As a utility provider for more than 600,000 homes across the state of Pennsylvania, the folks that man the phones on the Penelec customer service phone number know the importance of delivering prompt answers to customers. Let’s face it, things are going to come up with your electric service. Whether it’s an outage, a question about your bill, or even a potential safety issue, it’s good to know that Penelec is just a phone call away and ready to provide assistance. There’s also other options that you can explore if you need to get a hold of someone at Penelec, and we’re going to take a look at all of them in this article.
Penelec Customer Service Number
Let’s face it. There are plenty of times when you’re going to have a question or an inquiry for your utility service provider. Thankfully, Penelec is one of the companies that makes things easy for customers to do so. The company is accessible via the phone or the web, whichever one may suit you best at the time your inquiry comes up.
If you have an outage that you need to report, you can call 1-888-544-4877 anytime.
For general customer service inquiries, you can call 1-800-545-7741.
Hours for customer service:
Monday – Friday, 8:00 a.m. – 6:00 p.m EST
Customers can also access the interactive voice response system via the same number anytime.
Penelec Email Address/Contact Form
There may be a time when you’d rather handle your business online, and Penelec offers up a convenient option for customers to do so. At the main website – which you can access here – https://www.firstenergycorp.com/content/customer/penelec.html – you’ll find options to log in for existing customers, as well as a contact us option in the upper right hand corner.
Once you click there, you’ll be brought to an online inquiry form.
You can fill out your info and issue, such as a billing question or a concern with your service, and click submit. A representative will be back in touch as soon as possible.
Penelec Mailing Address
You can also reach Penelec through the mail, but please be advised that matters requiring immediate attention should be handled on the phone or online. Penelec offers a toll free customer service line, as well as an online portal for detailed inquiries. If you’d like to mail something to Penelec, you can use the below address.
88 Plaza Dr.
Towanda, PA 18848
Penelec Live Chat Support
Unfortunately, Penelec doesn’t offer up a live chat option for customers. However, there are still plenty of ways for you to handle your issues with the company. If your lights go out, you can call 1-888-544-4877 anytime.
There’s also a number for general customer service inquiries – 1-800-545-7741 – that’s available during normal business hours, as well as an online form for inquiries which you can access here.
Penelec Customer Support Website
When you have a question about your utility bill or trouble with your service, it’s always reassuring to know that you can get a handle on things in a hurry. Penelec has a number of different ways for customers to make that happen, including a helpful customer service page. For starters, you can head here.
Existing customers can log into their accounts, while those that need to enroll can do so by clicking the registration button. In addition, there’s a contact us ink in the upper right hand corner that you can click for access to an online inquiry form.
From there, you can enter your information, provide details on your issue or inquiry, and click submit. A representative will be back in touch as soon as possible.
Penelec Social Media Accounts
Staying connected via social media is always a good choice for those that like to stay in the know, and Penelec is on board with a presence on the major platforms. While social media is fine for general info, it’s not exactly the best place to handle a detailed issue with your service. For things like that or trouble with your bill, you’ll want top dial up customer service or head to the Penelec website to handle your concerns.
Penelec Facebook: https://www.facebook.com/PenelecElectric
Penelec Twitter: https://twitter.com/Penelec
Penelec is an electric utility supplier that’s part of the FirstEnergy family of companies. Also known as the Pennsylvania Electric Company, serves customers throughout northern and central Pennsylvania. As a whole, First Energy employs more than 15,000 people and provides electric utility service for more than 6 million customers.