JEA Customer Service Number

Do you need the JEA customer service number? Keep reading to find the best contact information for this company. The highly trained service representatives at JEA, or Jacksonville Electric Authority, are always there to help you when you run into trouble. They understand the importance of their service and will help you solve issues like reporting a power outage, clarifying bill breakdown, starting service, and submitting a claim. No matter what, JEA employees can help you resolve it through their service number and other contact methods.

JEA Customer Service Number

The most direct way to contact a care agent is through their service phone number. Instead of waiting for a response and explaining your issue multiple times, you can talk to a real live agent who can hear you explain your problem and give you immediate feedback on your questions. They can help you to report a disconnection, provide energy efficiency tips, manage your account, pay your bill, and track your usage. You will never be left to work through an issue on your own.

JEA Customer Service Number: 904-665-6000

Hours: Mon-Fri 7 am to 7 pm, Sat 8 am to 12 pm

JEA Email Address

Using the contact form on the website, you can submit a message along with your information and receive a response in about a day. The agent who receives your message will have ample time to review it and ensure they are giving you the best possible solution to your problem. This option is not the quickest, but it is convenient, and you can get back to your busy day in no time. They can help you report an outage, pay your bill, enroll in paperless statements, and more. Send an email today!

JEA Contact Form: https://www.jea.com/Contact/Ask_a_Question/

JEA Mailing Address

Although it is one of the slowest contact methods, mailing can be the most convenient. You can send your correspondence to a service representative who will review your issue. They will get back to you in a few days with a solution to your problem. This method is helpful if you do not have an urgent issue or need to pay your bill and update your account. You can even visit JEA’s physical office in person to handle your bill payment or safely provide personal information such as your social security number.

JEA Corporate Mailing Address:

JEA
225 N. Pearl St.,
Jacksonville, FL 32202

JEA Customer Support Website

It can be very difficult to contact a customer service representative outside of business hours. Instead of waiting, you can visit the JEA website and view their frequently asked questions. The database of questions covers topics like reporting an outage, paying your bill, managing your account, obtaining commercial forms, and filing a claim. If you’re a self-starter, you may find that this is much easier than getting in contact with a live agent. You can solve your problems without ever leaving your desk. 

JEA Support Website: https://www.jea.com/Contact/ 

JEA Social Media

As a customer-owned utility company, JEA understands the need for a connected community. That is why they manage pages on multiple social media platforms, allowing you to connect with service agents and customers who have experienced the same issues. You can view posts from others who have solved issues and make your posts. Use the links below to visit JEA’s social media pages.

• JEA Facebook: https://www.facebook.com/NewsfromJEA 
• JEA Twitter: https://twitter.com/newsfromjea 
• JEA YouTube: https://www.youtube.com/user/NewsfromJEA 

About JEA

JEA is a cooperative utility company owned by members of the northeast Florida community. When you join the Jacksonville Electric Authority, you become a part of the company and the decisions that they make. JEA staff seek to provide the best service at the lowest prices and give you unparalleled customer support. No matter what issue you run into, there are agents with JEA who can help you fix your problems and answer any of your questions.

JEA Headquarters Location Map