National Grid Customer Service Number

National Grid is an electricity and gas provider that has a range of dedicated phone numbers where you can reach out to National Grid Representatives. We will find out the best numbers to ring when experiencing a power outage, a potential gas leak, or other issues with public utilities. If you are having billing or other customer service issues, then we will show you which number to call and what times the line is available.

If you wish to leave feedback or pay a bill, we will show you the best mailing address to use. Finally, we will supply the links to the company’s social media accounts.

National Grid Customer Service Number

If you’re suffering from a power outage, then you can call National Grid 24/7 at:  

• 1-800-465-1212 (Massachusetts)
• 1-800-465-1212 (Rhode Island)
• 1-800-867-5222 (Upstate NY)

In the event of a gas emergency, either call 911 or call National Grid 24/7 at:

• 1-800-233-5325 (Massachusetts)
• 1-800-640-1595 (Rhode Island)
• 1-800-892-2345 (Upstate NY)
• 1-718-643-4050 (New York)
• 1-800-490-0045 (Long Island and Rockaways)

If you have a mistake on your bill, note this National Grid phone number list and call:

• Massachusetts electricity: 1-800-322-3223, Monday-Friday, 7 am – 5 pm.
• Massachusetts gas: 1-800-233-5325, Monday-Friday, 7 am – 5 pm.
• Upstate NY electricity and gas: 1-800-642-4272, Monday-Friday, 7 am – 7 pm.
• Rhode Island electricity: 1-800-322-3223, Monday-Friday, 7 am – 5 pm.
• Rhode Island gas: 1-800-870-1664, Monday-Friday, 7 am – 5 pm.
• Metro NY gas: 1-718-643-4050, Monday-Friday, 8.30 am – 5 pm

The company’s U.K. numbers are listed below:

• For electricity emergencies, contact 0800-40-40-90. This number is available 24/7.
• To report gas leaks, contact 0800-111-999. This number is available 24/7.
• To lodge a complaint, contact 01926-654-634. This number is available Monday – Friday, 9 am – 4 pm.
• To contact the company’s London headquarters, call 020-7004-3000. This number is available Monday – Friday, 9 am – 4 pm.

National Grid Contact Form

If you have a billing issue or wish to report energy theft, then you can make use of the company’s contact forms. Just select the “email us” option, and you will be taken to the contact form. You will be required to enter your details and a message. Expect to receive a reply within two business days.

National Grid Contact Form: https://www.nationalgridus.com/contact-us

National Grid Mailing Address

To leave feedback or get an answer to a non-urgent inquiry, you can send a letter to your nearest National Grid mailing address. The company also accepts payments by mail. The addresses are:

Massachusetts Electric: 

National Grid
P.O. Box 960
Northborough, MA 01532-0960

Massachusetts Gas:

National Grid Customer Correspondence
P.O. Box 1040
Northborough, MA 01532-4040

Upstate NY Electricity and Gas:

National Grid Customer Contact Center C-3
300 Erie Boulevard West,
Syracuse, NY 13202-4250

Metro NY Gas:

National Grid
One Metrotech Center,
16th Floor,
Brooklyn, NY 11201

Long Island Gas:

National Grid
P.O. Box 11791
Newark, NJ 07101-4791

Rhode Island Electricity and Gas:

National Grid Customer Contact Center C-3
300 Erie Boulevard West,
Syracuse, NY 13202-4201

The UK address for sending complaints is:

System Operator Improvement Team,
National Grid House,
Warwick Technology Park,
Gallows Hill, Warwick, CV34 6DA

National Grid Customer Support Website

The https://www.nationalgridus.com website provides a range of information for those concerned about gas and electricity safety. There is also a range of information about the different payment methods available. If you wish to learn some easy ways to save energy, then you will find an array of guides available.

Information on all these topics can be found by using the drop-down menus at the top of the website.

National Grid F.A.Q.s: https://www.nationalgridus.com/MA-Home/Contact-Us/FAQ 

National Grid Social Media

• Facebook: https://www.facebook.com/nationalgrid/ 
• YouTube: https://www.youtube.com/user/NationalGrid
• LinkedIn: https://www.linkedin.com/company/national-grid 
• Twitter: https://twitter.com/nationalgridus

About National Grid

National Grid is an electricity and gas company that operates in the U.K. and the Northeastern United States. It was first founded in London in 1990. Since then, it has undertaken a range of mergers and acquisitions to acquire enough infrastructure to make it one of the world’s largest power companies.

In the U.S.U.S., the company operates over 9,000 miles of electrical infrastructure throughout New York, Massachusetts, and Rhode Island. It delivers electricity to over 3 million people and gas to over 3.4 million people.

National Grid Headquarters Location Map