NOVEC Customer Service Number

Northern Virginia Electric Cooperative (NOVEC) is at the forefront of delivering reliable and innovative electric service solutions to its customers. With a commitment to sustainability and efficiency, NOVEC Energy Solutions is actively distributing more renewable power today than ever. The cooperative’s focus encompasses a broad range of services to enhance its customers’ quality of life and comfort. From natural gas procurement aimed at finding savings to proactively distributing HVAC referral programs, emergency backup generators, water heater solutions, and solar installation services, NOVEC is dedicated to ensuring its customers access affordable and efficient energy solutions. With a history rooted in serving the community since 1939, NOVEC continues to adapt and innovate, ensuring that it meets the evolving needs of its service area while maintaining its dedication to environmental protection and customer service excellence.

NOVEC Customer Service Numbers

For questions about your account or to learn more about NOVEC’s services, call the Customer Care Center. The center operates Monday through Friday, from 7:45 am to 5:30 pm, with a team of representatives assisting with account management, billing, and general information.

NOVEC Customer Service Number: 703-335-0500, 7:45 am to 5:30 pm, Monday-Friday

To Make a Payment: 844-937-1657 (automated phone payments)

This service is available for quick and secure transactions with your credit card or bank account.

NOVEC Email/Contact Form

NOVEC provides a straightforward and accessible contact form for customers and non-customers to submit their inquiries or comments. Here’s how you can use the contact form:

• Customer Status: Indicate whether you are a NOVEC customer to ensure your inquiry is directed appropriately.
• Personal Information: Fill in your first name, last name, and email address. These details are essential for NOVEC to respond to your query effectively.
• Address: Providing your address is required, which helps NOVEC to identify your town service location to address your concerns more accurately.
• Comments: You can type your comments or questions into the provided field. Note that the limit is 255 characters, so be sure to make your inquiry as concise as possible.

NOVEC Contact Form: https://www.novec.com/Contact_Us/contactus-form.cfm

Report Outages: https://novec.smarthub.coop/#reportanissue

NOVEC Mailing Address

For those preferring or requiring to contact NOVEC via mail, the cooperative has provided several mailing addresses in the United States to cater to different needs. Whether you’re sending a payment, inquiring about services, or need to communicate for other reasons, here are the relevant addresses:

You can send your letters to NOVEC’s corporate headquarters or the corporate center for general correspondence.

Corporate Mailing Address:

NOVEC
P.O. Box 2710
Manassas, VA 20108-0875

Balls Ford Corporate Center:

NOVEC
10432 Balls Ford Road,
Suite 220,
Manassas, VA 20109

NOVEC Support Website

The NOVEC Customer Services website is a comprehensive resource for customers seeking assistance with a wide range of services. With over 60 years of experience, NOVEC has established itself as a reliable provider of electricity and energy services to Northern Virginia. It caters to the sophisticated needs of its customer-owners, who demand high levels of service and reliability.

Novec Customer Support Website: https://www.novec.com/Customer_Services/index.cfm

Here’s what you can find on the NOVEC Support Website:

Customer Care Philosophy: NOVEC values customer feedback, using it to shape corporate goals, identify areas for improvement, and measure success. The cooperative is committed to ethical business practices and direct accountability to its customer-owners, ensuring a strong alignment of interests and corporate performance.

Service Applications: Customers looking to apply for service can easily find the necessary information and forms to get started.

Account Management: Access to ‘My Account’ allows customers to manage their accounts online, view bills, and make payments through the SmartHub platform.

Power Outage Reporting and Information: The website provides tools for reporting outages and viewing outage information, ensuring customers can quickly report issues with power lines and stay informed about service status.

Emergency Energy Assistance: For those facing high bills or financial hardships, NOVEC offers guidance and resources to help manage energy costs and apply for assistance.

Payment Options: Various payment methods suit different preferences, including online, by phone, and in-person options.

Additional Resources: The site also offers quick links to important information such as the NOVEC Customer’s Manual, tips on reading your bill, assistance programs for paying your bill, and more.

Special Services: Information on texting services for outage reporting and updates, serious medical condition notifications, and tree trimming services are also provided.

NOVEC Social Media

Stay connected with NOVEC through their active presence across various social media platforms. NOVEC utilizes these channels to engage with customers, share important updates, and provide valuable energy-saving tips. Here’s how you can connect with NOVEC online.

Follow NOVEC on Facebook for the latest news, outage updates, and community events. This platform allows for direct communication with NOVEC and provides a space for customer feedback and inquiries.

For quick updates, energy tips, and customer service, follow NOVEC on Twitter. It’s a great way to stay informed about what’s happening and to reach out for fast responses to your questions.

Subscribe to NOVEC’s YouTube channel to watch informative videos about energy conservation safety tips and to get a closer look at NOVEC’s community involvement and initiatives.

Follow NOVEC on Instagram for a visual journey through their energy-saving campaigns, community events, and behind-the-scenes looks at how they deliver reliable energy services to Northern Virginia.

Connect with NOVEC on LinkedIn for the latest company news, career opportunities, and industry insights. It’s an excellent resource for professionals interested in the energy sector and those looking to join the NOVEC team.

• Facebook: https://www.facebook.com/novec 
• Twitter: https://twitter.com/NOVEC 
• YouTube: http://www.youtube.com/user/NOVECPower 
• Instagram: https://www.instagram.com/novec_electric/ 
• LinkedIn: https://www.linkedin.com/company/novec/ 

About NOVEC

NOVEC, or Northern Virginia Electric Cooperative, is a key electricity service provider in Northern Virginia. NOVEC works on bringing new and efficient ways to deliver energy, including using renewable sources and new technologies. The people who use NOVEC’s services own it. This means decisions are made with the customers’ best interests in mind. The Northern Virginia Electric Cooperative was formed in 1939 to provide electricity in rural areas of Virginia. The company was formed by combining the Tri-County Electric Cooperative and the Prince William Electric Cooperative. They were consolidated in 1983.

The company covers 651-square-mile territory in Fairfax, Fauquier, Loudoun, Prince William, Stafford, Clarke counties, and Manassas Park.

NOVEC Headquarters Location Map