Penelec Customer Service Number

As a utility provider for more than 600,000 homes across the state of Pennsylvania with the Pennsylvania Public Utility Commission, the folks who man the phones on the Penelec customer service phone number know the importance of delivering prompt answers to customers. Let’s face it: things will come up with your electric service. Whether it’s an outage, a question about your electric bill and payment, energy, or even a potential safety issue, it’s good to know that Penelec is just a phone call away and ready to assist. There are also other options that you can explore if you need to get a hold of someone at Penelec, and we’re going to take a look at all of them in this article.

Penelec Customer Service Number

Let’s face it. There are plenty of times when you’re going to have a question about renewable energy or an inquiry for your utility service provider. Thankfully, Penelec is one of the companies that makes things easy for customers to do so with their contact information. The company is accessible via the phone or the web, whichever one may suit you best at the time your inquiry comes up.

Penelec Outage Report Number: 1-888-544-4877 

Penelec Customer Service Number: 1-800-545-7741

Hours: Monday – Friday, 8:00 am – 6:00 pm EST

Customers can also access the interactive voice response system via the same number anytime.

Penelec Email Address/Contact Form

There may be a time when you’d rather handle your business online, and Penelec offers a convenient option for customers to do so. 

Penelec Contact Form: https://www.firstenergycorp.com/corporate/contact_us.html

You can fill out your info and issue, such as a billing question or a concern with your service, and click submit. A representative will be back in touch as soon as possible.

Penelec Mailing Address

You can also reach Penelec through the mail, but please be advised that matters requiring immediate attention should be handled on the phone or online. Penelec offers a toll-free customer service line and an online portal for detailed inquiries. If you’d like to mail something to Penelec, you can use the below address.

Penelec Mailing Address:

Penelec,
88 Plaza Dr.,
Towanda, PA 18848

Penelec Live Chat Support

Penelec offers a live chat option for customers. The chat is at the bottom left side of the link below. You can ask questions about immediate payment, saving energy, the dollar energy fund, Penn Power, electricity, and much more. 

Penelec Live Chat: https://www.firstenergycorp.com/help/contact-center.html 

Penelec Customer Support Website

When you have a question about your utility bill or trouble with your service, it’s always reassuring to know that you can get a handle on things in a hurry. Penelec has different ways for customers to make that happen, including a helpful customer service page. For starters, you can head here.

Penelec Customer Support Website: https://www.firstenergycorp.com/content/customer/penelec.html

Penelec Social Media

Staying connected via social media is always a good choice for those who like to stay in the know, and Penelec is on board with a presence on the major platforms. While social media is fine for general info, it’s not exactly the best place to handle a detailed issue with your service. For things like that or trouble with your bill, you’ll want to dial up customer service or head to the Penelec website to handle your concerns.

Facebook: https://www.facebook.com/PenelecElectric

Twitter: https://twitter.com/Penelec 

YouTube: https://www.youtube.com/user/FirstEnergyTV 

LinkedIn: http://www.linkedin.com/company/firstenergy-corp/careers 

About Penelec

Penelec is an electric utility supplier that’s part of the FirstEnergy family of companies. Also known as the Pennsylvania Electric Company, serves customers throughout northern and central Pennsylvania. As a whole, First Energy employs more than 15,000 people and provides electric utility services for more than 6 million customers.

Penelec Headquarters Location Map