Find Metro PCS customer support info – phone number, email, etc. Easiest way to contact Metro PCS is to dial 611 or 800-901-6266 or 888-863-8768. If you dial 611, call must originate from your MetroPCS mobile phone. Below are other methods to contact customer care:
MetroPCS is a mobile phone company (a subsidiary of T-Mobile) and has numerous customer care services. As one of the renowned companies, it excels at providing effective customer services. If you need information about MetroPCS products and services, here is a detailed strategy with which you can contact them.
T-Mobile purchased Metro PCS on May 1, 2015. Now all new customers get a GSM phone that works on T-mobile’s nation-wide GSM/LTE network. If you had a MetroPCS phone prior to May 2013, and are still using that phone, your are connected to Metro’s old CDMA network that is being phased out, and is not getting any support.
So our recommendation is to upgrade your phone – you can get either a GSM phone phone from MetroPCS store/website or get any Unlocked GSM phone that supports T-Mobile US bands
MetroPCS support and FAQ is one recommended site to get info or any other services you need. Here (http://www.metropcs.com/metro/support/faqTemplatePage.jsp?whichFAQ=Phones), you get questions and answers that are frequently asked as well as their answers. If you don’t find an articles that is helpful, you can make your posts and wait for answers from the support center or fellow customers.
MetroPCS store is another option you can opt for. If you visithttp://m.metropcs.com/mobile/support/contactUs.jsp you will be able to find your nearest MetroPCS store. Once you now the store, you can contact them and find out more about MetroPCS products and services. Remember, you will find the location of a specific store after giving out the name of your city, state or zip code.
MetroPCS also goes live when you visit https://secure.metropcs.com/metro/profile/webSignIn.jsp .For live chat to be effective, you have to log in to your account and wait for the chat window. Here you are able to chat with MetroPCS agent who will give information regarding products and services or any other details of concern.
MetroPCS hsnot provided an email address that can be used to contact their support staff. If you visit the MetroPCS contact us page http://www.metropcs.com/metro/support/faqTemplatePage.jsp?whichFAQ=Contact%20Us , it will direct you to support and FAQS. So, no email.
Another effective way to reach MetroPCS is by using their mailing address. This is effective as it goes direct to the support staff who will respond to your problems. Here is the mailing address
MetroPCS has also made available various phone numbers that can be used to contsct their customer support staff. All these numbers have specific time when they can be used. They include
800-901-6266- Customer service department
800-373-2876- This is the Dealer line
214-265-2550- Used by corporate offices and businesses
800-518-7519- Direct number for the Wireless Number Portability (WNP) Department.
877-276-0819- For Rebate Support
*611- If calling from a Metro PCS phone
888-863-8768- Customer service department
MetroPCS Social Media
MetroPCS social media pages are also helpful as you get to contact customer care agents and get immediate feedback. You also get to find both new and old posts and other trending issues that can be of great help. You can follow MetroPCS Twitter page @MetroSupport and Facebook page is MetroPCS. For other socila media sites Youtube, visit youtube.com/user/metropcs, Linkedin-linkedin.com/company/metropcs and Instagram- instagram.com/metropcs.
MetroPCS is one of the telecommunication companies in the US. Its prepaid wireless service is owned by T-Mobile. MetroPCS offers nationwide Talk, Text and Data using T-Mobile USA’s GSM, HSPA, HSPA+ and 4G LTE networks. Founded in 1994, it headquarters is in Richardson, Texas, US and serves the United States.