call 855-304-1212. To report a power outage in Maui, call 808-871-7777. For Lanai call 877-871-8461, and for the Hawaii Island call 808-969-6666. Another option if you have lost power is to report the outage online.
Or you could just go to the beach. After all, you do live in Hawaii!
There are other HECO customer service call centers. These phones are answered from Monday through Friday. For Hawaiian Electric in Oahu, call 808-548-7311 from 7:30 a.m. to 6 p.m.
For Maui Electric in Maui, call 808-871-9777. For Maui Electric in Molokai and Lanai call 877-871-8461. Both numbers are answered from 8 a.m. to 5 p.m.
For Hawaii Electric Light in Hilo call 808-969-6999. The number for Hawaii Electric Light in Kona is 808-239-3584. And finally, to contact Hawaii Electric Light in Waimea, call 808-885-4605. All these numbers are answered from 7:30 a.m. to 4:30 p.m.
HECO Email/Contact Form
HECO does not have a specific email address customers use to address issues or ask questions. Instead, fill out a contact form. Customers can send general questions via this platform or specific questions about customer grid-supply or customer self-supply, billing, or customers can give notice that they need to close an account.
Fill out the contact form located here:
HECO Mailing Address
There are three HECO bill payment addresses depending on where you reside.
P.O. Box 3978
Honolulu, HI 96812-3978
P.O. Box 1670
Honolulu, HI 96806-1670
Hawaii Electric Light
P.O. Box 909
Honolulu, HI 96808-0909
There are also several drop-off locations for bill payment throughout the islands.
Bill payment is also collected through Western Union Speedpay. Click the following link to access online bill payment:
HECO Live Chat
HECO does not offer a live chat option through their website. Your best bet is to contact customer service reps over the phone.
HECO Support Website
If you have questions about your specific account, use your 12-digit HECO account number to set up a customer account login. Click here to create or access your HECO account.
HECO Social Media Accounts
Learn how HECO employees give back to the community and more information about how to contact employees on the following social media accounts.
HECO’s Facebook: https://www.facebook.com/HECOofficial/
HECO’s LinkedIn: https://www.linkedin.com/company/hawaiianelectric/
HECO’s Google+: HECO does not have a presence on Google+ yet.
HECO, or Hawaiian Electric Industries, provides power to 95% of Hawaiians. The company is headquartered in Honolulu. The only Hawaiian Island that does not get their electricity from HECO is Kauai. The company incorporated in 1891.