Pacific Gas and Electric Company (PG&E) is there to assist you with your gas and electric needs. Customer service agents are readily available to help you with a variety of problems and can answer any questions you may have. They can answer questions about your residential or business account; solve account, billing, and payment issues; start, stop, or transfer your service; offer financial assistance or property management services; and solve outage issues.
PG&E Phone Numbers
Whatever your problem, PG&E’s helpful customer service representatives are available by phone anytime, 24 hours a day/7 days a week. Call 1-800-743-5000 to have your issue resolved or your questions answered.
If you are deaf, hard of hearing, or have a speech impediment, you can call 1-800-652-4712 or call 711 for TTY.
If you are a Spanish-speaking customer, you can also get assistance by calling 1-800-660-6789.
PG&E Email Address
The company does not provide an email address for customers; however, you can reach them via the online contact form at https://www.pge.com/en_US/residential/customer-service/help/contact-pge-landing/contact-us-form/contact-us.page. Scroll down the page and select whether you need assistance with a residential account or a business account, and then use the drop-down box beneath those options to select your issue.
PG&E Mailing Address
Do you need to contact PG&E in a more formal manner? Consider writing a letter about any problems or questions you have. Postal mail may get more attention from someone higher up in the chain of command. You can send your correspondence to the PG&E address below:
Pacific Gas and Electric Company
P.O. Box 997300
Sacramento, CA 95899-7300
PG&E Customer Support Website
PG&E allows you to easily take care of business online if you don’t have the time or the means to give them a call. Visit https://www.pge.com/en_US/residential/customer-service/help/contact-pge-landing/contact-us.page and scroll down to the self-serve options and choose the issue you need help with.
In addition, you can visit the Help Center at https://pgesupport.zendesk.com/hc/en-us. Here you can do a search or choose one of the options on the page to get started. This is a good way to get a speedy answer and avoid the hold times you could experience when making a phone call.
PG&E Social Media Accounts
PG&E has a presence on all the major social media sites, including Facebook, Twitter, and YouTube, among others. If you are in a hurry, you may get an immediate answer if you visit one of the sites to ask a question or report an issue. Large corporations often have someone monitoring their social media accounts at all times. Simply visit any of the sites below to reach out to someone who can help:
To connect with PG&E via Facebook, visit https://www.facebook.com/pacificgasandelectric
To connect with PG&E via Instagram, visit https://www.instagram.com/pacificgasandelectric/
To connect with PG&E via LinkedIn, visit https://www.linkedin.com/company/pacific-gas-and-electric-company
To connect with PG&E via YouTube, visit https://www.youtube.com/user/pgevideo
Pacific Gas and Electric Company (PG&E), a subsidiary of PG&E Corporation, is responsible for the transmission and delivery of energy, providing natural gas and electric service to approximately 16 million customers. The company was incorporated in California in 1905 and is headquartered in San Francisco.
PG&E came about as a result of the consolidation of several different companies, including California Gas and Electric Corporation, Coast Valleys Gas and Electric Corporation, Great Western Power Company of California, Midland Counties Public Service Corporation, Northern California Power Company, San Francisco Gas and Electric Company, San Joaquin Light and Power Corporation, Western States Gas and Electric Company, and Independent Predecessor Acquisitions.
PG&E is one of the largest combined natural gas and electric energy companies in the United States, serving northern and central California. The company states, “From our roots in the Gold Rush days in the Sierra foothills, to the post World War II population boom, to the development of clean, renewable energies for the 21st Century, PG&E is privileged to serve 15 million Californians.”