Oncor Customer Service Number

Do you need to report an outage or contact the Oncor customer service number? There are many different ways to contact the Oncor customer care representatives. Whether you need to report a downed power line or pay your Oncor bill, this article will help you navigate the many ways to contact Oncor representatives. Read on for those tips.

Oncor Customer Service Number

There are several Oncor customer phone numbers depending on what question you may have regarding your service. 

• Report an Oncor outage or report a downed power line, call or text: 1-888-313-4747
• Oncor service requests or general questions: 1-888-313-6862
• Oncor corporate office: 214-486-2000
• Oncor media inquiries: 1-877-426-1616
• Oncor electricity consumption questions: 1-888-313-6862
• Report tampering with your electrical service or meter: 1-888-313-6862

Hours of Operation:

• The outage and emergency number is in operation 24 hours a day, seven days a week.
• The general call center is open Monday through Friday from 8 am to 6 pm CT.
• The corporate office is open Monday through Friday from 8 am to 5 pm CT.
• The media inquiries line is open 24 hours a day, seven days a week.

Oncor Email/Contact Form

Telephone communication seems to be the preferred form of communication for Oncor, but if you need to report that someone has been tampering with your service or meter, email Oncor. Please include your address in any form of communication to speed up the resolution of the problem.

Oncor Email Address: ContactCenter@oncor.com

Oncor Mailing Address

If you would prefer to contact Oncor by writing a letter, send mail to its full mailing address.  Do not send payments to this address. Contact your local electric supplier for your Oncor payment address.

Oncor Mailing Address: 1616 Woodall Rodgers Fwy, Dallas, TX 75202 

Oncor Live Chat

Oncor does offer a live chat on their website. Live chat is available Monday through Friday from 7 am to 7 pm CT. This is a fast way to connect with Oncor representatives. Use the link below to fill out the form for Oncor live chat.

Oncor Live Chat: https://oncorcms.custhelp.com/app/chat/askoncor_chat_launch 

Oncor Customer Support Website

Go to Oncor’s Customer Support webpage to seek answers to your questions regarding Oncor’s service. Go to this website to view an Oncor outage map, report a street light issue, report a downed power line, request a temporary removal of an electric meter, or ask other general questions. The Oncor energy website also has everything you need to manage your electricity plan through your Oncor portal, view electricity rates, or report outage problems. 

There are public safety tips and everything else you’d expect from a utility company. It’s also a good location to find answers to any general inquiries. Oncor has a list of frequently asked questions that may resolve your situation. Do your lights always blink? Check the Oncor website.

Oncor Support Site: http://www.oncor.com/en/pages/i-need-to.aspx 

Oncor Social Media Accounts

Like most large companies, Oncor does have social media accounts. It is not recommended to report emergency situations via any of these accounts. Instead, use the phone numbers listed above. Oncor Electric also posts power outage information on these platforms, so you can always follow them to see if there’s a power outage in your area. This is a good idea for any Oncor customer who wants to see Oncor alerts on their social feed or get tips on meter usage.

• Facebook: https://www.facebook.com/oncor/ 
• Twitter: https://twitter.com/oncor 
• LinkedIn: https://www.linkedin.com/company/oncor-electric-delivery/ 
• Google+: https://plus.google.com/+oncor 

About Oncor

Oncor delivers electricity each day to millions of Texans. This huge task takes approximately 134,000 miles of lines and more than 3.45 million meters across the state. Oncor has approximately 3,400 employees and is the sixth-largest electric utility in the United States.

Sempra Energy, which is a publicly traded electricity provider, bought a majority stake in Oncor for $9.45 billion in 2018.

Oncor Headquarters Location Map