Optimum is a TV, phone, and internet company in the northeastern United States that offers many avenues of support. A live agent can be accessed through their website and by phone to provide quick and satisfactory support. Optimum understands the needs of its customers and works hard to provide the service they need. By contacting a support agent, customers can pay their bills and manage their account, upgrade or discontinue service, solve problems, and have all of their questions answered.
Optimum Phone Numbers
One of the quickest ways to get in touch with a live person is to call the company. To provide the quickest and most satisfactory service, Optimum divides their support agents into dedicated regions. This allows you to have a helpful conversation with someone who knows your area and what services are provided. It is also helps spread out helpline traffic and make sure that you are being helped as quickly as possible without having to wait on hold. For support, call the following number that corresponds to your region.
For Connecticut: 203-870-2583
For New Jersey: 973-230-6046
For Long Island: 631-393-0636
For New York: 718-860-3513
Optimum Email Address
Although Optimum does not have an email address they do provide a contact form on their website! It can be accessed here- https://www.optimum.net/support/livepage/email and is a crucial avenue of contact with Optimum custom service. If you use this option, you can expect a reply with 24 hours but it ensures that you don’t have to endure a lengthy wait on hold. A live agent will review your email and resolve your issue or question in a timely manner.
Optimum Mailing Address
If you need to pay your bill by mail or would like to send your inquiries or complaints by mail, Optimum provides a customer service address. Many people have issues that are not pressing and don’t mind waiting for a response. Mailing will ensure that your taken care of by a real person in the support department of Optimum. To mail, use the address below:
P.O. Box 742698
Cincinnati, OH, 45274-2698
Optimum Live Chat
One of the quickest ways to get support is through the Optimum Live Chat feature. Innovation is key to customer service and Optimum truly understands that. Any service that you could get support with through the mail or the phone, you can get through a live chat support agent. Simply go to the Optimum website found at the following URL and click on “Live Chat now.” This service cuts down on all the wait times normally associated with customer service and leaves you free to get on with your day. Follow the link here- https://www.optimum.net/support/livepage/chat.
Optimum Support Website
Optimum’s support page- http://optimum.custhelp.com/ is your one-stop to resolve all your problems and questions. They conveniently list frequently asked questions and steps for troubleshooting your problems or devices. The page can also be used to pay your bill and manage your account, as well as access the live support feature, and tutorial videos. You may find that you didn’t need to talk to an agent and could solve your problem or answer your question yourself. Optimum seeks to make it easy for people to resolve their own problems quickly and painlessly.
Another way to get into contact with a live support agent is by heading to a local store and having a face to face interaction with them. This can be one of the best ways to communicate your problem and make sure that Optimum understands the issues you are facing. To search for stores in your area use the following link- https://www.optimum.net/support/contact-us#/optimum-store. This locator will help you find the store that is most convenient for you and will ensure that an expert can immediately start solving your problem or answering your question.
Optimum Social Media
Connections through social media are a favorite way to communicate these days. Optimum utilizes these pages and even customizes them to provide the best support.
For Facebook: https://www.facebook.com/Optimum/
For Twitter help: https://twitter.com/OptimumHelp
To watch YouTube tutorials: https://www.youtube.com/user/Optimum
Optimum’s regional model allows them to provide exceptional customer support. Their company only provides service in the northeastern United States so that they can concentrate their resources on the customers they cover. They are dedicated to customer satisfaction and making sure that their support agents are available at all times, should a problem arise.
No matter what your needs are, Optimum can help provide you with the best coverage, service, and support. They are constantly innovating and making sure that you, the customer, are being taken care of to the best of their ability.