MetroPCS Customer Service Number

MetroPCS Customer Service Number
Category :
Phone 888-863-8768
Address PO Box 601119, Dallas, TX 75360
Website

MetroPCS has long been popular for obtaining phone, television, and internet plans for business and personal use. Though it’s known as Metro By T-Mobile as of 2018, many customers still call it by this name, and it remains high in demand for telecommunication services. If you’re among their customers, you probably enjoy every minute of your contract, but you may need to talk to the customer service team sometimes. In that case, any of the following contact methods will do.

Find MetroPCS customer support info – phone number, email, etc. The easiest way to contact MetroPCS is to dial 611, 800-901-6266, or 888-863-8768. If you dial 611, the call must originate from your MetroPCS mobile phone. Below are other methods to contact customer care:

Metro PCS Customer Service Number

The Metro customer service team can resolve most questions or concerns regarding your account. Even when they can’t help, they’re a good starting point because they can tell you where to go for a solution. Whether you have to update your personal information in your account, activate a new device, fix your home internet, change the credit card or autopay terms in your profile, or address another issue altogether, the team knows what to do.

Since MetroPCS is part of T-Mobile, their phones are configured to call the customer team immediately by dialing 611 and the payments team by dialing 99. Nevertheless, there are specific numbers to call if you use a different device.

General MetroPCS Customer Service Number: 1-888-863-8768

The payment department is available 24/7, but the general customer service department is only open from 6:00 a.m. CST to 2:00 a.m. CST seven days a week.

Rural areas are often an entirely different ball game. They’re harder to cover because there’s usually less equipment supporting phone or internet services. If you have an area code from a rural area, you may have difficulty reaching customer service with the regular number, so try the one below instead.

Rural MetroPCS Customer Service Number: 1-833-578-1587

This line is likely accessible 24/7.

Lastly, you have the line specifically for any questions or problems related to premium handset protection. Since this protection plan is meant to insure and secure your device, call this number to take full advantage of it.

MetroPCS Premium Handset Protection Line: 1-800-316-2075

You can reach a representative at this number 24/7.

MetroPCS Mailing Address

For investor relations, legal disputes, complaints, and similar issues, many people think that mail is a more appropriate method of correspondence. It’s also an acceptable way to submit feedback, whether positive or negative, as well as bill payments. Whatever your reasons for sending mail, there are two addresses to use. Choose the one that best suits your purpose, keeping in mind that T-Mobile is the parent company, so that’s where you should address your envelope.

MetroPCS  Mailing Address:
MetroPCS/T‑Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380

Payments Mailing Address:
MetroPCS/Metro by T‑Mobile
P.O. Box 5119
Carol Stream, IL 60197-5119

MetroPCS Website Support

Would you like to see if the answers to your questions are available online? Try the MetroPCS help center. It contains a database of articles covering various topics, from everyday issues like payment and text message troubleshooting to more complex ones like international roaming terms and privacy policies. Think of the help center as MetroPCS’ attempt at preemptive customer service, allowing you to find lots of information and solutions faster than by calling the customer service department.

MetroPCS Help/FAQ Center: https://www.metrobyt-mobile.com/support/faq

While you’re on that page, look at the button that says “CHAT” at the bottom-right corner of the screen. If the help center doesn’t have the information you need, click that button to start a live chat conversation with a virtual assistant or customer service representative. This could be just as quick and easy as a phone call, except that you can have a digital “paper trail.”

MetroPCS Stores

Are you just trying to figure out which MetroPCS store is closest to you so that you can pick up a new device or get customer service in person? Luckily, the company website contains a store locator. Just enter your city or zip code, and you’ll be given options for nearby stores.

MetroPCS Store Locator: https://www.metrobyt-mobile.com/stores/locator/ 

MetroPCS Mobile App

Whether you prefer iPhones or Androids, MetroPCS has a mobile app. Operated through Metro’s parent company, T-Mobile, the app simplifies account access and customization. For example, you could sign up for wireless emergency alerts that would come straight to your phone, ensuring you get essential information anywhere and anytime you need it. The app gives you direct contact with customer service, too.

Google Play: https://play.google.com/store/apps/details?id=com.tmobile.pr.mytmobile 

Apple Apps: https://itunes.apple.com/app/apple-store/id561625752

MetroPCS Social Media

The telecommunications industry constantly evolves, and MetroPCS works hard to keep up so their customers always have the best. To take full advantage of their services, follow their social media pages. That way, you’ll know immediately about new products, special deals, discounts, and other events or developments that might interest you. As a bonus, you can talk to customer service representatives through instant messaging or commenting on posts.

About MetroPCS

Founded in 1994, MetroPCS is a prominent telecommunications and prepaid wireless service in the United States. Since being purchased in 2018, they are owned by T-Mobile. The company offers such goods and services as nationwide talk, text, and data plans using T-Mobile USA’s GSM, HSPA, HSPA+, and 4G LTE networks. 

MetroPCS Headquarters Location Map


Related Listings