National Grid Customer Service Number

National Grid is an electricity and gas provider that has a range of dedicated customer service numbers to assist its customers. We will find out the best numbers to ring when experiencing power outages or a potential gas leak. If you are having billing or other customer service issues, then we will show you which number to call and what times the line is available.

If you wish to leave feedback or pay a bill, then we will show you the best mailing address to use. And finally, we will supply the links to the company’s social media accounts.

National Grid Customer Service Number

If you’re suffering from a power outage then you can call National Grid 24/7 on:

• 1-800-465-1212 (Massachusetts)
• 1-800-465-1212 (Rhode Island)
• 1-800-867-5222 (Upstate NY)

In the event of a gas emergency either call 911 or call National Grid 24/7 on:

• 1-800-233-5325 (Massachusetts)
• 1-800-640-1595 (Rhode Island)
• 1-800-892-2345 (Upstate NY)
• 1-718-643-4050 (New York)
• 1-800-490-0045 (Long Island and Rockaways)

If you have a mistake on your bill or have another customer service related inquiry, call:

• Massachusetts electricity: 1-800-322-3223, Monday-Friday, 7am-5pm.
• Massachusetts gas: 1-800-233-5325, Monday-Friday, 7am-5pm.
• Upstate NY electricity and gas: 1-800-642-4272, Monday-Friday, 7am-7pm.
• Rhode Island electricity: 1-800-322-3223, Monday-Friday, 7am-5pm.
• Rhode Island gas: 1-800-870-1664, Monday-Friday, 7am-5pm.
• Metro NY gas: 1-718-643-4050, Monday-Friday, 8.30am-5pm

The company’s UK numbers are listed below:

• For electricity emergencies contact 0800-40-40-90. This number is available 24/7.
• To report gas leaks contact 0800-111-999. This number is available 24/7.
• To lodge a complaint contact 01926-654-634. This number is available Monday – Friday, 9am – 4pm.
• To contact the company’s London headquarters call 020-7004-3000. This number is available Monday – Friday, 9am – 4pm.

National Grid Contact Form

If you have a billing issue or wish to report energy theft, then you can make use of the company’s contact forms at  https://www.nationalgridus.com/contact-us. Just select the “email us” option, and you will be taken to the contact form. You will be required to enter your details and a message. Expect to receive a reply within two business days.

National Grid Mailing Address

To leave feedback or get an answer to a non-urgent inquire you can send a letter to your nearest national Grid mailing address. The company also accepts payments by mail. The addresses are:

Massachusetts Electric:

National Grid
P.O. Box 960
Northborough, MA 01532-0960

Massachusetts Gas:

National Grid Customer Correspondence
P.O. Box 1040
Northborough, MA 01532-4040

Upstate NY Electricity and Gas:

National Grid
Customer Contact Center C-3
300 Erie Boulevard West
Syracuse, NY 13202-4250

Metro NY Gas:

National Grid
One Metrotech Center, 16th Floor
Brooklyn, NY 11201

Long Island Gas:

National Grid
P.O. Box 11791
Newark, NJ 07101-4791

Rhode Island Electricity and Gas:

National Grid
Customer Contact Center C-3
300 Erie Boulevard West
Syracuse, NY 13202-4201

The UK address for sending complaints is:

System Operator Improvement Team
National Grid House
Warwick Technology Park
Gallows Hill
Warwick
CV34 6DA

National Grid Customer Support Website

The https://www.nationalgridus.com website provides a range of information for those concerned about gas and electricity safety. There is also a range of information about the different payment methods available. If you wish to learn some easy ways to save energy, then you will find an array of guides available.

Information on all these topics can be found by using the drop-down menus at the top of the website.

National Grid Social Media Accounts

You can also tweet the company at https://twitter.com/nationalgridus for customer service and updates.

The company also holds many other social media accounts. The addresses are:

https://www.facebook.com/nationalgrid/ for Facebook.

https://www.youtube.com/user/NationalGrid for YouTube.

https://plus.google.com/100490707399291693945 for Google+.

https://www.linkedin.com/company/national-grid for LinkedIn.

About National Grid

National Grid is an electricity and gas company that operates in the UK and Northeastern United States. It was first founded in London in 1990. Since then it has undertaken a range of mergers and acquisitions to acquire enough infrastructure to make it one of the world’s largest power companies.

In the US the company operates over 9,000 miles of electrical infrastructure throughout New York, Massachusetts, and Rhode Island. It delivers electricity to over 3 million people and gas to over 3.4 million people.

The UK headquarters are located at National Grid House, Warwick Technology Park, Warwick, CV34 6DA, United Kingdom. The US headquarters are located at Reservoir Woods, 40 Sylvan Road, Waltham, MA, 02451-1120.

National Grid Headquarters Location Map