Do you need the JEA customer service number? You’ve come to the right place to find it and plenty of other convenient contact avenues. The highly trained service representative that work at JEA, or Jacksonville Electric Authority, are always there to help you when you run into trouble. They understand the importance of their service and will help you to solve issues like outages, loss of service, paying your bill, starting service, and submitting a claim. No matter what issue you are running into a service agent can help you face it head on through their service number or other contact avenues.
JEA Customer Service Number
The most direct way to get into contact with a care agent is through their service phone number. Instead of waiting for a response and having to explain your issue multiple times, you are put into contact with a real live agent that can hear you explain your problem and can give you immediate feedback to your questions. They can help you to report an outage, give you energy efficiency tips, manage your account, pay your bill, and track your usage. You will never be left to work through an issue on your own.
Agents are available: Mon-Fri, 7 am to 7 pm and Sat, 8 am to 12 pm
JEA Email Address
By using the contact form found at https://www.jea.com/Contact/Ask_a_Question/ you can submit a message along with your information and receive a response in about a day. The agent who receives your message will have ample time to look it over and make sure they are giving you the best possible solution to your problem. This option is not the quickest, but it is convenient, and you can get back to your busy day in no time at all. They can help you to report an outage, pay your bill, enroll in paperless statements and much more. Send an email today!
JEA Mailing Address
Although it is one of the slowest methods of contact, mailing can be the most convenient. You can send off your correspondence to a service representative who will look over your issue while you sit back and relax. They will get back to you in a few days with a solution to your problem and will have had ample time to make sure it is the best one. This method is especially helpful if you do not have an urgent issue or if you need to pay your bill and update your account. Use the following address to send in your messages.
JEA Care Center
W. Church Street
Jacksonville, FL 32202
JEA Customer Support Website
Outside of business hours, it can be very difficult to contact a customer service representative. Instead of waiting, you can visit the service site they have created and view their frequently asked questions. The database of questions covers topics like reporting an outage, paying your bill, managing your account, and filing a claim. If you’re a self-starter, you may find that this is much easier than getting in contact with a live agent. You can solve your problems without ever leaving your desk. To view the site, visit https://www.jea.com/Contact/.
JEA Social Media
As a customer-owned utility company, JEA understands the need for a connected community. That is why they manage pages on multiple social media platforms, allowing you to connect with both service agents and other customers who have experienced the same issues as you. You can view posts from others that have solved issues, as well as make your own posts and wait for the helpful responses to roll in. Use the links below to visit the pages that JEA has on their social media platforms.
To view their Facebook, visit https://www.facebook.com/NewsfromJEA.
To follow them on Twitter, visit https://twitter.com/newsfromjea.
To connect on Google+, visit https://plus.google.com/+JeaNews/posts.
To watch helpful videos on YouTube, visit https://www.youtube.com/user/NewsfromJEA.
JEA is a cooperative utility company that is owned by members of the community. When you join the Jacksonville Electric Authority, you become a part of the company and the decisions that they make. They seek to provide the best service at the lowest prices and give you the best customer support in the business. No matter what issue you run into, there are agents with JEA who can help you to fix any of your problems and answer any questions you may have.