Needing to report an outage or contact the Oncor customer service number? There are many different ways to contact the Oncor customer care representatives. Whether you need to report a downed power line or pay your Oncor bill this article will help you navigate the many ways to contact Oncor representatives. Read on for those tips.
Oncor Customer Service Number
There are several Oncor customer phone numbers depending on what question you may have regarding your service.
To report an Oncor outage or to report a downed power line, call or text 1-888-313-4747. This number is in operation 24 hours a day, seven days a week.
For Oncor service requests or general questions, call 1-888-313-6862. This call center is open Monday through Friday from 8 a.m. to 6 p.m. central time.
“Ask Oncor” questions can be answered at 1-888-875-6279. This phone is answered Monday through Friday, 7 a.m. to 7 p.m. central time.
The Oncor corporate office can contacted at 214-486-2000. The business office is open Monday through Friday from 8 a.m. to 5 p.m. central time.
Are you a member of the media? Oncor media inquiries can be made at 1-877-426-1616. Journalists can call 24 hours a day, seven days a week.
Do you have a question about your Oncor electricity consumption? Call 1-888-313-6862.
Do you need to report that someone is tampering with your electrical service or meter? Call 1-888-313-6862.
Oncor Email/Contact Form
Telephone communication seems the preferred form of communication for Oncor, but if you need to report that someone has been tampering with your service or meter, email ContactCenter@oncor.com. Please include your address in any form of communication to speed up the resolution of the problem.
Oncor Mailing Address
If you would prefer to contact Oncor by writing a letter, send mail to the following full mailing address:
1616 Woodall Rodger Fwy.
Dallas, TX 75202
The United States of America
Note: Do not send payments to this address! Contact your local electric supplier for your Oncor payment address.
Oncor Live Chat
Oncor does offer a live chat on their website. Live chat is available Monday through Friday from 7 a.m. to 7 p.m. central time.
Access the link below to fill out the form for Oncor live chat:
Oncor Customer Support Website
Go to Oncor’s Customer Support webpage to seek answers to your questions regarding Oncor service. Go to this website to view an Oncor outage map, to report a street light issue, to report a downed power line, to request a temporary removal of an electric meter, or for other general questions.
Oncor also has a list of frequently asked questions that may resolve your situation. Do your lights always blink? Check the Oncor website.
To make contact via one of those routes, go to the page below:
Oncor Social Media Accounts
Like most large companies, Oncor does have social media accounts. It is not recommended to report emergency situations via any of these accounts. Instead use the phone numbers listed above.
Oncor’s Facebook: https://www.facebook.com/oncor/
Oncor’s Twitter: https://twitter.com/oncor
Oncor’s LinkedIn: https://www.linkedin.com/company/oncor-electric-delivery/
Oncor’s Google+: https://plus.google.com/+oncor
Oncor delivers electricity each day to millions of Texans. This huge task takes approximately 134,000 miles of lines and more than 3.45 million meters across the state. Oncor has approximately 3,400 employees and is the sixth largest electric utility in the United States.
Sempra Energy bought a majority stake in Oncor for $9.45 billion in 2018.